Reliable Grooming Inc

I literally made this account just to leave this review —
I’m the helicopter dog mom who is over protective of my two boys. They used to use a groomer on Pitkin but they kept cutting my dog then I tried a mobile groomer and it was the same problem. Not minor knicks that you would expect, but large scrapes from being reckless with the buzzer. When I started taking my boys to Reliable Grooming I loved it & I used them for a couple of years because they didn’t cut them, they didn’t come home stressed out, and they always gave them boy haircuts and not that fluffy shit they leave on other dogs ears. I also know for a fact that my dogs are submissive when being groomed because they have grown up with me grooming them at home but I didn’t have the time to always groom two dogs so I took them here. My puppy will just lie down and sleep while you trim his hair. Every time they go to a doctor to get their ears cleaned or nails cut, they always rave about how still they stay. They will even jump in the bathtub when they want to take a bath.
About a year ago, my boys started coming home extremely stressed out. They would come home groggy and my younger puppy would not let my older dog step away from him for a second. For days no matter where he went, my puppy would follow him and would not stop touching him. Like a weird, lying on top of him touching. And my older dog would not stop crying. I figured maybe it was a onetime thing so they went back a few more times but it just kept happening every time. They act like they were drugged and coming off of it. They went from coming home fine to being really fucked up.
I really loved this place but I legit think they drug dogs here without your consent. And if it’s not drugs then they definitely did something to my dogs to make them start behaving like this. It was so bad that I had to buy buzzers and I started cutting their hair on my own.
I would never take my boys back to this place. And if you choose to use their services, then pay real close attention to your dog when you bring them home.

I have been coming here for about 3 years now and I must say that I am happy with their work.
The office is pretty much hidden on cross bay blvd. It is next too Howard Beach Animal Clinic. If your coming from the belt parkway, you must drive all the way down to the last light, make a u-​turn and park on the street and walk your dog up to the groomers.
The office itself is pretty small. This is why they don’t have many appointment slots. The receptionist are always nice, and the owner himself is always present.
I have two bichons, Gail and Gizmo. At first, when I would take them to get groomed, Gail always came back with an ear infection. I don’t know if they clip too close in the ear or if its the powdery substance they put in after, but her ears would always bother her. After, telling them not to use anything in her ears and not to cut too close, she was feeling much better after her appointments. I appreciate that they complied.
I would recommend.

The owner is very rude, heard multiple times of him talking about customers in a negative way…

Time for an update! They now have a rewards card… LOVE THAT!
Gia Monroe loves this place! Mike is freaking awesome! We can ask him health questions & he always gives us good advice! We trust Mike with our furry baby, & the girls are always sweet & welcoming. Gia always gets fabulous bows & if there is a holiday coming up, we get a holiday bow! Gia smells fabulously fruity, cut is great… and 3 years later… we have never had a problem with Gia acting strange when she comes home, no problem with the hair cut either. I recommend this place to e everyone!
Also they are much quicker now, which i appreciate!

Made appt to bring my cat here for bath & nail trim and grooming. Told me cat has to get sedated by the vet for $ 25. Made arrangements with the Howard beach animal hospital who were terrible. Obviously there is NO communication there. Said cat needed blood test then sedation for $ 50. Waited 1 hour. Asked if we could leave cat, vet and groomer both said no. Waited 1 hour in the vet then walked out. Awful, if you bring your cat here be prepared to waste your entire day. Called groomer they acted surprised and said I’m going to call down there no. Why bother?

I see a few people on here giving one star reviews because of problems with their groupons, but the truth is that those things are very specific and you really do have to read the fine print.
I’ve been taking my dog here for a couple of years now and I really feel like they do a good job. My dog has a bit of an attitude problem and will snap at strangers but I have seen the handlers here pick her up without a problem. Maybe because they were just confident in doing it? I don’t know. We always get a short haircut, nail trim, etc. Her fur has always come out evenly and she smells great for a few weeks after.
The staff is also very nice. I have two dogs and I take one for the works and the other just for a nail trim and they let me leave them both to keep each other company even though the nail trim was done in five minutes.
My only complaint is that they do book up on the weekends and so you will have to call for an appointment a few weeks in advance.

Disgusting facility and horrible treatment of animals. I should have payed attention to the prior reviewer, but decided to take my chances with horrendous results. If you are looking for a new groomer who treats animals well, this is not the place. I think the owner has been doing this too long and no longer enjoys the animals, they are now a bother. If you do decide to take the chance and use this groomer, examine your pet before you leave.

I updated my review to 5 stars because it’s well deserved…
The owner Mike is very knowledgeable of pets and has come to know my dog very well. So when my dog was acting weird and had a grooming appointment I ask Mike for his option. He could tell right away she was acting different, and after grooming her (and checking her) he felt she had an infection and advised taking her to the vet. So I rushed to the vet, and sure enough she had an infection.
So long story short, I am thankful to have someone grooming my furry baby (my dog) that looks out for her best interest and truly cares for her. I never worry when she is in his care, and would recommend this place to everyone (and believe me I do).

Gcg

We recently moved to the area and our Pomeranian needed a complete grooming. He’s a very well-​behaved pup, friendly with everyone.
The cut was nice, but not what I asked for on the phone. I told them what I wanted prior to dropping him off and giving our info, but if it were what I’d wanted, it would have been okay. A few people said they liked how he looked better before the new look.
They get one star for doing a good job of trimming the fur around his paws nicely, but they lose four stars because this is the third day after and my little guy is crying terribly from how they shaved him in the back area by his anus. I’ve had him groomed at three other places and two of the three times they shaved him in the back (a sanitary cut) without any problems. The other time, they cut it short with scissors. They shaved him so short, they left him with small cuts in his anal area, enough to leave him in extreme discomfort and crying. I have a cream to help with the healing now, but this is ridiculous.
When I called them the next day, the girl on the phone was very dismissive, saying it’s natural for dogs to be in discomfort. The second day I called and got another girl, who was more sympathetic, but still useless in suggestions or solutions. I had to suggest that they consult in these cuts in the future, especially for first time customers. She agreed, then put me on hold and I was disconnected. She called me back and said she thought I hung up. I told her I’d have to take him to a vet and she had no reply, only left off with awkarkly asking me to keep in touch with his status… shouldn’t they be calling me about this???
I saw the great review here and decided to take a chance. Maybe you’ll have good luck with this place, but I would pay THEM to have my little guy back to where he was before this ordeal. Since this isn’t possible, I can only warn others, and truthfully, I feel I’m being generous with just the one star because of this experience. $ 60 for the cut, $ 85 for the vet. Cost of getting my puppy back to normal from this= priceless.
I’m not quick to complain about a business, especially in this economy, but after hearing this poor little guy in pain for days, I really feel I need to write this, especially because as groomers, they should know better in how to handle a situation like this, before of after a bad incident. Ridiculous.

My dog needed a haircut and my dad and I were in the area so we dropped off our Miniature Schnauzer at Reliable Grooming. First thing we noticed is that they have a lot of business because there is a veterinarian right next door. We had to wait two hours till they were done grooming him. It’s a long time but when we picked him up, he looked very handsome. Miniature Schnauzers are hard to groom, and they did a perfect job on the schnauzer cut. I’ve been to other groomers and they do a bad job compared to Reliable Grooming. We keep going back to Reliable Grooming because they do an excellent job. His haircut costs $ 60. Not only did my dog look good, but he smelled great and smelled great for a long time. They sell the shampoo they use for $ 35 a bottle.

i am owner of reliable grooming and every pet comes in for a day of pampering