The Valencia Spa & Salon

I would like to inform you that Valencia Spa is now Venezia Spa and Hair Studio. Their new phone number is 832 409 5604.
Alma (the owner) says they are under new ownership and wants to let customers know that she will make your experience a great one!
This is the email I got from Voice daily deals, so if you have unresolved issues with them maybe they will still honor your previous deals. I was told they would honor Voice Daily Deals after April 1^st. Good Luck. I have never been there. After having to reschedule over 2 times for a massage bc they were understaffed, and then I didn’t receive any notice that they had closed or changed owners, I asked for a refund. GOOD LUCK.

A very nice massage. Nice enough that I purchased another massage in advance.
Fast forward to today when I call to book. They are closed. The phone is disconnected and the website no longer exists. Classy.
I called my bank and disputed the charge. I’d suggest the same course of action for anyone else who was swindled.

I have been a customer of this salon for 2 years. I visited in late January and «Pre-​paid» and booked 2 massage sessions in advance. Showed up for my appointment… and the place is shut down! NO contact with me whatsoever. The phone # only rings… I have been a customer so they have my cell/​work #, email, and home address. So mad right now…

They closed down and kept the money I had pre-​paid for a facial and massage! What makes it worse is they emailed me two weeks ago telling me they were refunding me for the facial since they were understaffed and confirmed my massage. A week later I called to confirm my massage and emails and phones were no longer working. I never received a refund.

I had purchased a Bloomspot certificate for 3 massages and, after being thrilled with the massage I got from Maggie, was offered the chance to purchase more massages at the same price which would never expire. After debating it for awhile (because it really was one of the best massages I’ve ever had) I decided to purchase one more. I just got an email from Bloomspot that Valencia has gone out of business (even though I was just there and had my next appointment in 3 weeks and, sure enough, the website is down and the phone just rings and rings Good thing I only purchased one additional massage. Anyone know if where Maggie is now?

I had the same exact experience as the reviewer «Monica H». I had a Living Social voucher for a Keratin Treatment. Alma was the stylist. The entire time she was doing my hair she was so rude… lecturing me about how the L’Anza Keratin treatment is normally $ 400, that the product alone normally costs $ 100 per ounce, and that she couldn’t guarantee the results on my hair because I only paid $ 99 through Living Social which meant I could only get 2 ounces of product maximum instead of the 4 ounces typically recommended. She also said that the L’Anza Keratin products are not compatible with any other Keratin shampoos and conditioners. At the end of my appointment she hugged me and told me that she’d discount my future treatments there if I would give her a positive review on Living Social and also recommend her to my friends. There’s no way I will give her a positive review on Living Social, nor will I ever recommend her to my friends.

