Westchase Forest

This is my favorite apartment community so far, it has good location which gives you easy access to key locations in Houston, huge parking space, clean property surroundings and many other good things. The staff is very professional, specially the Property Manager Ms. Theresa Martino, She handles all service requests personally and makes sure you get what you need. Last but not the least the online residents portal is the best.

Been living here for about 3 months now and I really like it here. Close to restaurants and shopping. Parking is great! Maintenance always shows up within a day or two and the office staff is always there to help if you need them. My kids are happy here as well. The community is big with a park like atmosphere!

Very peaceful and welcoming residence. Security and maintenance could be a little better. Gotta love an apartment with an open kitchen and full sized washer and dryer. It is small but hey I can deal when you are given great amenities.

I love this apartment community. The amenities are what really sold me and my husband. The size of our unit is one of the smaller floor plans but it has more than enough space. High ceilings, crown molding, garden tubs you name it they have it. A major plus is the maintenance. Always pleasant and gets the job done quickly without any problems.

Signed a 13 month lease and did not last a year.
I initially thought this was going to be a wonderful place based on the looks and location. I was wrong!
Within weeks of moving into the apartment I received a letter on my door stating there has been reports of burglaries. This continued to happen at least 2 – 4 times a month. Of course you think it will never happen to you. Then after work one day I came home to find my work laptop was stolen along with a few other things. It took the cops 2 hours to come. Officer Nguyen said he is not surprised, this apartment is notorious for break ins. He said the best thing to do is move because there is a HUGE chance it could happen again. Mostly because the apartment complex does nothing to investigate it. We reported it to the the office and there was ZERO care expressed. They pulled out a 2 inch binder filled with reports like these and said we need to do be more cautious. As if we did something to deserve to be burglarized.
Within weeks the same officer was sitting in the parking lot, he said he was there because a couple of cars got broken into. One of whom was our neighbor. Our neighbor said he ws moving out ASAP because it has been this way ever since he moved there and the best thing to do is to LEAVE!
A week after that a woman on the 1^st floor came home from work and there was some man in her apartment. Again cops were called and another notice was sent out. Notice after notice.
The apartment hired a sorry excuse for security guard who was rarely seen and when we did see him he was often seen at the front of the complex, even sleeping sometimes in his car. Note the security guard was never available at night.
The point of no return was less than a week after Christmas we come home to find our house totally RANSACKED!!! Every cabinet was open, all of our tv’s were stolen (even the one’s mounted), all jewelry, electronics, any possession we held on to that meant something was stolen, even clothes, children’s new christmas shoes, everything and anything was STOLEN! The burglars left a mess and it was beyond DEVASTING, scary, violating and just the worse feeling ever. Keep in mind we live on the 3^rd floor and were gone for just a few hours. Someone must have been watching us because they took their time. Even the alarm box had cut wires, they even had a MANUAL to the exact type of alarm system so we are thinking it was someone in our apartment complex associated to the burglars. They broken in through our bedroom window. It took the cops 4 hours to come and the maintenance 8 hours to repair the window.
Upon reporting it again, there was no CARE. They actually make it seem as if you were doing something wrong. In order to leave you have to pay about $ 800 and 2 months rent, no excuses and it doesnt matter if its cause you fear for your life or have been a victim. To add salt to the wounds after we left they sent us a letter with all these additional fees for things they did not mention during the final walk through. They even stated everything looks great, you kept your house in good condition, just the carpet needs to be cleaned but thats routine. Then they slap us with a $ 400+ bill!
If you value your life, safety, sanity of knowing your possessions will be okay while you are gone… DO NOT MOVE HERE! It is not worth it!

So many roaches, you cannot fight them, they charge every month pest control fee, but never come to you, to do pest control. Also, if you want to live here, be ready your apartment is gonna get stolen, and they don’t have security and cameras. Only camera they have at the gate. My apartment got stolen, was very easy to come in throw the window, the leasing office do nothing. So many complaints they had about broken into apartments, but they cannot even put cameras.

