The Cleaning Authority

Honestly you guys are just super, amazing, incredible, fantastic, detailed, plus… so so much more Say hello to Team 10 for me. Dixa makes me smile.
We’re so thankful and pleased with the terrific cleaning you did for us and can’t wait to have you back :)

On December 17, 2014 my house was cleaned by Sandra and Elizabeth at approximately 1130 am. I was at work and often allowed the Cleaning Authority to clean my home when I wasn’t there. I work an excess of 50 hours a week and don’t often get home until after 6pm. Anyway, this day I got home at 630 noticed this team wasn’t nearly as effective as other teams they have (trash left in two rooms, tables not dusted, etc) but let it go b/​c I was too tired to worry with it. At 830 I went to my bedroom to gather a pair of Fossil earrings I had JUST bought on 12÷12÷14. THEY WERE GONE. I know exactly where I had left them and I searched and literally tore up my bedroom to find them. I NEVER FOUND THEM. So… I called the number for the Cleaning Authority. I was told that at 9pm, I am not able to talk to the owner b/​c it is too late and he will call me ASAP the next day. I asked what time that would be and I was told I’d be called by 8am.
The next day, no call at 8… no call at 830… no call at 9… I finally called them 2x (858am and 1035am) and had to leave messages. I finally got a call at 1111 am and was told that he’d have to research it. I gave him the exact website and description and how much I paid for them and that I just wanted them back. He said he’d look into it. Ok. Fine.
I got a call back a few hours later and was told that Sandra had cleaned my bedroom and SHOCK she doesn’t remember seeing the earrings and that they are SURE that I had just misplaced them and would find them soon. He told me that she had worked for him for a year and WOULD NEVER DO ANYTHING LIKE THIS and he’s positive I had misplaced them. I advised him AGAIN that I had looked literally EVERYWHERE and the earrings were gone. I did not lay blame on anyone but did insinuate they had been stolen. He asked if I wanted them replaced or a credit to my bill. I said I wanted them replaced. He asked if I had filed a police report. No, at the time I did not want to accuse anyone, I just wanted my earrings back. He said he’d replace them. That was on 12÷18÷14. It is now 1÷8÷15 and he has not upheld his agreement. I had to REPURCHASE the earrings that were STOLEN BY HIS EMPLOYEE.
In a few words… DO NOT HIRE.