United States Government

Do you actually think I have all day to listen to recorded stuff — I NEED TO TALK TO SOMEONE !!! did not call to hear about passport renewal or anything else. I called to get an answer to a question from a human being. Can you please pick up.

The worse customer service EVER!!! Giving government employees a VERY BAD REPUTATION

This is absolutely the worst post office in the entire US postal system. The employees are constantly bickering back-​and-​forth while waiting on customers. And by the way when you’re in this post office you are not a customer, you are treated as one of their subordinates. Absolutely a horrible place to go. I have yet to encounter a professional inside this place.

If you are like me and want to file a formal complaint, here is what I found:
The Consumer Affairs office that serves 77 062 can be contacted at:
CONSUMER AFFAIRS
UNITED STATES POSTAL SERVICE
4600 ALDINE BENDER RD RM 700
NORTH HOUSTON TX 77 315‑9923
Phone: 1−800-ASK-USPS
Fax: 713−226−3701
As many have said there is pretty much always a long, slow moving line. I’ve never been there and seen more than 1 clerk helping people despite the fact they have like 4 registers.
But the ABSOLUTE WORST thing about this place is when you have to wait at «THE BLUE DOOR». I call it the blue door of death. This is where they make you wait if you get one of those little colored slips telling you that you have to come to the post office to get your mail/​package. It’s also for picking up mail holds and other stuff.
I probably have to come here once a week to pick up mail. EVERY TIME I come there is a line of very angry frustrated people waiting at the blue door of death. EVERY STINKING TIME!!!
We all get into the same discussions each time… typically going something like
«This is the absolute worst post office in the country»
or
«How long have you been waiting for service? Oh really? 20−30−40 minutes? Oh my God!»
and
«Did you already ring the bell? How long ago? Well I’m going to ring it again!»
I love this one, when a newbie experiences the blue door of death for the first time.
«Oh yeah, this is typical for this place. I’ve never been here and waited less than 20 minutes for them to answer the door.»
«REALLY!!! This is normal? You have got to be kidding me!!! Ring the bell again!!»
Oh yeah, and if you try to go get in line for the regular service counter the clerk will just yell at you loudly — after you have not only waited at the blue door of death forever AND in the long slow line for the regular counter — «YOU HAVE TO WAIT AT THE BLUE DOOR FOR THAT SERVICE!!!»
And they are serious. They. Will. Not. Help. You. Period. No exceptions. I’ve even been once when there was only one person in the regular line (SHOCKING) and after I waited and waited and waited at the blue door, I finally walked over to the regular counter — still no one else there — and the lady told me I had to wait at the blue door. Seriously!!!
Just a few days ago when I was there, there were a couple of people ahead of me who’d been waiting at least 20 minutes. One guy told me the last time he came he waited 30 minutes and after no service he leaned on the doorbell and held it down until someone in the back shouted «QUIT RINGING THE BELL!!!» to which he shouted back «THEN ANSWER THE DA** DOOR!!!»
And on that same trip, the group of us waiting decided to ring the bell every minute on the minute. One newbie got exasperated and went to get in the regular service line, to which all us veterans told her «you are just wasting your time, they will tell you to come wait at the blue door». But she thought she could get them to help her. Rookie! Once she got to the counter, as predicted, the postal worker loudly told her «If you have pick-​up slips you have to wait at the blue door!!»
To which the group of us waiting yelled back —
«We HAVE been waiting and NO ONE IS ANSWERING THE DOOR!!!»
She ignored us. The other customers in the regular line laughed and we all started commenting loudly back and forth that this is the worst post office ever. I know the workers could hear us.
I hope that gives you all a taste of how truly bad this place is. I chuckle every time I go because the sign on the blue door says «Quick service door», and customers keep scratching through the word quick and writing «slow» or adding a «not» before the word quick. They have to erase it or redo the sign periodically. Ha!
I have lived in many many different areas of Houston in the last 30 years and never received so darn many of those pick up slips as I do at my current address. I have lived here now for 3 years. I get a slip just about once a week. I understand if it’s something certified and I am not home to sign, but I hardly ever get certified mail so why I keep having to go pick up my stuff baffles me.
Also… my zip code is 77 058; Nassau Bay. We have our own post office about a block from my house! I can’t for the life of me understand why I have to go to this horrible post office for pick-​ups. I would never set foot in here if I had a a choice. I’m not the only one with this issue; on my weekly trips there I often run into other residents of Nassau Bay with the same complaint — why do we have to come here when we have our own post office?
Other issue with this location — they have NOTHING in the lobby as far as mail supplies go. Just bare empty walls and shelves. No tape, boxes, nothing. If you are lucky there may be a few of the free flat rate boxes or envelopes but even that is rare.
I hope more people will complain. I plan to raise heck.

