Thomas M Kellogg, DDS

I really like how this place looks because it is fresh and clean and the staff is very nice and accommodating. However, what I don’t like and almost question the motive for is that right off the bat as a new client they wanted to do a ton of work (questionable if needed). I am not young and I have had some of my fillings for almost 25years and granted, some may need to be replaced (for cosmetic purposes mostly) but, I have had no issues up to this point. No major work done or needed. My last dentist was awesome but, far away, so that is why I relocated here but, now I am questioning whether that was a good decision. I prefer a laid back dentist that tells you the facts, like my last one that said ‘you have some old fillings that are holding well and you can change them if you wish because they are the old silver ones… if you want a more modern look, I would recommend the white ones’…unlike this place that pretty much makes it seem like it is the end of the world if I don’t change them out… NOW! I mean c’mon…I have no pain, everything is holding tight and yes, they are old but, they seem to have been done right. I (and I am no professional but, I have had other DR opinions) don’t feel there is a dire need to get everything done in my mouth right now. for the sake of a DR making a buck. I honestly don’t like Dr’s/offices that make you feel pressured into doing a ton of work that you may or may not need done. It honestly turns me off and I am really second-​guessing my decision to come here.

I called as a new patient and was excited to hear about their new patient special. «Healthy smile cleaning for $ 89» this included 90 minutes of X-​rays and a cleaning. I was so impressed by how nice and organized the receptionist was and thought for sure I found my new dentist office. I came early and filled out paperwork. The office was very clean and all of the people who worked there were very friendly. My hygienist was personable and I felt comfortable. Once the X-​rays began I started noticing that she was taking her time and telling me all kinds of stories about her life and was sitting there chatting away. Before I knew it, the 90 minutes was up and I hadn’t received a cleaning. When she said we were all set I questioned about the cleaning and she told me I didn’t have a healthy smile so therefore I couldn’t get a cleaning. «You have beautiful teeth she said» but I was at the early stages of gum disease and it would take too long to clean so unfortunately it couldn’t be done. I needed to come back for gum therapy which is $ 1500. Please be aware when you go that they milk the 90 minutes and it is very misleading. I’ve never not been able to have a cleaning and although I knew I had been overdue I feel like they should have at least done what they could with a cleaning or been upfront in the beginning. The hygienist kept referring back to the special was for, «healthy smiles»
Very disappointing

I went in for a routine check up. The doctor stated I needed some old fillings replaced. Fine. I scheduled to have it done. I came in, paid before service, was seated and the doctor started with the fillings. I knew something was wrong when the doctor’s hand started shaking and I could see stress on the dentists face. At that point a little red light went off in my head. The fillings were completed and I went up front to check out. The lady then said I owed $ 60??? I had already paid. How come an hour later I owe another $ 60 when there was no extra treatment completed? They then said, «oh we will just bill the insurance company and let you know» aka… we will just send you the bill later so we don’t have to explain our mistake. I went home and two of the fillings started to throb. Fine, I understand there was a lot of drilling and it takes time for the nerve to calm down. Except the pain never got better. It just got worse. It finally was so bad I had a second dentist look at it. He took an xray and said of course it hurts (and there is now an infection), the dentist drilled right into the nerve. There was no way that filling was going to work. It was now infected and norco and aspirin didn’t touch the pain. Ended up with a root canal, core and crown. Second tooth still is very sensitive to everything and I can’t eat on the right side of my mouth. (it has now been 9 months) After all of this they tell me later (via collection agency, more to come about that) that I now owe $ 179.75. This is after paying $ 300 and change already before the appointment. I talked to whoever is in charge of billing and they said that they didn’t pre D my insurance like the girl at the front desk said she did (apparently she used the wrong term). They just guessed how much I would owe based on how much my insurance has paid out from other people’s claims. I spoke to my friend that is an office manager at a dental office and she said this practice is common however, in this case it sounds like the office hadn’t updated their information for a long time (negligence on their part) and that would explain the big difference in amount. THEN, they sent my bill to collections! After I received the collection notice I called them and they said they tried to send me a bill but the address was wrong. (they had the wrong zip code and could have easily googled Brighton zip codes.) They also claimed they called me ONCE and left a message which could be true. I may have accidentally deleted it. But really? ONE phone call and no attempt to figure out a local zip code? Every aspect from treatment to billing was so poorly handled. I am amazed they get such high scores. I also know a dental assistant in the area and she warned me they were a «dental mill» but I didn’t listen. I am so angry at them and myself right now. This could have all been avoided if I would have just gone somewhere else.

Who likes the dentist? Not this girl. Unfortunately, I have spent a lot of time here during the last year fixing my teeth post-​pregnancy with cavities, crowns and more. It has not been a fun experience, however, the staff here has made it feel not-​so-​awful. I definitely recommend Dr. Kellogg for anyone who is afraid of the dentist. He’s called the «gentle dentist» for a reason!
My lesson learned? Don’t drink pop, never miss your every 6-​month cleanings, and always brush at least twice a day ;)

I have known the office since I was a child. They give excellent service and do great dentistry. Gentle, caring and compassionate!