Universal Lube & Oil – Auto Repair LLC

The service is very friendly because they greet customer and take care of car. They do a great job and their price is fair for oil change $ 30. Ask for penzoil. Wait time is also ok. They do try to upsell customer but i don’t buy into it.

Went for an allignment on my dodge truck. The truck pulled to the right. When I left it was worse. I went somewhere else and had it done correctly. They had a promotion to spin the wheel and receive a discount on next service. I got lucky and landed on 40 bucks off next service. I went to redeem it today and they said I waited too long to use it. He called the manager and he ssid that an allignment is not considered service. Then they asked if I still want the service. I dont think so. I will cut my losses and find a new mechanic. How can I trust you with my car after you scamed me with a phony promo and did lousy service. Not trustworthy.

For the most part, I’ve had very good experiences. They seem very honest and usually give the lowest estimates. I only had one negative experience being that I drive a Mini Cooper and took it to them due to my brake wear light coming on. The usual gentlemen that I’ve always dealt with wasn’t there when I was picking it up (he’s great, btw) but was the one that helped diagnose that it was due to my back brakes. However, the mechanic that worked on it was but wasn’t the one that gave the horrible advice. The advice being that since they couldn’t figure out why my brake wear light wouldn’t turn off that it was «likely due to the front brakes also being bad» therefore he advised me to then bring it back and they will take a look at them. Even I knew that was a bunch of bull… therefore I asked if they were already checked and he said… no. After I asked how they came to the conclusion that the problem was with the back brakes without checking the front ones as well, he then stated that he didn’t know because… he wasn’t there when they were checked. I asked him what the standard procedure is when someone comes it with the same issue… he concluded that they simply ‘eyeball’ the brakes to determine which are bad. smdh… He then smiled nicely before readivising me with the same bull. I asked if the light simply needed to be reset and he said… no. Needless to say, once I got home and Googled ‘how to reset the brake wear light’ on my Cooper I walked back outside and reset it myself. :(