The Universe Dental Center

Forgot to update! Dr. Xue did a solid job and for a reasonable price. If I needed any more root canals, I would only see him.
This review is also for Dr. Cho. This is directed toward people like my mother who is afraid of change and wary of new doctors.
Dr. Cho is great too! He is very nice and takes the time to explain to you what he’s doing. I can see how people who are nervous could benefit from that. He does take a little longer because he is more meticulous, but that’s not a bad thing. He did a full crown for one of my older fillings — no complaints!
Really great that more of the staff speaks English. I used to have a really hard time making an appointment.

I’ve been going to Dr. Steven now for 12 years. He never hesitates to take me in with or without an appt, I’m always happy with my services. I can do without the rude receptionist and front desk personnel. True enough, he employs a lot of Chinese girls, but they lack the customer service training. They’re not going to deter me from coming, but it’s frustrating some time not getting customer service you expect.

DON’T go to Dr. Steven Xue for fillings!!! This is my conclusion after my only experience with him, and NO MORE.
It’s actually my 2^nd visit to his office for a routine teeth cleanup. As what one previous review said, Dr. Xue is a businessman. My first visit was the same to do the routine cleanup, and at the end he figured out several dental work needed to be done including some fillings and a major procedure to remove my wisdom teeth which was grown underneath horizontally. Luckily I didn’t do any repair work or procedure during the first visit because Dr. Xue told me he needed approval from the insurance company first. And I didn’t go back there after the office called because I don’t like him pushing for some additional unnecessary work.
However, I should say the lady did a very good job of teeth cleaning. So this time after they called me again to schedule my routine cleaning, I accepted and went. However, after the cleaning and the X-​ray, Dr. Xue told me I needed a filling at the left bottom side immediately. So I asked if he could do it right now without rescheduling another appointment. He agreed this time. Here is the nightmare started. He did several fillings instead of just one he pointed out to me. And mostly important, I kept feeling pain after his filling job since the same night. I didn’t feel any problem before the cleanup, but then after this visit, I couldn’t even bite or eat on the left side of my mouth because of pain and sensitive to the cold/​hot even to the tooth paste whenever I brush my teeth on the left side of my mouth, both top and bottom. And it just kept getting worse.
I was thinking to go back and ask him to re-​do the work, but I am afraid he will make it worse. So today I went to another dentist I have been seeing in the past years. The only reason I switched dentist is because of schedule. The old same dentist I always have been seeing, the wait time is too long, more than a month for a routine cleanup. But Dr. Xue is available for appointment within a week. This makes a huge mistake!!!
My old same dentist checked for me and told me he could try to fix most of them for me, but he found I had a very small decayed hole before on the left bottom side, but Dr. Xue made it so big and hurt my nerve, which caused some infection. It might take several days to heal. If not recovered, I have to get root canal on this particular one. Not to mention other poor job he did on my top side teeth. What a poor skill by Dr. Xue!!! And insurance might not cover this 2^nd time repair work. So far I don’t know how much I will have to pay if the insurance doesn’t cover.
My advice: be careful when you switch dentist or doctor and be careful before agreeing to any major work. Only simple teeth cleaning is okay, but no more repair work by Dr. Xue.

I thought I needed 2 implants after going to Castle Dental on Kirby drive and after seeing the outrageous price I talked too my wife who is Chinese and we made some phone calls in China town and found that the same services were much cheaper
I finally decides with Dr. Steven Zhi-​Gang Xue. He is a graduate from the USC dental school with honors and is also the ambassador and Vice President of ICOI of China.
After the initial exam I was surprised on his evaluation that my teeth had a good chance of being saved.
The next visit he did incredible surgery and I got all of the dental crowns etc (which are German not Korean) at a much better price than anywhere I could find in the Houston area. His staff and assistants are just as good. They are a great team working together.
His english is very good and he really is excellant at what he does and he does surgery, and most other dental needs.
If you dont mind driving to China town and having a chinese staff work on you then it is definitley worth the trip. I wiill keep him as my dentist now.

Dr. Xue is a business man. He packs his schedule with as many people as possible and whenever my dad and I have went to him, he always tries to push something you don’t need at the end of your visit.
My story: I went in for a simple cleaning, and he started giving me a hundred reasons why I need my wisdom teeth pulled out. I kindly told him no, but he bragged that it would only take him 20 minutes and that he would place this bone-​like material into the cavity where my wisdom teeth were so that my teeth wouldnt shift. He told me that material was state of the art and would let my teeth heal much better. I agreed, and after the procedure was finished, I asked him if he placed the bone-​like material in my mouth and he said «Oh, I didn’t have any, but it’s okay you don’t need it».
This as you can imagine made me very upset because I agreed to this procedure because he talked up his methods and how great hismaterials were. This is a horrible example of bait ‘n switch on something as important like your teeth.
He may offer to do a procedure on you for cheaper than some other dentists, but remember that you get what you pay for.

I went in for a panoramic dental x ray because my wisdom teeth were coming out. Procedure was very quick. I got in filled in the forms then was led into the back. The nightmare began after my procedure.
I asked for a copy of my xray and they said they’d print it out for me. Took the receptionist half and hour to attempt to print. Then took another half hour to get the file onto my flash drive. After that whole debacle I pay for my x ray. Only $ 50 for a panoramic! Pretty good price compared to other places which make you get an exam regardless (for ~$ 50+) and then charge another $ 60-​$ 90 for the xray. Price was the only reason I even gave 2 stars. Asked for a receipt since I had paid in cash. 10 more minutes to get $ 10 in change, another 20 minutes sitting around waiting for incompetent receptionist from before to print receipt. She couldn’t figure out the printer, I asked for hand written receipt, she couldn’t find the receipt book and asked me to come back some other day.
At this rate I might as well just take a screwdriver and pliers and yank my own teeth out for the huge waste of my life sitting there and waiting for the world’s worse receptionist to do her job.

Well, if anyone of you need dental implant work done, DON’T GO TO Dr. Steven Xue. He made broken promises to my mom: He said he will give her the money back if the implant didn’t work out. Guess what, he didn’t give her the money back. The implant failed, and Dr. Xue had to remove her tooth!!! My mom paid $ 1000 for NOTHING!!!

Looking for great dentists with kindness and quality work? I think Dr. Xue in Universe dental center provides them. My wife has been bothered by wisdom teeth problems for few months, but she’s very nervous to go to ANY dentist here because she thinks no dentists are better than her mother is. Obviously after she visited here and became an extremely satisfied customer.
Universe dental center definitely wowed us by its reasonable pricing, quality care, and friendly atmosphere. For anybody who got tired of outrageous quotes and horror stories about dentist clinics in Houston, visit Dr. Xue.