Teletron

DO. NOT. BUY. ANYTHING. FROM. HERE.
I came here in back in May (late review, I know, but every time I think about this place is makes me so livid that I HAVE to Unilocal it) with my parents to buy a rice cooker. The guy who helped us out was very friendly and helpful. I think his name was Nam? He was the young one. Anyways, he helped us pick out a rice cooker and told us that if we find the exact same one, but it’s cheaper, then they will price match it. When we checked out, some other guy told us the same thing, that they will price match it if we bring proof, such as a picture.
Afterwards, we went to Hong Kong Market to do some grocery shopping and I found the same rice cooker, and it was cheaper. The one we bought at Teletron was around $ 180, and the one at Hong Kong was around $ 160. So I took pictures of the rice cooker from all angles, getting sign on the shelf that stated the price of the rice cooker, but I didn’t get the serial number of the box. We could have just bought the rice cooker from Hong Kong and returned the Teletron one, but since they told us they would price match, my dad wanted to be a loyal customer and buy from them so we went back to Teletron. We showed the guy at the cash register our pictures, but he said it wasn’t valid. He said he needed the serial number because we could have placed the box above a different sign and said that that was the price.
Ok, that’s understandable. So we went BACK to Hong Kong, and we took a picture of the serial number on the box. We also found the price written on the box. It was about $ 150, so we were like «oh yay, it’s even cheaper.» So we went BACK to Teletron, and showed them the pictures, and they STILL said it was invalid. They said they needed a price tag with the serial number of the product or some shit. I guess a barcode or something? IDK
ALL THEY TOLD US was that they would price match if we found a cheaper one and we needed a picture as proof. WE DID THAT. We took pictures of the whole fucking box, at all fucking angles, got the price for the box that was on the shelf, got the other price of the box that was written on the box, and they still wouldn’t price match. My dad was arguing with one sales associate, then he got the manager and he was arguing with him. He said «we have warranty on the rice cooker, does Hong Kong have warranty? Our price is higher because we have warranty.» Oh, so now we suddenly got warranty? We were never told that when we bought it. My dad argued back saying that they told us that they’d simply match the price, nothing about warranty was ever mentioned.
Then the manager whips out the paper stating the rules of returns/​exchanges/​price match/​etc. OKAYYY so he shows us this now AFTER we try to price match. They didn’t even bothered to show us when we bought the damn rice cooker. The manager then tries to explain to my dad why they can’t price match. My dad got so pissed he didn’t want to hear it anymore so he just returned it.
So to sum it all up, just don’t buy anything from here. If you try to price match, they’ll do everything they can so you won’t. They’ll tell you as little information as they can about their return/​exchange/​price match policy. They will call you liars.
My dad wanted to give them business, which is why we went back to price match instead of returning it. Well, it’s safe to say that we’re NEVER going back there. It’s just full of shady people who will do everything to take and keep your money.

I pretty much had the same issues as Ken. Salesperson lied to my dad and when we tried to return an item, they gave us problems. It’s a business where they will say anything to sell you a product but once it’s out of the door it’s your problem if it’s defective.

I have never make a review or comment for any place I came. But only yesterday, I was so happy when I got the Inada massage chair. I knew it’s so expensive but very helpful for my body’s pain everyday after work. And I appreciated Nam Nguyen who is sale man this store. He’s very knowledgeable about this product. I’ll come back when I need something in here. Thank you for your help again.

I go visit my uncle at houson and go to shop with my family at this store, they sale many stuff with cheap priice and the sale man name NAM NGUYEN, he is very friendly and helpful he help my uncle alot on pick the right stuff for my uncle house and good price… Im really love this place and their services…

I’m from Cali, I just moved here with my family. Then I was looking for furniture, appliances for new house. I was satisfied with the mattress, tv, refrigerator, karaōke system… with the best sale man ever that is Nam Nguyen (Nathan). He so knowledge to give me the good choice. Thank you so much Nam for your help. And I’ll refer my friend if they need.