I purchased a Valencia Spa Keratin Treatment thru Living Social for $ 99. The experience I had at Valencia Spa was a total disappointment. Upon arriving the receptionist did not greet me, nor offer me a beverage. Another woman came out and introduced herself as Alma, and said she would be doing my hair. She took me to a small side room and proceeded to look at my hair. She immediately told me that the Keratin treatment normally costs $ 250, and I was getting a good deal. Then Alma said that because my hair is very porous, there would be an additional $ 35 charge for an extra ounce of the product. I pointed out to her that my shoulder length hair is baby fine, and in fact, not porous at all. I’ve had Keratin treatments before and have never been told my hair was porous, nor was I ever up-​charged for an extra ounce of product. I was surprised, but it didn’t appear that I had a choice, so I told her to proceed.
Alma spent the next 5 minutes opening every drawer, searching every shelf, all the while not saying a word to me. I finally asked her what she was looking for; she said ‘a comb’. Wow, really? She eventually found a comb (sort of). It appeared to be the comb attachment that goes on the end of a hair dryer. I knew this wasn’t the correct tool, but it was all she could find, so she had to use it. Seemed like a strange way to ‘distribute’ the Keratin product on my hair.
While she was applying the product, she again repeated to me that this type of service normally costs $ 250. I had a real sense that Alma was not pleased about the Living Social deal, even though she’s the one who placed it. She covered my hair with a plastic cap and told me to wait 10 minutes. I still hadn’t been offered a drink of any kind, so I asked for water, and finally received a tiny bottle.
While I was waiting Alma wanted me to purchase special shampoo and conditioner from her. These are products made for Keratin treatments (sulfate-​free & paraben-​free). I’ve had Keratin treatments before and already purchased these same special products from another salon, I knew I had plenty at home, so I declined. After ten minutes Alma dried my hair, straightened it and I left (after tipping her generously).
Alma’s instructions were to not wash my hair for 24 hours. I actually waited 48 hrs before washing and I used the shampoo & conditioner made for Keratin treated hair. Imagine my disappointment when I dried my hair and discovered there was no difference, no evidence of having had a Keratin treatment done. My hair was EXACTLY the same as it had been before. Every Keratin treatment I’ve had previous to this had generally lasted 3 – 4 months. I couldn’t believe this was gone after only 48 hrs. A total waste of money.
I called Alma, told her what had happened and asked if she wanted to see my hair. She very rudely said that since I didn’t buy shampoo and conditioner from HER, she wouldn’t do anything about it, she didn’t want to see my hair. Alma said she only offers warranties if you buy her products. What?! She doesn’t guarantee her product will last 3 – 4 days?! I explained that I used the same Keratin products (purchased from another salon) and there’s no way this should have happened after one washing. Alma went into another rant (for the 3^rd time) that this service should have cost $ 250! Apparently she only stands behind her work if you pay full price. If you use Living Social, Groupon or Bloomspot, you’re on your own. I find it shocking and disgusting that she doesn’t stand behind her work, and upcharges for service she does NOT deliver. A complete waste of money. I do not receommend Alma at Valencia Spa.

Like many others here on Unilocal,I bought a Bloomspot deal for a «European facial» at Valencia. Since I’m in no way a facial connoisseur, I didn’t know how this European facial would differ from all the other ones I’ve gotten all around town. Come to find out, it’s just another fancy term for a basic facial (deep cleanse, exfoliate, mask, moisturize, massage) which was fine by me as this was exactly all I was looking for.
The 3 star rating applies to the location of the establishment, the parking availability, and the receptionist. However, my actual aesthetician, Tiffany, was great and deserves a 4 star rating.
As others have mentioned, this is a Montrose store-​front establishment. What I didn’t realize was that it was right next to Zimms!!! It was SO tempting to skip on my appointment and call a bunch of friends to have a martini with me instead. Really and truly, a facial or a drink would’ve served the same purpose of de-​stressing. I was truly tempted to do so except that when I called to re-​schedule, I was told I’d have to pay $ 25 for a cancellation fee that was less than 24 hours notice OR lose my voucher. So I decided to just go ahead with my treatment.
Thanks to Google street view, I noticed there was no defined parking spaces for Valencia. So I called back to ask for directions and specific parking details and the front desk receptionist had somewhat of a vague answer for me. «Oh yeah, umm, you can park around on the streets, or umm, I dont know what the streets are called but umm, there’s also a parking in the back…» Let’s just say that even in the way she answered the calls, there wasn’t really a sense of professionalism. Perhaps training the receptionist with a more succinct answer would help this business out. She also tended to mumble (I spoke to her several times: making my original appointment, confirmation call, directions, etc). I’m not trying to nit pick here and I get that it’s tiring to be cheery all the time but I too worked the phones before (try saying, «thank you for calling Pappa’s Seafood House and Oyster bar on I-​10 at Federal, this is Larae, how may I help you?» a gazillion times in an 8 hour period). You’re the receptionist and you are the FIRST impression the customers coming to the salon. You want to make it a good one.
Apart from the receptionist and the parking scenario (park at the back lot — looks shady, I know, but it’s your only choice), my actual facial was pleasant. Tiffany asked me a few questions to get a feel of what kind of facials I’ve had and my preference. I told her I just wanted a basic maintenance facial which was long overdue. Honestly, I wasn’t expecting a great facial because of some of the things I’ve read online about this spa (plus I know sometimes businesses tend to not treat customers with coupons the same way as their regular paying customers) but to my surprise, it was actually good. The facial started out with some deep cleansing/​make up removal, then moved to exfoliation, a mask or two, then hydration. She also ended with light facial massage and scalp massage. The best part, she was quiet the entire time!!! I’ve had facials before where the skin-nazi’s would talk my ear off or try to sell me products while I’m trying to relax. Tiffany kept the peace and quiet and let me drift into my zen space.
I still have one more coupon to use here and I’d gladly come back and request Tiffany for my next visit. Valencia is good for the basic facial. However, I still favor the organic facials at Bare Necessities on Richmond (and those girls are just too sweet) or if I want a true skin expert (she will analyze your skin in detail), head over to Jaclyn at Skindustry on Bissonnet.