Unilocal needs to start adding negative numbers. For this post office review, I would give the most negative numbers Unilocal offered. This is the sorriest post office I have probably ever seen. It is inefficient, there are always long lines, there are lines to mail packages always. You can’t even buy simple stamps as the machine takes forever. There are long lines to receive packages and sometimes you never get any help and when you do, no matter how many are in line, they will only serve one person at a time. This is implorable. go elsewhere. Do not give them the job security, because that’s all this inefficiency is.

Worst! Post office! Ever! Oh my god! One person helping customers. As slowly as humanly possible. A boom box on the far side of the lobby, blasting top 40 radio at an ear-​splitting volume. When a customer turned the radio off (yay!) the clerk stopped what she was doing and held up a line of 6 people to go over there and fiddle with her radio to make the ear-​splitting start up again. Avoid.

I never understood why people complained about the US postal service until I moved to an area served by this post office. When I looked at these reviews, it became pretty clear that the people giving this PO positive reviews do not actually live in the area served by this post office. It is VERY WELL KNOWN in this area that this is the worst post office around. Yes, it is true that some of the clerks have worked there for years and are actually quite friendly once you get to the front of the line. The employee gathering from the box outside in the afternoon cheerfully takes your mail from you to add to her bin when you drive up at the last mintue. Our actual mail carrier seems to be great, also. But that is where the positive ends.
This post office regularly has a massive line, and it moves VERY SLOWLY. The Webster PO, on Texas Avenue, tends to have very long lines, but they move MUCH quicker. Why? Sometimes it’s not clear. Sometimes it is: numerous times, there has only been one clerk working over the lunch hour, for example.
Mostly, the problems here appear to be part of the management, and are quite endemic. (I have lived here nearly 15 years, and it has been this way since before we moved here.) I had to pick up a pacakge one time, and someone eventually came and took slips from five people at once, then disappeared for 45 minutes or more. I was stuck there with my toddler, hoping he would not have an accident, because if I left, I no longer had the slip saying the number for the package. I once was there right at closing when a woman was trying to buy postage out of the machine in the lobby. It was malfunctioning, and the employee trying to help her told her to go ahead and get in line, even though they had cut off the line (still long) a couple minutes earlier. But a couple of minutes later, a manager (postmaster?) came by and berated her, telling her the PO was closed. She tried to explain that an employee told her to b/​c the machine wasn’t working, but after he continued to harass her, she eventually left in disgust.
Picking up packages and held mail here has been and continues to be a nightmare. One is told one must go to the blue door, rather than the main line. The door has a sign stating the hours, but REGULARLY, the door (which has a bell) goes unanswered during those hours. Yesterday, my husband attempted to pick up held mail at 7:30. The sign says the «door» opens at 6:00. He rang the bell. Another gentleman was there, and they took turns ringing the bell every minute or so for 20+ minutes. The other man said his mailbox got knocked over and he currently must go to the PO every few days to get his mail — he said this is typical. My husband eventually gave up to go to work. He came back at lunchtime, and spent over an hour waiting to pick up mail, b/​c there was ONE employee working the «blue door» who had to complete dealing with something difficult with a customer in front of him before anyone would help the next person. While one of the worst instances of service at this PO, it is not really unusual.
In short, if you do not really have to go to THIS post office, don’t. If you live here and MUST go to this PO, leave yourself enough time and consider yourself lucky if it takes less time than you thought.

First of all I never write reviews but for this Post Office I will. I want the public to know this is the worst Post Office ever! If you have a package to pick up here good luck! That’s where you roll the dice with this Post Office. They’ve lost my wife’s package with no explanation or apology. Now they’ve lost my package as well and can’t find it and their attitude is they don’t seem to care if they find it or not. This Post Office looses packages left and right! I was in the line waiting the another day to see if they had found my package (again for the 3^rd time) when 5 other people were in line as well and everyone was so highly upset with this Post Office. Everyone in line was talking to each other about how bad the customer service is it’s the worst. You feel like your in a jail at this Post Office and your the inmate. I’ve personally witnessed them back taking to other customers (as if your lost package is not my problem) (or if you’re are not getting mail to your address) (still not my problem is their attitude.) This is the worst Post Office ever! Can I give a negative stars? I feel bad giving them even one.

BE ON THE LOOK OUT or you will never find this place. I was using my GPS to get here and still passed it twice. Standard run down post office though. They are all starting to get pretty worn out looking.

This place is pretty awful. You’re better off driving the extra two miles to the one at Texas and Bay Area.
— No more passports, please remove it from the lists, derp derp
— Terrible lines, no matter what time of day

Best post office, quick and very nice.
It even has a FedEx drop off in the front.

While I have never been here and not had a line, they get you in and out quick. I know many of the ladies have been working there for years.
They do passport applications. They also have the kiosk that is open ²⁴⁄₇ to buy postage and send packages. If you don’t have the packaging supplies you need the have a nice selection that can be purchased during business hours. This includes tape, boxes, envelopes and labels. There is also some wrapping paper and a small selection of greeting cards.

As far as post offices go– it’s one of the good ones. They are fairly quick and the store is at a convenient location.