I should have taken my clue on the first 1 – 2 weeks of living here when I realized my apartment smelled like a previous smoker had chain smoked in the unit. I was assured the previous renter was not a smoker, but they would «see what they could do.» Nothing was ever done and I let it go when I had much bigger issues at hand and also assumed some good air fresheners would alleviate the problem. Fast fwd 8 months and I still have freshly washed clothing that comes out of closets after 1 – 2 weeks and it smells like I live with a smoker.
My bigger issues consisted of the dryer not drying clothes. It would take 2 – 3 cycles with just a few things in the dryer for the clothes to be dry. I submit a maintenace request and supposedly it was complete when they suctioned out the ventilation hose. Still doesn’t work. They replace the dryer. STILL doesn’t work and one night when I was in tears my cousin came in and suctioned it out with his shop-​vac and we got an entire bucket full of crap! This also the day I see mold growing behind the dryer because there’s a huge hole in the hose that has been allowing moisture to escape. My questions were: 1) Why didn’t maintenacne actually suction out the area like they claimed? 2) why didn’t they change the hose when there was a visible hole? 3) why didn’t they resolve the mold issue since they should have seen it when they «fixed» the problem at hand? My assumption is that they didn’t even attempt the repair the first time so they did not see the other two issues. I was furious and then became even more furious when I finally was able to do a load of laundry that night (Saturday) and the washer decided it would not drain/​spin anymore half way through my load. In trying to get my clothes out of the washer full of water I had a huge mess of water on the floor obviously. When I went to clean that up I had to move the fridge out of the way in order to get all of the water that had spread under there as well during this nightmare. What did I see?! MORE MOLD behind the fridge!
It is important to know that I moved into this apartment because it only had carpets in the bedrooms and I also have a pet. I have asthma and living carpet free is my doctor’s recommendation especially since I have a pet. MOLD is a MAJOR asthma trigger.
I also had the most miserable, awful neighbors who allowed their kids to jump and run at full speed at all hours of the day and night. I nicely tried to ask them myself to be more respectful of living upstairs to someone and that didn’t help. Banging on the ceiling every time they woke me from sleep in the middle of the night did not work either. I finally started contacting the leasing office and promised it would be taken care of. It would quiet down a little for a brief period of time before they started waking me up at midnight with their sprints across the apartment. I finally got tired of complaining and just tried to deal with it, praying they would move soon. Plus after each time I was told they would have written warning that they were in violation of their lease I started to feel guilty. I didn’t want people to get evicted when they had kids b/​c of me.
My other recurrent issue started within just a coupleof months of my move in when I noticed a HUGE water spot with some more mold above my bathroom shower. It was determined to be a leak from the unit above and was attended to promptly. The sheetrock was repaired and everything looked great. This is because their maintenance supervisor Ely did it himself. The second time i noticed the water spot appear I submitted an online request to have it fixed and since I was not home when they did it I cannot be sure, but it appeared that they only painted over the mold and water spot. The third time I saw a visible leak I took a video and submitted it via email and requested to be let out of my lease due to this and due to my neighbors because I could no longer handle it all. This was denied because apparently I was supposed to document every single time the nieghbors were disruptive with a complaint to the leasing office and if it was after hours call the police to file a noise disturbance report. I hate to complain and I just wasn’t going to do that. With regards to the mold and leak issues they tell me that because they have documentation that they fixed the issue every time I complained it was not a valid reason. I do understand that with leaks sometimes these things happen. It still doesn’t change the fact that I had mold probably almost continuously due to this issue. Mold is present before you can see it. Even now after the last repair there was sheet rock left behind that had been wet. They contract another company out to do this so I can’t even blame their maintence this time, but I can still see the area of the water stain. This means there is potential for mold. I guess I should thank Westchase Forest for giving me the nudge I needed to finally purchase a home instead of risk this kind of hell again.

A Unsafe overpriced money pitt. After years of living here the property has went DOWN. Numerous home break ins and auto burglaries in the last 2 years with no improvement. Theres «courtesy patrol» that is only for the «safety of the office staff» per the manager, and does nothing to protect tenants as they leave at 6pm. A Great location in a declining area. For 900 $ PLUS fees in a 1 bedroom/​den i would expect more. Glad to be leaving. BEWARE!!!

Sorry excuse for a aparment complex and management staff!

If I could I would give this place half a star. My first yet here wasn’t too awful. Just typical issues like bad neighbors and noisy kids. When I tried to renew my lease the complex «forgot and did not process» my renewal. Took some home but it got settled
Few months after that there were lots of notices to be aware of our surrounded bc of multiple break ins. Their solution was «community meetings». After that my entire vehicle was stolen moments I left for work. And recently my home was attempted to be broken into twice. Once while I was home and again while I was at work
Tried to get ahold of a manager but «there don’t work weekends» is what the front office told me.
Now I am in a battle to be released of my contract. No one is safe here! They’ve hired a rent a cop service practically and supposedly they’re suppose to patrol the complex daily and nightly. No one is to be seen since the notice was sent out about them being hired to patrol.
Ridiculous. Not only was my rent and valet trash went up but the rent a cop isn’t doing their jobs and neither is the complex
Do not lease from here! The quickest service I’ve gotten is the maintenance. As for anything else, nope.

2 Bed 2 bath apartment $ 950 pm
Was here for 12 months until earlier this year. Initially it was clean and tidy and just the ticket. Only problem I had during that time was that they had sold me on the blurb that Free Wireless Internet was available. Well kind of, I found out. It was only available around the pool area and as Notebooks and Water are not an ideal mix I got cable installed.
After 12 months the apartment complex just seemed to go to pot. I am not sure why it happened but it did. Initially I had the usual occasional problems with appliances & leaks & such like and they had always been fairly swift to resolve any problem but that service petered out to the point whereby you had to continually harass them to get simple things sorted. I had an ongoing problem with a toilet which would block for no reason and it took them 6 weeks to finally put it right.
As things got progressively worse I noticed the influx of more families with teenage kids and there also appeared to be 2 or 4 people sharing single apartments. I ended up with what appeared to be to Hookers living on my floor who were obviously on drugs. At all times of the night there would be pimped up cars rolling up with their Bass turned up to full volume. The occupants were, more often than not, heading for the girls on my floor. I put a word in at the reception and they said they would look into it but it never stopped.
The final straw was when litter was not being cleared away and the Girls on my floor were having parties which always seemed to start around 2AM. I went and banged on their door a few times but could never get anyone to answer, probably because of the volume they played their music at.
I gave my notice and got out as soon as I could. The final insult was them trying to charge for redecoration and cleaning for some so called stains on the walls and carpet. I had taken pictures of the apartment after we emptied it out and cleaned it and so I told them to shove their bill.
Pass it occasionally now and it’s really starting to look seedy. Glad I got out when I did.