Precision Tune Auto Care

Of course being a woman you feel like you’re going to be pressured into fifty million things you don’t need. Came here because groupon had a deal. I made an appointment and when I got there they took my car back right away. He finished very quickly and made sure to let me know the other issues they found. I will definitely come back.

This will now be my go-​to & I have already given others a recommendation to try them. My 11-​yr old car is now humming as it should AND I received excellent customer service. My biggest fear is a breakdown on the road, so I asked them to do an ‘all-​over’ evaluation while repairing a failed sensor, so I now understand the next items I need to be aware of for maintenance. I was one of their 1^st customers in the new location, after using the previous tenant for several years. THANKS, GUYS !!!

This location and the staff were so great from the very beginning. I found the location because I purchased a Groupon. Not only were they able to show me exactly what was wrong woth my vehicle (I needed new front brakes and rotars) but they explained it in a way that didnt make me feel incompetent (I am not a car guy).
The entire staff especially Nolan was friendly and courteous and best part I was in and out in 90 minutes!
Although this location is 10 miles out of my way, I will definitely be going back in the future.

We purchased a Groupon for Precision Tune and the York Road location was mistakenly chosen. We live close to the York Road facility, however when trying to make an appointment it took several calls for them to even answer the phone, and when they did, the gentleman was flip and dismissive. It didn’t instill a lot of confidence.
We called the corporate headquarters and explained that we’d like to change our selection to the Timonium branch. They said that was privately owned, but if Timonium agreed to honor the Groupon, corporate would work out the details.
We called Timonium and Nolan was a treat to deal with. Our Groupon was accepted and we had them look at a few things not covered by it. We now have a re-​charged AC system and our brakes no longer squeal.
In this day and age, it is refreshing to come across retailers who put customers first. Nolan and his staff certainly do that. We drove 10 miles further to have our car serviced in Timonium and we’re not sorry we did. We will continue to choose this location. Thanks, Nolan!

The quality of repair service here is excellent. They are very thorough and have always carefully explained everything so that even a dummy like me can understand exactly why/​what they are doing when it comes to repairs.
The main reason I chose 5 stars is the great attention to customer service. I had an issue that basically involved an unexpected last second repair that was discovered 95% of the way into repair. It was a significant amount, though it had to be done. I expressed my discontent over it, and went about my way. The manager seemed unhappy that I was unhappy. So he rolled out the red carpet and showed that the quality of their repairs is 2^nd to the quality of their customer service. They’ve done so much to make it up to me that I know for sure I will continue to use them when I need them. I trust this shop to do the right thing, and would highly recommend the front end manager Stan as a professional that takes pride in his shop and the customer experience.