U-Haul Moving & Storage of Westpark

Poorly design office warehouse space. Everyday it is over 90 degrees in the place. I was there at 6:45 a.m. and the weather outside was cool, inside the office it was already 90-​plus.

Booked a unit and truck online and bought a couple of extra boxes. Truck was ready and waiting for me and unit was ready as well. Maria the new manager was PHENOMENAL. She worked with me in every way imaginable. I wasn’t sure if my stuff would fit in the unit I booked, she offered me another unit across from it at a rate that I’m sure would not be standard protocol. She gave me bottles of free water, even took a photo copy of my ID because my apt complex holds them during move outs until you return their equipment. Maria made my moving process so easy and took so much stress off of my plate, u haul has gained a customer for LIFE. I will never deal with another company again, this place sets a new bar for customer service. Do your self a favor and try them out

So I’ve been trying to be better about what I eat. You know, healthier? Buy some chicken, grill it, make it healthy? Okay Belly, we get it. But what does that have to do with a storage place? Well, since I got myself a brand new propane grill and a brand new EMPTY propane tank, I needed to have the tank filled up. And this particular U-​Haul location offers propane fill up.
As I approached this location, there’s only a small area between the street (Wespark) and the gate. I pulled in, toward the gate and noticed that there was NO parking space available outside (They have four spots: three for everybody and one disabled parking.)
I pulled up toward the gate, step out of my car so I could use the intercom (No, you can’t pull up all the way to the intercom so you can just roll your window down) and press the button. And as soon as I pressed the button, the man who is manning the register (the man that you see in the pictures, yo) yelled through the intercom «Just get in, the office is right here!!!»
Well, I couldn’t just leave my car right there by the gate, can I? So I pressed the button again and said, «there’s no parking space out here.» And again he responded with «just come in! The office is right here!» Confused about the parking situation, I just stood there and he finally came out and pointed for me to park behind another parked car, effectively blocking that person if he/​she were to leave.
Anyway, I parked and opened up my trunk and pulled out my empty propane tank and walked into the office so I could tell them that I needed to fill it up. I stepped into the office and waited maybe about 10 seconds when a woman (not the one in the pictures) told me that I couldn’t bring my propane tank into the office. And as soon as she told me that, the man started yelling at me and told me that if I had wanted to fill up the propane, I should have told him earlier. I tried to explain to him that I never had the chance to say anything to him over the intercom before he started yelling at me to get in. Long story short, he just yelled at me, walked from behind the counter, grabbed the propane tank and walked out toward the golf cart outside. I followed him out, but at the same time, another customer that had been in there was saying that she was going to leave and that I was blocking her car. NO KIDDING! I waited for her to leave while the man yelled at me again, «Are you coming!!!» And I told him that i needed to move my car. So he proceeded to drive toward the fill up station while I moved my car.
I walked toward the back where he’s finished filling up my tank. He put the tank in the golf cart, I hopped on, he drove back to the office and I paid. He also told me that next time (I don’t think there will be a next time for me), I just have to tell him over the intercom that I wanted propane and I can just drive to the back and he’d meet me up. Well, if he had let me speak, I think I would have told him that. But whatever, I just wanted to leave at this point.
I got home and I was going to attach the tank to my grill and noticed that there’s a sticker on the tank that tells me that my tank would need to be «purged» before it’s filled up. Also, the sticker states that after the tank has been purged, the person who performed the purging was supposed to remove the sticker. Well, since the sticker is still there, it’s obvious that he didn’t even bother to purge my tank before filling it up. I’m not going to explain why purging the tank is important, but if you do a quick Google search, you’ll see why.
So that’s my experience at this U-​Haul. It doesn’t look like other people had it better than me. Now it’s your call whether or not you want to come to this location. But I wish you had a much better experience than me. I mean, this is probably the first time that I was yelled at by somebody who’s supposed to provide customer service. And this was before I even said or did anything. NEVER AGAIN.

This location is awful, staffs are not nice and slow. They do not know their work. Not recommend!

This place is horrible and completely unprofessional. I would not recommend this location to anyone.

If you’re going to go to this location make sure you go early. The parking area is the most inconvenient place in the world and the idiots will park in front of you regardless of if they see you waiting in the car or not. It’s not safe for women. I don’t have anything against day laborers; however, there is one too many out there. As soon as you get close they all come running. One guy was so persistent I expected to have words or more with him. This location should be closed.

this location does not honor the uhaul «buy back guarantee» in fact I’ve visited 4 locations across Houston and only one location would even considering buying back my UNUSED supplies. use caution when you buy packing materials from uhaul. the guarantee is only at participating locations. very dissatisfied with uhaul.

Void this location at all cost. The staffs does not know what they are doing, and was misleading and confusing. I ended up with giving up on this location after-​all and went to the U-​haul on S Voss Rd less than a mile away, all my issues were taken care there on Voss location with ease.

I will be honest and say that after getting screwed by Uhaul in the past I was not a happy camper when my boyfriend booked one of their vans for our in-​town move. I was prepared for a big hassle and was pleasantly surprised. We had booked it online and it was a breeze when we got there. One of the friendly owners helped us and we were in the van in no time. The van had very low mileage and must have been pretty new. We realized that we weren’t going to be finished by our 5 pm drop off time so I called them and was granted a no hassle extension until 6 pm. The check out process didn’t take long either. The only not so nice part of the experience is the tiny parking lot (for non-​trucks) and the obnoxious dude who couldn’t wait as we were pulling in to return the van and my car before he started pulling his vehicle out.