All I could say is this retail store has all from high-​end furniture made in Italy, tv, appliances and small appliance with competitive prices. I had bought all my household needs here. Walked in this store, I met a salesman that is very knowledgeable and most of all he is very friendly. I usually don’t like a salesman come up to me and try to sell me something but this guy is so knowledgeable and friendly I felt like he is a friend in my family and of course because of that I spend over $ 10,000 (tv, fridge, magiflex mattress and some small appliance) here for my new home that I just purchase. The salesman name is Nam Nguyen, he told me that he’s new at this location and that he work at the teletron branch in California and this is his first week here in houston branch. I’ve read the review above and in my opinion they just hating cause things are not going their way or other local store that has the same revenue in item whose try to bad mouth this store so that they would get more business. Before I enter Teletron, I went to other near-​by store that sell the same but because the salesman there bad mouth about Teletron that’s how I know this place. I would not buy from store that spent their time gossip about their competitive instead of putting their introducing item that I need. Bottom line is if you go here make sure you ask for salesman name Nam Nguyen. I’m sure he would take good care of you but you don’t have to take my words for it just look for him and you know what I mean.

BLACKLISTED. I didn’t blacklist Teletron, they blacklisted me. Teletron is the only business that will ask you not to come back as a customer! If you are fortunate enough to read my review, take an extra minute or two to check out reviews already posted AS WELL AS the filtered reviews. You’ll be glad you did.
My sister-​in-​law, who lives far north in Atascocita, asked that I find out about a Teletron antenna that could capture local Asian channels that all her friends were able to get in the Southwest area. I figured since it is located next to my favorite restaurants, might as well drop by. So here we go:
Upon arrival of location, it reminded me of a Fry’s electronics wannabe, only more ghetto & low budget.
In the parking lot, I noticed 3 City of Houston police cars (one of them unmarked) & at least four policeman guarding the entrance as I walk in. I approached a salesman to inquire about an entertainment system & this infamous antenna they were selling. His lack of knowledge of the product & condescending tone bothered me as he explained details about the antenna. I passed on the $ 5,000 entertainment system & proceeded to ask about the antenna. He confirmed that if I bought this, it would allow reception for local Vietnamese stations. For $ 25, not a bad deal I suppose as I inquired about their return policy. I SPECIFICALLY asked him that if I could not get these Asian stations he talks about, particularly because of our location far up north in Atascocita, am I able to return this for a refund. He said, «Yes, we accept returns if that is the case.» As I go and pay for the item, I asked the checkout girl the same question and she gave me the same answer. I go home that night and spend about an hour with no success getting the Asian channels. I look for my receipt & noted…
The receipt was folded and tucked into an envelope? I opened up the envelope & read the return policy to make sure I bring it back within the usual 14 days that a typical electronics store would have. Instead, I find that it states there is NO REFUNDS and NO RETURNS/​EXCHANGES unless it is defective & if defective, you can only get an identical product:
«Defective products may be exchanged for identical products only if returned to the store within 14 days of purchase date. Manufacturer’s warranty applies after this 14 days period.
Any product may be returned for a full refund if returned within 7 days of purchase and unopened and unused, except for special orders, shavers, karaōke, cameras, camcorders, refrigerators, washers/​dryers, digital camera/​camcorder, computer, massage chair, furniture & seasonal items.»
Read this carefully. After the word «except», ALL of the items listed INCLUDE EVERYTHING they sell. Despite this, I feel that since they told me it’s returnable, I am sure they’ll keep their word.
I return to the store two days later & go straight to the same checkout girl for the return. She pointed me to the customer service desk in the back and said, «He should be able to check it & do the refund.» I head over there & this dude looked at me like I was stupid. Conversation:
Him: We cannot accept returns, why are you returning it?
Me: Your girl over there at the cashier’s desk told me I could when I bought it. In addition, the salesperson right there sitting at the table also told me that too.
Him: Yeah rite, I’ll ask her…
Him: She told me she didn’t tell you any of that. Did you read our return policy? No one here told you that you can return anything. We can’t make money if we allow people to return things they buy.
Me: REALLY!!! I have no reason to lie. I would not have bought it if I 1) knew it didn’t work and 2) your staff told me I could not return it. Since you are basically calling me a liar, get your store manager out here NOW.
Him: Uh, uh… I will ask him. (He disappears to the back for 5 mins.)
Him: Mgr said he is not authorizing the return.
Me: I told you I wanted to see him, please get him out here NOW. I am NOT leaving until I get my money back. Dude hesitates & goes to the back.
Finally, the manager appears & requests to have a private talk in the back.
Me: No, I am not going back there, just give me my refund! Your people called me a LIAR, why do we need to hide back there anyways? People need to know about ur deceptive business practices.
Mgr: Please don’t raise your voice & go w me to the back.
Me: I am not going anywhere, esp if your folks are calling me a liar when truly YOU GUYS R THE LIARS (pointing at him).
Mgr pulls out his walkie talkie and yells, «Police! I need police here now!!» Within less than a minute, a City of Houston cop car pulls up in the front and an officer rushes in and invites me outside. During our talk, the manager sends out a guy «to smoke» & evesdrop on our convo. Cop did nothing 4 me & asked if I read the return policy.
BOTTOM LINE: NO REFUNDS HERE. Would’ve been SOL if I bought that 5k system!

