Uptown Collision Center

Best place in town for car repair. Friendly, professional and very nice people!

I dropped my vehicle off at Uptown Collision for accident repairs since the other party had GEICO insurance and this location was a preferred body shop. It was convenient because Enterprise rent a car was in the building as well. I did a walk through of the rental vehicle, 2015 Volkswagen Pass at Wolfsburg edition (beige) and it didn’t appear to have any major damages. They repaired my vehicle in a week and everything looked good, however, I just noticed hearing a loose item inside my trunk when I lift it up. After returning the vehicle, the Enterprise manager called me and stated there was damage done to the back black bumper. (See pictures in the photo roll). I did not get in an accident nor did anyone hit me since I drove from work to home daily during my rental period. The hole looked like something was jammed into the plastic. Also it was unnoticed because of how low it is. Next time before I sign any rental agreement that no damages were made I am going to get on my knees and inspect the entire vehicle!

A friend recommended Uptown Collision Center to me, after I had an accident.
After thoroughly examining my car, Steve called and gave me a summary of the extent of the damage, replacement parts needed, cost, and completion time. The car was ready for pick up on the date and at the price promised. I am very pleased with their professionalism, and would highly recommend their service!

Great Fast reliable service! My car looks great and the entire team was polite and provided excellent customer service!

Wow. First thought was «This is the ghetto». After a HORRIBLE experience at Gillman Honda, I was skeptical of any auto repair shop. However, this place was the most professional, courteous and amazing place I’ve ever taken my car. I recommend this place to ANYONE needing collision repair! –Zander

I brought my car to Uptown Auto in May after getting into an accident.
Having an Enterprise rental car and Geico claims adjuster on site was really convenient, and made the process of dropping the car off and getting repairs approved by Geico really easy. The repairs were made pretty quickly, but there have been a few issues that strongly affect my rating.
First off, this was in the middle of all of those storms we got that caused flooding all over Houston. At some point, they must have left the car outside with the windows down, and it rained… a lot. When I picked the car up, I didn’t immediately notice it, mostly because I had to load a moving truck and tow the car across the country. But once we got to our new home and started driving around, we noticed the carpets were wet. I pulled the mats out and pulled up the carpet to find that it was dripping wet. We piled towels and newspapers to try and dry it out, but within days the car wreaked of mildew anyways. That smell had still not gone away and it had been three months.
The issue that has me writing this review had to do with a tiny little part that they did not put on when it was in the shop. The part is purely cosmetic, and was another thing we didn’t notice until we finished moving across the country. I called them, and they told me the part had been ordered, but wasn’t there yet. I was told it would be a few weeks, and that they would call me when it was ready, so they could mail it to me. So I waited… I finally called a month later, and they told me that they had it, but had forgotten to call. So I gave them my address, and they said they would mail it. I called back a week later, and again was told that they had forgotten to mail it. They said they would mail it, and again I waited a week before calling back. It has now been nearly two months this since I first called to ask for that part. So I am pursuing other ways of getting my car finished.
If not for the frustration of getting this one little part from them, I would probably give them three stars based on the moldy carpet and a few other issues.

Left car at at Uptown Collision for two minor repairs. I received text 2 days later saying repairs were completed. I was out of town and picked up car a weak later. One repair was only half done. Waited for over an hour for the repair to actually be completed.

So far, so good with my recent paint repair. The job was completed in the time expected and results expected at a fair price. My husband had some work done here previously which is why I came here. I appreciated that they were honest about how to complete the work either a patch job at a lower cost vs full repair replacement at a higher charge. I opted for the patch job and assumed the risks but you really cant tell the difference. Would come here again.

I was referred to Uptown Collision by my Geico claims representative. We discussed the difference in the level of service compared to a high volume body shop and a smaller shop offerring the same repair services. Uptown Collision was located conviently closer to my place and considering my experience in the past where high volume body shop lost me in the rat race of their daily operations.
Uptown Collision kept me informed on a timely basis of the schedule of repairs my 2012 Range Rover Evoque and clearly explained the reasons on what needed to be repaired. Shannon, Debbie, Hector, Marcos, and Steve went above and beyond addressing my concerns. They never tried to give me the run around or bs me. I consider myself a well informed consumer when it comes my vehicle since I take a hands on approach to anything that has to with my Rover. Uptown Collision allowed me the peace of mind knowing my car was in good hands. I highly recommend Uptown Collision for your service repairs. Shannon and Debbie will assure you that their world class level of service ultimately remains First Class!
Thank you Uptown Collision for taking care of my baby!!!

I used Uptown Collision Center as it was on the Geico list to work on my 2014 Jeep Wrangler to replace a heavily damaged tailgate, rear window, tire carrier. I was initially a bit reticent because there were no online reviews and I love my less than 1 year old vehicle. I was pleasantly surprised with their work. The people that work there are courteous and friendly. It appears that they did a good job and turned around the repair in a week. After I picked up my vehicle, I noticed a few items that needed touching up and when I called them, they were more than willing to make things right, and didnt make a big fuss out of it.
Overall I’m happy with the repairs done on my Jeep and would recommend them to others who need a good collision repair shop that has outstanding customer service.