Plato’s Closet

Older clothes looking a little too worn for price except a lot of nice miss me jeans. They do have a lot of nice shoes and boots tho. Store was a little hot tho. and hubby didn’t see anything nice in guy section.

First of all Customer Service SUCKS! The girls talk about their love life and what’s going on in their life at the register for the entire store to hear. I know they are young, and Im young too, but its tacky when every time I come in you’re dating another guy and «guys suck» and you «can’t find love». Is this Sex and the City???
BUT! For some reason, this store is like CRACK to me. I’m addicted and I keep coming back. Like at least once a week! I find some hidden gems hidden beneath all those musty clothes hahah
So yeah, if you look around, you can find some cute stuff. So, its not that bad or great, it’s…just a store.

I would give 0 stars if I could. The employees here treat their customers/​clients with complete disrespect. I have never been so poorly treated by employees in my life and I refuse to ever go back here.

Called ahead of time & asked if you needed someone 18 or older to accompany you in order to sell clothes. They tell me no, you only have to have a valid drivers license. I drive 45 minutes to this location. I come in & place my 2 giant boxes of jeans on the counter & the sells associate asks me if I’m 18. I tell her no. She then says «well you need a guardian with you to sell your clothes then» I tell her that’s not what I was told prior to coming there. Then, I say «please, I’m turning 18 in 2 weeks & I drove 45 minutes to come here» she replies «congratulations, come back in 2 weeks.»
I came here trying to make some extra money for back to school shopping. But after the miscommunication of information & the way I was treated, I’m going to goodwill. This place is pathetic.

If I can I would give this place 0 stars!!! Will not recommend anyone to come here. Lol

Worst Plato’s closet ever, I came in with Juicy Couture, American eagle, coach etc. and they took 10 of my items for $ 30 I had over 45 items and the lady was rude and disrespectful, she was incompetent. The people that work there no nothing about brands. Also, if you are going to make people wait over an hour to look at their «buys» at least provide more than one chair. The staff yell at you when you sit on the floor, well maybe provide chairs and you won’t have a problem. I am so disgusted with how they run things, how they treat the items they receive and how they treat their customers.

According to the rude ‘lady’ working at the counter, Seven, Miss Me, Lucky, etc, are NOT BRAND NAMES, so they wouldn’t accept my clothes? All in excellent condition, and in style. I will NEVER go there again!

The stench of the place can be smelled from outside. The employees are rude and snarky. The shopping selection if awful and disorganized. They pay hardly anything for your valuable used clothing.

This location is a joke!!! They consider forever 21 a name brand & take torn and ripped clothing but won’t buy clothes with the tag still attached! Just said, I’d rather give my clothes away before I try selling here again!

Let me start off by saying how slow and rude their staff are. We arrived around 3pm, we weren’t acknowledged or greeted until maybe 15 – 20 minutes of waiting. She said that there was a limit of 1 bag per customer and tried to deny us because my boyfriend and I each brought in a bag.
After waiting another 10 minutes, she came back and took our bags and told us it was going to be a 30 – 45 minute wait. After almost an hour, she came back and bought 12 of my boyfriends items and rejected ALL of mines. They were all Forever 21, Coach, Puma, American Eagle, Hollister, and etc., that were maybe 1 – 2 years old!
I’ve had better service at the Plato’s by Baybrook Mall. Needless to say, I will NOT be back anytime soon.

First, let me start off by saying how incredibly RUDE these people are. Absolutely the worst customer service attitudes I’ve ever dealt with, and it has always been that way. I assume the older lady is the manager, and she’s just as bad. This place is not even worth your time. I agree with the person who said «just take your stuff to goodwill». I’d much rather donate my things than have to deal with people like that and maybe get $ 20-​$ 40 for actual good stuff that I just don’t wear anymore. Lastly, for them to advertise on Unilocal that their «handicap accessible» is definitely false advertisement. You couldn’t get a wheelchair even past the front door. The place is cluttered. I could barely get my bag through. I knocked a pair of shoes off the rack trying to get out of the door, and not one staff member offered to help me, even seeing that I had a very heavy bag. They just looked at me. I should’ve just left them there on the floor since that’s how they treat their customers. All in all, don’t waste your time with this shit hole.
Oh & The only reason I even gave this place 1 star is because I had to in order to make a review.

