Adirondack Guitar and Pro Audio

My G&L Legacy came in yesterday…
The guitar is flawless, everything I wanted/​expected to get… and more.
Such a glorious beast… hehe…can’t wait to play it with the band. Factory
set up is spot on, don’t need to change/​touch a thing. Anyhow, no issues
there at all.
I custom ordered everything through Adirondack early Dec and the
process and transaction went great. Instead of getting the guitar
shipped to Adirondack on the east coast and then back to me on the
west coast, I requested that the guitar ship directly to me and this is
what happened.
I contacted Adirondack early Jan for status and inquired about a
change. It was too late to change the order but said they were
waiting on a finish date from G&L. I never got the finish date from
Adirondack but I wasn’t persistent either.
Fast forward to yesterday, the guitar shows up without warning.
This ain’t a big deal for me since I work from home, but I can see
how this could be an issue for some. As of today, I still haven’t
received anything from Adirondack. They might not even know
the guitar is finished… heheh…let alone shipped.
I can say they are a little slow with email and they don’t have
their «status updates» in order. I admit I could have bugged them
more myself but I don’t feel that I should have to do so.
Overall I’m satisfied but things could have been done better.

4 stars only because my experience with them was limited to a single purchase on their website; however, in that capacity they killed it. Put simply, I was playing my new guitar within 24 HOURS of placing the order.
I’m in Philadelphia, they’re outside Albany, so obviously I had a geographical advantage however I had a FedEx email notification within 3 hours (I placed the order late in the day too) and when I woke up, it read that my guitar was out for delivery.
Also, as a lefty (it’s a curse), they were the ONLY retailer on the planet I could find that had the model I wanted in stock. Every dealer I spoke to said that Martin was WAY behind in production (Little Martin LXME) and shipping times were hovering around 5 – 6 months.
To go from almost no hope to guitar in hand overnight!!!
Bliss. And it was FREE SHIPPING to boot.