Enterprise Rent-A-Car

Every year we take a family trip down to Florida. This has been an ongoing thing for nearly 6 years straight. Every year we’ve rented a car for this. By this point we’ve rented a car from just about all the rental agencies around. This is probably the second time in those 6 years that someone from a rental company actually took the time to not only walk us out to the car, but tell us about its features while we filled out the agreement forms. I was just expecting them to have us fill out forms, say ‘good luck’ and throw us the keys like every other place. Customer service was fantastic, so thank you Joe!
On another plus side, my parents have been pushing to rent a town-​and-​country or a grand caravan but usually every place tells them they’ll try and the vans we do end up getting are just terrible. Last year we ended up with a crossover when we rented with Hertz and were less than pleased with it. Enterprise did tell them they would really try and do what they could but naturally couldn’t guarantee. Well either we got lucky, or Enterprise really did try because a town-​and-​country was exactly what we got and since this is my parents last Florida trip before they move there permanently, they are over the moon happy.
Overall the service was really great and I will consider Enterprise first the next time I need a rental!

i would do your self a favor and stay away from this place. their customer service is the worst rude cocky attitude very unpleasant people. i was quoted for a price upon returning the vehicle they charged me for another price! take your bussines some where else because clearly they don’t appreciate customers.

Absolutely terrible. Though the woman assisting me was very nice, this entire experience with Enterprise was an utter disaster.
I’m a laid back person. I don’t get mad real easily. But this company has failed me many times and once again. I was visiting from Arizona to my hometown in Howell, and needed a rental car because I was going to Grand Rapids for a week. Well, I reserved a car about three weeks in advance to ensure I’d have a car then. My reservation was at 12pm. I get there at noon, and the woman tells me that they only have a minivan available. Normally, I wouldn’t care, but I specifically requested a car because I didn’t want to drive around GR with a minivan. She said she could give it at the same price as the car if I wanted it. That was their only vehicle available. I asked if she could check a nearby location for a different car. She said Brighton didn’t have any cars either. She then told me that if I don’t mind pushing my reservation to 2pm, she should have a car or two ready then.
I came back at 2pm like she said, and she told me a car was now available. I go to pay, and she says I can’t use my debit card. Since I have an Arizona license, I have to «pay with a credit card not tied to my checking account.» Seriously?! I then asked if my mom could pay for it and she said that my mom couldn’t because the card had to be in my name.
Needless to say, I ended up going to Hertz, got a car on the spot [FOR CHEAPER], and I could pay with my debit card [or credit card if I wanted to!]. It was just ridiculous. Nice people, but a horrible managed company. DO NOT RECOMMEND this COMPANY [not just this location]!!! AVOID!

In a one way rental both the pick up and drop off locations gave excellent service!
The location in Howell went above and beyond to make sure I was where I needed to be on time and also helped out with «man advice» to a woman traveling alone to a rip off tow truck company.
Thanks so much!

This is the rental company/​location we are sent to if we need body work on our cars. I have been there two or the times. They are pretty fast in getting me in and out. They are also fast in picking me up and dropping me off to my needed location. I can’t talk about pricing as it had always been covered by my insurance. But I will say they know my insurance’s limit that they will cover and they always fit the vehicle in that range. I appreciate this greatly. The cars are always clean.

Did not pick us up when scheduled; when we called for the status they said «oh we were waiting for you to call and say you were ready». Why would that be needed when we had a reservatio? Once we got there they wouldn’t rent us the car we had reserved because we are using a debit card. What??? Then we got on the road and found a headlight was burned out which we had to spend 2 hours of our vacation fixing. Luckily a Chevy dealership did the work under warranty or we would have had to pay for it ourselves and ask for reimbursement. When we returned the car, the manager did take money off the bill to compensate for the headlight problem. But his biggest concern was getting me to say we were «totally satisfied!» Uh, no.

I just rented a car from here. The people were all very friendly and were willing to answer any questions that I had. However, every time I talked to someone there, the price of the car jumped up greatly. Eventually, I called back to complain and threaten to take my services to Hertz because it went from $ 108 to $ 198. They gave me a good discount for the «confusion».
Their pick-​up service is quite convenient and they will even take you back home when you return the car. The person who picked up my friend and I was absolutely hilarious and that was probably one of the best car rides.
One of my biggest issues I had, they rented me a car that didn’t have cruise control; and they knew I was driving from Howell, MI to NYC. That was a huge bummer.