I came to this place with a LivingSocial deal. The Valencia Spa was a very cozy and cute little spa. I love the charm of the place! Alma, the stylist who did my keratin treatment was extremely nice and very knowledgeable! She’s been in the business for 15 years and you can definitely tell she’s experienced. She seems to know her hair techniques, the products she uses, etc. She was very sweet and willing to work with you.
The keratin treatment itself was great! I have really coarse, thick, long hair (not curly at all) and it definitely smoothed my hair and has made it shiny and healthier looking. The biggest thing thing I’ve noticed is that my hair doesn’t «poof» up as much when I let it air dry. I still have somewhat of a frizz without using anything, but it’s not as bad as before!

Very quaint little spa. It’s on the 2^nd floor of an old building, and it has its charm. Very friendly staff, and nice décor.
The services however, I was disappointed in. I used 2 bloomspot vouchers on different occasions, and both services were ‘meh’.
1^st, my biggest pet peeve was my first visit. When I made the appointment, I was not informed about their tricky parking situation. The salon is pretty much a store front, with no parking in front. So when I pulled up to the salon, I had no idea where to park… there is no visible parking in front or around the salon, as it’s in between 2 buildings. I had to circle the block in a rush not to be late, and found a small parking lot behind the building, that is also used for the restaurant next door. Why wouldn’t they mention that before you get there?
Anyhow, I got the european facial with Valette. It lasted maybe 20 – 25 minutes, and she pretty much wiped my face with about 3 diff products. She talked the whole time, and went on and on about how getting an upgraded facial would be so much better. Was the one I got a crappy one?
Then I got a voucher for a 60 minute massage. When I called to make the appt, they said because I was 3 months pregnant (no belly fyi) I had to get a prenatal massage, which was $ 30 more, in addition to my voucher. So I had no choice but to pay more, and not lose my voucher.
The massage itself with Maggie was great, however the table was not. I’m guessing they don’t do many prenatal massages. The foam cushion thing I had to lay on didn’t really fit well with the table, and I was really uncomfortable. Also, because it’s an old building, the floors are wood and everything creaks. Every step, movement, outdoor sound, sounds like it’s right next to your ear.
I really did like this place, I guess I just had bad experiences. I probably won’t be back.

Felt very personal and relaxing.
This place is hidden and right next to Max & Julie’s. My boyfriend and I got a daily deal and decided to try a massage and facial with Microdermabrasion. This is by appointment only so make sure to book an appointment before arrival. The ambience, décor and aroma was very calming and soothing. I felt so great when I walked in the door.
I received a deep tissue massage first. I’m a deep tissue connoisseur and I would say although I felt the masseuse concentrated in the areas I requested, I felt like the pressure wasn’t firm on all the other areas. Overall, the massage still allowed me to relax and they did the job by taking most of my kinks out.
I then received my facial. «V» is the pro on hand. She calls herself a skin nerd and she is right. She knows everything about products and she knew exactly what my skin needed. We did use the microderm tools and was really impressed with the results at first. They don’t do any traditional extractions (because the microderm is suppose to do the job). When I got home, I ended up extracting my nose to get rid of some more blackheads that were missed because the microderm didn’t complete the job, although I did enjoy it. I really like V and think she is an expert in her field bc she is so passionate about it and I felt like she could answer any question I threw at her.
Will I come back? I just might. I definitely think the service and staff are extremely friendly and made me feel like my boyfriend and I had a private spa to ourselves.