I hate this place so much that I had to wait a day before I wrote my review to avoid sounding like I needed anger management… And I may still come off that way, but trust and believe that i’ve calmed down by now. First of all, the place is a dump. Clothes are packed like sardines on the racks so it is SO hard to even pull something off of it. Putting it back ON the rack is just out of the question. The little girls that work there are THEE most unprofessional, trashy people i’ve ever encountered at a business (this does NOT include Walmart, people.) First of all, there were 4 girls working with MAYBE 3 customers in the store. I walked in, not one of them greeted me. I started to browse around, selected a few pair of jeans and went and stood in front of the fitting rooms… Waiting…waiting…waiting…As the four of them talk about stupid, immature bullshit. Finally i’m glaring over there and one of them said «oh, i’m sorry, did you need a room?» NO, little girl, I’m just standing here in front of a fitting room door with 8 pair of jeans in my hands for shits n giggles. Smh. So she comes over, with a cookie in her hand as well as a mouth full, and opened the door. EW. You couldn’t save that thing for later, cookie monster? As i’m in the fitting room, I over hear the teeny boppers talking about how they want to kick someones a$$ and how much they were going to drink that night. Seriously? I couldn’t have been more perturbed. I ended up not finding anything THAT trip to the fitting room, so I gave her back what I tried on. During the exchange, I told her that It was my first time there and asked a few questions about the denim selection. She very snottily informed me that THIS rack was the «high end» jeans and that «the rack YOU were looking on, was the NOT high end section.» As she scoffed. Came off to me like she thought she was too good for the ‘NOT’ high end rack. It’s as if she didn’t want to help me because I was looking on a rack for peasants. Call me crazy, but i’m not going to pay $ 65 dollars for a pair of USED jeans. I don’t give a flying F HOW expensive they were when they were new. I’d rather go spend $ 50 on a NEW pair that ISN’T so ‘high end’ and hasn’t had someone else’s vag juice on them. I could go on and on about this little hell hole, but I won’t. You catch my drift. You can go to Ross next door and get the same prices for NEW clothes. This place is a joke and the girls that work here look like little hood rat, teenage mothers who dropped out of school in the 7^th grade.

Yeah their hella rude there. I tried to ask if they would take a different offer on some items cause I thought they were overpriced and you would think since they are soo overstocked they would consider and reasonable offer but they’re like «the process are set»… on used clothes? So I spent money at another place. Rachet! They’ll be out of business soon.

wow dont even waste your time going here. You’d be better off going to the Good will. Yeah, sorry for the comparison Good will. But the clothes. ugh. mostly a dump. who are the buyers? 18 yr old something that are unskilled, untrained and clearly do not have an eye for fashion. The racks are full of t-​shirts after t-​shirts. You have to really spend sometime to find a cute blouse here and there. THe shoes, wow, you have the same luck going to Good will. Someone needs to clear the clutter and the trash out of the store. Its not really a resale store. It’s more of a thrift store. Not worth any time. The only time I actually tried to sell some bebe jeans and Christian audigier and coach belts (all originals) they were willing to pay 40.00 for everthing. What a joke. Im sure some of the classier brand names are unknown to these girls. I dont blame them, they are clearly under qualified and have little or no expertise in the field. While I was there, noted a customer returning a blouse that had holes in it. Ugh. utter disappointment.

I’m not sure why this place has no reviews yet, but I’m sure there’s a lot out there like mine!
This place is packed and borderline over-​stuffed with clothes/​shoes. You’d think by the high schoolers attitudes (yes, the staff), there’d be Louboutins galore… but think again.
You have to really dig for something cute, as most vintage shops, but they do have a large selection.
As far as selling your stuff, come ready to deal with little girls who have a bad attitude. I wish their manager, who looks to be a middle aged woman dressing like a high schooler, would teach her staff customer service skills.
They pick through your stuff as though it’s trash. It’s quite apparent they choose items they like, rather than what the store may need. I’ve sold a few things, but the process almost isn’t worth it. Waiting for someone to sift through your stuff, rudely, while you HAVE TO stay in the store and not leave, is ridiculous.
Buffalo Exchange on Westheimer is so much better.