ALL SALES ARE FINAL, NO EXCHANGE, NO RETURN.
They are all liars. They sold us a karaōke machine which cost about $ 1200. They told us it was made in US, and assembled in THAILAND. When we asked about the warranty, they said if there is any problem, they don’t fix it in store, but we can go to Bestbuy to fix it.
As we got home, and open the box, which has no brand name, no warranty card, and a terrible instruction. We google it and find out, this machine is made in CHINA. Its function was extremely confused, and guessed what we can’t use the karaōke option while plug in HDMI cable just as what they said. We bought the machine because we think it is MADE IN US not in CHINA. Teletron people lied about this fact. We bought the machine as the sale person told us there is 2 years WARRANTY by BESTBUY, but when we return it, they said THEY ARE THE ONE who fix it, and there is 1 Year warranty only.
My husband brought the machine to return, and they refused. They gave us a hard time ever, and finally accept the return after calling someone (another store in CA) else and they said the karaōke function doesn’t work with HDMI.
Btw, our mom bought a $ 8000 tempurpedic mattress. But now, after reading the first review, I’m scared. I also did a research and yet their name was not listed as Tempur-​Pedic Elite retailer like they told us they are.
Update: Inaddition, my mom also bought a massage chair from Teletron, and they said if something goes wrong, they will fix it. And there is a problem, my mom call them to fix the chair, but every time she calls, they reschedule the visit. It was 30 days already.
ANOTHER FACT; THEY PUT THEIR INVOICE PAPER WHICH HAS A BACK SIDE STATED THAT; ALL SALES ARE FINAL, NO EXCHANGE, OR RETURN INSIDE AN ENVELOPE ALONG WITH THE RECEIPT, AND HANDED THE ENVELOPE TO US AS WE CHECKED OUT. THEY DID NOT TELL US ALL SALE ARE FINAL BEFORE WE BUY ANYTHING. SO BEWARE OF THEIR HIDDEN POLICY.
I hope Unilocal don’t filter my review, because what I wrote is true.

Everything in the store looks boot-​legged.
Example: The store proudly displays that they are a Tempur-​Pedic Elite Retailer, but you cannot locate them on the Tempur-​Pedic website for authorized retailer. Not just the Bellaire location, but none of the Teletron location across US is listed on the Tempur-​Pedic site. I have emailed Tempur-​Pedic to verify this, but haven’t heard back yet.
I strongly recommend you do your research before buying anything from this store.