UPS Customer Center

Horrible employees. Was supposed to get delivery Friday, did not receive til the following Wednesday because they read the label incorrectly and I was told that everyone in Houston has to pu from this location that is not convenient.

The worst! They can’t print a shipping label! I can’t forward them a shipping label to print! What a waste of time!

Not busy, goy my package and out within 5 minutes. Its located all the way in the back so drive til you get to the gate.
Bring:
— ID
— tracking number

It’s official– This is the absolute worst experience of my life. I’d rather choke on barbed wire.

Driver has lied the last 3 days saying I wasn’t home, then he can’t get in my complex but *the gate is broken*! No code required. Yet I provided the code anyway. This morning, I get a call from local office saying the package is too heavy & apt is on 3^rd floor so I need someone to help him. How’s he know I’m on 3^rd floor & he needs help if he cudnt get in??? Lmao Someone been home all day for 3 days. Nothing but lies. Don’t expect a refund when I paid for 2 day service. They even tried to trick me saying it was ground then admitted it was 2-​day ground. Lol. Local number for 77 021 is 713−640−6000. Call them w your issues. Local girl said 800 number lies even tho I sat with them while they claimed they called the driver for me 3x.

Shouldn’t even get a star! Piece of crap service from the ladies at the store not to mention that they lost my package!

On last Thursday, I received a UPS Tracking notice indicating that an attempt was made to deliver my items and a signature was required. I reviewed the back of the UPS receipt and decided to have my items placed on hold so that I could pick them up. I went online and made my request. On today, I went to retrieve my items. As indicated by others, having your tracking number available and your ID available is essential. I walked in and there was no line. I presented my tracking number and ID to the UPS guy. He looked up my information in the system and went to retrieve my packages. He was back within 5 minutes with my items. It was a great experience. I signed for my items and left. As some indicate, the location isn’t easy to find, but a big yellow sign with black letters is there to assist. Thanks UPS, no problems whatsoever!!! JOB WELL DONE!!!

I’ve been here on two separate occasions to pick up packages that were being held for pick up.
The employees here that I’ve dealt with, while under a lot of pressure from customers, are unfriendly and disgruntled.
The system here for pick up is extremely inefficient. Even with tracking number and government issued photo ID in hand, and being near first in line at open-I’m 45 minutes into a wait to pick up a package.
Avoid this location if you can. What busy working adult has time for this?

Horrible and ridiculous! Closed on the weekends so I can’t receive my packages when you fail to deliver them on time. Then they failed to update where my package was and then they failed to call me back even after calling two days in a row! Now I have to wait in line forever after having to retrieve my package from the middle of the hood! Ugh! Disgusting costumer service!

It’s at the very back of the lot. Keep driving until you see UPS trucks. Bring your ID and tracking number written down or let the UPS guy hold your phone to read your tracking number (he probably won’t drop it cuz ups is trained to not break things). At 6:15pm there were about 5 people. I was in and out in under 10 minutes. It is unclear where you should park. It is really hard to find signs for this place but I got here easily since I read the Unilocal review that says it is in the back of the truck lots.

Although the location is in a questionable are, they are doing a great job at keeping their customers moving. I got there at 4 and was out by 4:07. The gentleman at the front desk was very nice and very quick in getting my package. The building is the very last one in the back, I almost missed it and had to ask someone, so if you don’t see it just keep going!

I also had ordered something from Amazon, I tracked the shipment online and saw that delivery had been attempted but it required signature … so i quickly called customer service for UPS to see what alternate options were available, they mentioned that it had to be signed for and that it could not be routed to a different address … geez, so then i set up to pick it up in the middle of this ghetto so that I could get my package since i was going out of town and if you don’t pick it up within a certain amount of days it goes back to the shipper …
well guess what … Pavlov didn’t train these ignorant dogs so they didn’t do what was arranged and sent it out for delivery again … so i wasted over an hour trying to get my package from these ignorant fools, this is what pissed me off …
when they realized they made an error, i didn’t get an apology on my time wasted for their error, also they would not redirect the package since the shipper had specified no changes could be made, that’s cool i understand that but hey UPS idiot you made a mistake now fix it! nope not these morons, instead this dumb bitch just walked away as i was talking to her and all she would say is «you must come back tomorrow» yeah thats right I had to go out of my way again because it would be too much trouble for her extra chromosome to actually find a way to help a customer … so i called amazon and tore them a new one, and sent an email to UPS concerning this canine …
if you order from amazon make sure there are no restrictions and if a problem happens and you are directed to pick up at this location, then don’t waste your time, the package wont be here

If I could give zero or negative stars, I would. I would also write more if I could, but this place has stolen enough of my time and energy. Avoid going here if you can. The neighborhood is not good and your package won’t be there anyway… even if you’re told otherwise.

I recently ordered an item from Amazon, and it was supposed to be shipped by UPS (2 day delivery). I receive an email from Amazon saying my order had shipped. So two days later I check the tracking information on the UPS website and see:
–Shipment has left seller facility and is in transit
.
.
.
–Shipment arrived in Houston
–Shipment received by carrier
–Out for delivery
–Delivery attempted, address does not exist
Ok, so they must have the wrong address. I gave UPS a call and told them my address, and surprise, it was the same address that they already had. So they told me that it will be redelivered the next day, with an additional note saying the address is indeed, correct. I knew that wasn’t going to work, so I just asked if I could pick the package up.
I got transfered to another person, and they confirmed that I could pick the package up at the UPS Customer Center. The tracking information was also updated:
–Customer will pick up package at Customer Center.
–Package is now available for customer pick up.
So, after work I drove to the Customer Center. There was only one employee working out front, so even though there were only a few people in front of me, I still had a substantial wait. When the wait was over, I told the employee that I was there to pick up a package. I had to give my ID and tracking number. The tracking number is looked up on their computer and I’m told «Your package is not here, it’s being delivered.» I tell the worker that I called UPS and confirmed that I could pick the package up. I even showed them the tracking information from the UPS website on my iPhone. My argument didn’t work because I was eventually just told, «I can’t help you.» I wasn’t accomplishing anything arguing, so I left.
I call the Customer Center back from my car, and I’m told that it will take at least an hour for someone to call me back and respond to my complaint. After I made it back home, someone called me from the Customer Center and told me that my package was ready to be picked up. I tried to explain to them that I just went to the Customer Center to pick up my package and was told it wasn’t there. At this point I didn’t care anymore so I told them to try to deliver it again in the morning.
I checked the tracking information the next afternoon, and it now said, «Package lost.» It seemed pointless trying to work with the Customer Center, so I called Amazon and they sent me a replacement order the next morning. (with a different courier) I’ve never had a problem with UPS before, but this Customer «Service» Center does a horrible job with service.