Yuppie Dog Daycare and Grooming Spa

I have taken my dog in for grooming on multiple occasions. He always leaves looking and smelling great! And he seems well adjusted. When he’s been in for grooming at other places he acts a little whacked out, probably because he was caged all day. At Yuppie Dog, they allow the dogs to roam outside and play, like a dog should.

Great location, not bad pricing for daycare, but most of all, the dogs that come here are family. I’ve been taking my dog here for a little over a year for 1−2/week day care or occasional boarding. I own a three-​legged dog and they make sure that Shasta is always having fun with the little dog group. Although she could go in the bigger side, they want to make sure she’s safe while playing. You see, that’s love.
I just wish they would post pictures and videos more often! Or at least give us report cards for how are dogs acted/​what they did that day since we don’t know what they actually do all day there lol I do know my little devil must be running a muck all day because she passes out as soon as I pick her up.

Started the application process, but changed my mind after being treated poorly by the person who I was corresponding with. If that is how the conversation starts I would not want to leave my sweet puppy in their care.

I’ve been boarding my two terriers for several years only $ 20 for each dog. I’ve been gone at most 2weeks. I’ve had a pleasant experience.
I bring their own food. I don’t pay extra for day care– which is ?$ 20 extra a day. Their baths are a little pricey -@$ 35 for each dog so I usually just take them home for their post boarding bath.
It’s close to home and by the freeway so it’s convenient and they have good hours.
It’s the only place I trust for my furbies! u

This is still a reasonably good place for daycare/​boarding. However, their grooming services have gone downhill (and many have been dropped altogether), and their participation in adoption events have likewise decreased. With the growth of dog-​centric business in Heights, Midtown, and Montrose, I don’t consider these guys to be competitive in their offering anymore.

I am only rating them on their policy of not allowing you to register your dog for daycare (and I’m sure any other service) without faxing in your credit card information 48 hours ahead of time and they don’t just want your number, they want your expiration date and security code from the back of the card. I spent about 45 minutes printing off all the forms and faxing in only to find that without all my credit card info, my package would not be submitted. Why not just save me and anyone else who does not give this info out the time and post it on page 1 of your website. I really can’t believe that people agree to this. Don’t they watch the news?
I have no idea how they keep their records or who might have access to the fax machine. Have they heard of credit card fraud? I can assure you that once you have it happen to you, you won’t be faxing personal credit card info to anyone.
What business does this? Doctor’s, lawyer’s, hair stylist, vet’s, restraint’s, other animal daycares or groomers… NO! Seems very arrogant and unnecessary to me.

I boarded my dog here for a weekend. He did one day of daycare which is an additional cost to boarding. I was a little disappointed with the daycare area. It’s small and filled with just gravel. The salt water pool is cool. When I stopped by there, none of the dogs were playing in it. They just crowded in the small space around it. My dog is high energy and would like him to have more space to play.
I think this place is a fine place to leave your dog, but it’s not for my dog. I will keep looking for a better place.

Yuppie Dog Daycare has reasonable prices and the staff seems to genuinely care about pets that are boarded. I’ve boarded my shih tzu here 3 – 4 times without any major complaints. The reason for the 3-​star review is because on one occasion, they gave my dog back to me and he had a slight infection/​inflammation on his paw. They said it was because his paws weren’t being dried properly but he’s never had this issue before. The person who gave my dog back to me, talked to me as if it were my fault that my dog had gotten this inflammation while he was staying there…
They’ve stopped all grooming services apparently. I left my dog there fairly recently in early October for 3 – 4 days and I wanted to get him groomed while he was there, but they told me they don’t offer grooming services anymore.
Overall, my dog seems to do just fine. I still haven’t asked to go back to their facilities to look in their back room (which I should do), but I haven’t had any major issues. They listen to your requirements if you have any particular need for food/​treats to give.

FYI: I just wanted to let people know that although their sign, their website, their business cards, and the name of this place indicates that its a grooming spa which offers grooming services, in actuality they do not offer grooming. After filling out what felt like 50 pages of paperwork for my 2 dogs, upon turning it in to schedule a grooming appointment I was told, «Oh we don’t do grooming here anymore» and was referred to a mobile pet groomer.

