Cavenders Boot City

Stopped in here while on business from the UK.
Straight away I was greeted and made welcome! The staff did everything they could to help me with my purchases! Fantastic service and an awesome shop!

Walked in for just one pair of boots and with Kitty’s amazing assistance we left with two perfect pairs. She was the most personable and kind sales associate I have ever come across and cavender’s should truly appreciate her as an employee!

I have been to Cavenders my whole life. My boyfriend recently moved around Kingwood area and I was happy to see a Cavenders close by.
Well I did not like any of the employees. Our first visit I went to find some dresses and find a pit of jeans for my boyfriend. RED FLAG: the employees don’t ask if you need help when you make it as obvious as you can that you need it. RED FLAG 2: All the workers just look miserable there. RED FLAG 3: they don’t have as much of varieties of stuff that other cavenders would have.
Lastly, what got to me, there was a blonde hair cashier. From a mile afar I could sense I wouldn’t like her. She was the ONLY cashier available, well one thing I noticed she had a major attitude, acted as she was too good to be in some place lile Cavenders, and lastly she just did not smile or anything.
I can tell they don’t pay attention to you if you look like you could only afford a clearance shirt. I work in retail and talk to whatever customer, always smiling (even on my rough days), create conversation with them.
But they won’t talk to you unless you look like a walking wallet.
I can tell they work on commission and it’s wrong ig you don’t get assistance the rude cashiers get it. Horrible place.

Brand new, huge, great selection of boots and clean. My husband works as a Gate Keeper at the Rodeo so we came in around 8 pm one night to get his hat cleaned. The gentleman was eager to assist and had great customer service. The hat was ready less then 5 minutes. I have been wanting a pair of boots so I decided to look but there was only 1 person in that department trying to help 7+ customers. That seemed like a lot for one person. Hope did what she could but the customer service was not there because she was being stretched way to thin. During the Rodeo season they need to have more staff. Overall it worked out but could be better.

Brand new location, just past the new Kroger on FM 1960, to the right in Humble.
The store was very clean, well maintained, organized, with a large selection of western items: boots, apparel, belts, accessories, hats, and much more. Pretty well staffed, but not as personable as I would have expected.
Like a lot of Houstonians, I only do the ‘western wear’ during rodeo season. I don’t wear boots regularly, but wanted to splurge on a nice pair to wear each year. I had to do some searching for an employee to help out with my boot search. I really didn’t know what I was looking for (brands, style, etc) so was hoping for a little insight.
The store clerk did her best to suggest brands and styles, but was very short… as though I should have done my research before coming in. I guess I was expecting too much.
I ended up buying some nice boots at a different store, but may try this location again, if I know exactly what I’m looking for.