The Carroll Clinic

My doctor in Dallas referred me to the Carroll Clinic for Primary Care. I have been a patient for three months now and have no complaints. I have enjoyed the level of service and attention that is provided to me during each visit. I am currently a patient of Donald Harvey, PA; he is attentive and always willing to listen. He answers questions succinctly and does not get overly technical. I will update if things change.

$TAY AWAY
james carroll’s default recommendation for EVERY ailment /​complaint /​PROVABLE MEDICAL CONDITION = «you need to see a psychiatrist».
Without exam or ANYTHING like exam:
Anxious about neuropathies:“you need to see a psychiatrist”.
Concerned about not being able to locate medical treatment: «you need to see a psychiatrist».
Uncertain about the future medical treatment because your PROVABLE medical condition is complex: «you need to see a psychiatrist».
Having trouble sleeping from neuropathies: «you need to see a psychiatrist».
He is shown X-​rays & MRIs @ something VERY wrong with you & NO ONE including himself will treat: «you need to see a psychiatrist».
Seeking a genuine interest in your well being: «you need to see a psychiatrist».
CLEARLY an UGLY case of «rich patient good, poor patient bad» conduct.
I have Medicare A&B and this is apparently insufficient for «dr» carroll — I was NOT A «new medicare patient»… he was «doing me this favor» AFTER a one hundred dollar payment to his office [all offers of payment plan refused AFTER i waited seven days to hear back re: same. i am ssd certified disabled… poor.]
He refused WITHOUT REASON to «allow any future appointments».
combined with a MALICIOUS attitude about money /​hateful front desk staff /​cold, callous, rude & perfunctory nurse staff /​lonnng waits wayyy past appointment times /​«oh don’t worry» re: co-​pays and HUNDREDS of dollars appearing as «owed to office», etc, etc, etc. etc.
yes Yes YES it’s a «friendly clinic» for gay men — RICH GAY MEN! — if you are not wealthy… Stay Away.
interestingly, NONE of the «i love this place» reviews mention ANYTHING like type of insurance /​how much showed up later as «you WILL be billed this amount»
BIG BAGS OF MONEY? go right on over.
NOT RICH? go away.

I’m a disabled veteran and an Air Force retiree. I’ve been trying to get into this clinic because my Husband switched a few months ago. But found out today (after multiple calls and call backs) that they want NOTHING to do with the military Humana Tricare insurance coverage. So much for supporting your troops! I don’t think I’ve ever had a medical establishment tell me they didn’t accept the military coverage. Who does this in 2015? Sad, very sad. The attitude at the front desk was pretty undesirable as well so I suppose after my experience coupled with the other reviews I’ve read here, I’ll just stick to the place I’m going now! Was only really switching because my Husband switched.

Moved to Houston recently after seeing great doctors for many years in Wash. D.C. and SF. From the beginning the front desk staff was indifferent at best and rude at worst in securing a first appointment.
Their required forms force you to leave a credit card on file so that they can unilaterally charge you for any case of alleged unpaid fees. This, after they confirm you have insurance (which i do — very good insurance) — and after you sign 2 or 3 other forms telling them they can sue you for nonpayment and collect any attorney fees in doing so.
I had a privacy /​personal data concern with leaving a credit card on file and asked if I could discuss it with the doctor before filling out the form.
After waiting 50 minutes beyond my appointment time, I was brusquely informed that I wouldn’t be seeing anyone if I didn’t fill out the forms — including the credit form and the form that basically waives HIPAA protections (see Jeffrey P’s review).
I gladly left the rude receptionist and the waiting room filled with people who were not being seen at their appointment times.
Recently found a great doctor in Houston — think twice before going to this unprofessional Clinic — very clear it cares much more about $$ than patient care.

Dr. Carroll and Mara are two of the best medical professionals I’ve ever had the pleasure of meeting. Both have great bedside manner and you always feel they truly care. Dr. Carroll even had me meet him at the office on a Sunday once instead of just referring me to the emergency room or urgent care. That was above and beyond and meant so much to me being already quite concerned. Dr. Carroll has a way of communicating even the things we are doing to ourselves in a way that you know and don’t feel belittled. He is very knowledgable and has been able to help with the things that come up more frequently as we reach the 40+ era of life. I have referred many people to Dr. Carroll and those that have gone are very happy and thankful for the referral.

Dr Carroll is one of the best doctors i have ever had and the staff is TOP notch. I could not be in better hands and i am thankful for Dr Carrroll

I was going to doctor Carroll for over a year for visits and check ups. Before every appointment I was called a day before to confirm my appointments, until recently… I got an email saying that I had an appointment but the email didn’t say when it was. It told me to log into the portal to see when it was. The portal may seem like a great idea to some, but for me it’s just another username and password that I have to remember. I disregarded the email because I usually receive a phone call to confirm my doctors appointments (that’s how it is at any doctors office except this one). A few weeks go by and I call doctor Carroll’s office to see when my appointment is. Dee (the receptionist) told me that my appointment was weeks ago and that I had missed it and had a 50 dollar no show fee. I told her that every appointment before the one I had missed I had always been called to confirm and this was the only appointment which they didn’t call to confirm. She said that I could talk with the doctor about it. When I left my appointment today I signed a new paper stating that the new fee for no show appointments will now be 100 dollars after the doctor telling me that he wouldn’t waive the no show fee for my missed appointment the other week. Talk about milking me of my income! I then asked for all my medical records to be printed out for me to keep which is a 25 dollar fee on that. I’m done with this place and this doctor. I wait too long in that cold fucking office to be seen by a doctor who sees me for 5 minutes

I gave them 5 stars because Dr. Carroll is one of the best physicians ever. I have been a patient almost 3 years and watched the practice grow and Dr. Carroll still spends plenty of time with each patient and is very through. He provides excellent service and I have recommended him to friends.
One of the best features is their online portal where you can view your appointments, interact and message the staff with requests and view labs and other historical data on your profile.
The only negative feedback I have is on the receptionist. He can be rude and lack good customer service skills and seems kinda lazy. He has a nice/​nasty attitude which can be a turn off, but it could be that he is just a bit immature.