I have taken my dog here several times to be boarded over the past 6 months. I have had to take him to the vet immediately after being picked him from his last 2 visits. I was never made aware that he had any trouble when checking out. After emailing the manager, she never once expressed any condolences.
While waiting in line to pick up my dog from his last visit, a pet owner in front of me asked the receptionist if the vet had faxed in the shot records for her 2 dogs. The receptionist replied that they never received them. I am still not sure why they allowed these 2 dogs into their facility without any documentation of shots and immunizations? I will no longer be taking my dog here, I would much rather pay more money and go to a better facility.

I’ve been leaving my dog there for over 2 years now and trust them entirely with her. When she’s not been well… I receive a call and/​or an e-​mail immediately. Or, if they require her shots to be updated… they let me know well in advance so she can board.
While travelling quite often, and if it’s longer than a week, they will send me photos and keep me up to date… which means so much.
I can’t thank Cynthia, Mary and her staff enough! Highly recommend them… my pup loves going there.

Oh my jeez! The excuses from everyone at this facility is beyond ridiculous. I’ve boarded my dog many times here and have always asked for the heaven groom prior to pick up. This has only been accomplished TWICE successfully. Usually, I give detailed instructions over the phone (and in person) which doesn’t matter because I still get calls saying they couldn’t groom my dog because they didn’t have instructions… um, what was the point of giving instructions repeatedly if no one is actually writing anything down? Talk about frustrating since this happens over and over. Not to mention, the time the groomer messed up and didn’t groom him on the day she was supposed to. So, when I went to pick him up, it wasn’t done.
The level of excuses they rain on you when things aren’t done correctly (and it’s their fault) is a waste of everyone’s time as is the major attitude they dish out. Grow up and own up to your slip-​ups. In no way do I feel comfortable leaving my dog for days on end with ill-​natured people that can’t even follow simple directions. If they are that rude to me (who is paying them) I can’t imagine what they do to my dog when I’m not around.
They have lost my business for sure. In a town with many other boarders, groomers, and doggie day care facilities, there is no need to deal with incompetence and churlish behavior.

Disappointed in their customer service recently.
We had an issue with a punch card we bought (It expired after 90 days and that was not understood when purchased, so we were going to lose several days that were already paid for). We asked about some additional options (could I use the next day, etc?), but couldn’t get an answer. The girl I spoke with (not sure her name) wasn’t helpful at all when I asked her if she would at least ask a manager about it. She seemed very put out and never called me back regarding the issue (after she said she’s call, but said «I doubt we can do anything»). I also sent an email with a question and never got any response at all.
I understand if you can’t give me an answer that I will be happy with, but at least make an effort to at least respond to questions/​emails/​concerns and acknowledge them.

WAY overcrowded and not worth the money. Surly staff and miserable customer service. Seriously not worth your money.

This was my second time taking our mini schnauzer for grooming to Yuppie Dog. The facilities are great and the staff seem pretty nice. At $ 57 to make our mini go from scraggly to presentable, it’s not a bad deal considering she always comes out happy as opposed to scared when we had taken her to Petsmart MANY moons ago. My only gripe is that I we dropped her off at 9am on a Saturday (opening time) and they didn’t get her back to us until 4:15 or so (they close at 4pm). The front desk lady told us to come by around 3:45 so it was kind of lame waiting there for 30 minutes. However, I do understand cutting dog hair is much less predictable than cutting human hair since these guys don’t like to sit still and probably don’t like getting groomed. I’d give Yuppie Dog a 5 star rating otherwise for their grooming services.

We love Yuppie Dog Daycare! It’s been a life saver for my husband and me because our boxer has a ton of energy and day care is a great way for her to release her energy and stay socialized. Our boxer gets to go once or twice a week and she loves it. We cannot even say the words «Day Care» around her anymore because she gets too excited. The facility is clean and I know my dog will be safe and well cared for when we drop her off. The staff is friendly and you can tell that they all love dogs We have also used Yuppie Dog’s overnight boarding and grooming services and both are fantastic.
My only criticism is that it is pretty pricey (more costly than other daycares in the Houston Loop) but it doesn’t bother me enough to deduct a star because you pay for what you get!

