Sure Save USA Self Storage

I am being penalized, a lien being put on my unit and they are threatening to sell my belongings only 22 days into the month because their employee did not show up to work on time on February 1 to accept my cash payment for rent for the month of February. February 1 at 9 AM I drove to the facility to make a cash payment on my unit and waited for an hour in front and nobody showed up to the office to unlock the axis gate or that could except my payment before I left town for a month. I called the phone number on the door and spoke to customer service who said they put in a request to have someone open the property and take my cash payment. I was not late attempting to make a cash payment on my unit but the employee did not show up in a timely fashion to accept my payment so that I could leave for a month. Customer service apologized that the employee did not show up to work in a timely fashion to accept my payment and now customer service has been telling me that a manager named Doug would be contacting me and to this day I have not received a phone call from Doug nor email. I have sent several emails to this location asking for a manager’s phone number, preferably a regional or district manager. I have been getting no response.