I’ve been taking my puppy to Yuppie Dog for daycare/​boarding for about 5 months now and have loved it, up until a few days ago. This last Friday I walked in at 7:04 to pick up my dog, they close at 7 but someone is always still there. I have called in the past if I was going to be late, but it slipped my mind this day. I walk in, they know me and my dog very well. The owner even lives at the same apt complex as me and has given me advice on vets, etc. in town while our dogs play together.
So I walk in at 7:04pm, ask for my dog. The owner looks at me and says «We close at 7». I apologize for being a few minutes late. She looks at me and states that her staff is gone (while there’s someone else in the office with her, and several other staff members outside) and that he’s been put up for boarding and that I can come get him in the morning. I had no words, I just simply asked for him again and all she said was «I’m sorry». I went to my car and was driving away, then realized how ridiculous that was, re-​parked and went back inside. I demanded they give me my dog. She then again said «I’m sorry». I was so upset at this point I had tears in my eyes. I spend so much money to take my dog to daycare. She still REFUSED to give me my dog. I left so upset.
I arrived at 9 the next morning to pick him up, and was told the fee for his overnight stay. I said I wouldn’t be paying it, nor would I be returning, they already have plenty of my money.
I’m truly upset that someone in the service industry would behave this way. Our dogs are like our children, you certainly are not allowed to keep my dog when I ask for him.

I had a terrible experience the second time boarding my dog here. It was a minor issue that was handled very unprofessionally by the owner. Upon dropping my dog off (on my way out of town with an infant in my car) I was told that I would be charged 2 dollars per feed to use the facility’s food. The policy had changed 3 days before I arrived. I was not notified about the change when I made the reservation and verbalized that I would have brought food if I had known. Unfortunately I was driving to Dallas and was trying to time the feeds for my baby accordingly while missing traffic. It was not possible to go home and get food and come back. I did not explain in detail why I could not go home because I didn’t feel that a) they wanted to hear the whole story and b) it was none of their business. I should have been told prior to my arrival about the change. It also had not been updated on the website. I understand it was only 4 dollars extra per day but the daily charge is pretty steep there to begin with. When I expressed to the cashier that I was upset, she told me to ask for the manager when I came back to pick up the dog the following monday. I agreed.
When I came back on Monday, there was no manager available. I asked the woman working behind the counter if she could express my concern to the owner. She made a phone call to the owner, who stated to the cashier that she was too busy to speak with me and that there would be no changes made to my bill. Even the expression on the cashier’s face made it very clear that the owner was being very rude. I stated to the cashier that she could let the owner know that I would not be returning with my dog and that I would tell my friends about my experience. By the time I got home I received this email:
Claire,
My staff notified me that you were upset with the feeding charges. After reviewing your file and speaking to the employee that received you upon check in, you were properly notified of the potential charges if you did not provide dog food. You were given the option of going back home and bringing your own dog food or purchasing a bag from our lobby. You told our staff member it was «complicated» and therefore that is not a valid reason for us to waive those charges in light of the fact the we also had signs posted on our counter and on a sign displayed in our lobby notifying our clients of the new changes. When you left, you told my staff that you would be discrediting our company with your friends, therefore we will be deactivating your file and will no longer be providing you further services.
Owner
Yuppie Dog LLC
I think the email speaks for itself. This person has no customer service skills and doesn’t even have the guts to sign her name. I also find it very interesting that she had the time to write this email but had no time to speak to me on the phone 10 minutes prior. I would have been happy to explain my situation to her in detail.

So I’m reviewing the grooming, not the day care, because when I was waiting to pick up my dog from being groomed, a dog attacked another dog (read: bit another dog) and the staff was scrambling to fix the bite. So, I would not, unfortunately, take my dogs to the day care.
The grooming was great though! I’ve never seen my dog look so much like a schnauzer than I did today. In fact, we were actually suspicious that our dog wasn’t really a schnauzer, but ever since she was groomed we have been reminded. Also, the price for her was only $ 55, which based on a lot of the different grooming places was really inexpensive for the breed.

When my «niece» Chi-​Chi needed to be boarded while her parents were out of town, Yuppie Dog to the rescue.
As I walked towards the door, all the dogs in the yard seemed so calm and quiet. There was a worker cleaning out the «pool» (which reassured me that they were a sanitary place). When I walked in, the lobby area was clean and the staff quickly acknowledged me.
I told them I was there to pick up Chi-​Chi and they all smiled and said they loved her and what a great girl she was! They immediately went to get her and began telling me stories about how sweet and well behaved she was :)
When they brought her out, she looked so clean and happy. And they sent a cute letter with a pic (via email) which just added to the overall experience.