Super Low Price Auto Glass

I am EXTREMELY DISPLEASED with the customer service at this location…(and I only hope that there’s just ONE!!!) My wife brought her vehicle in to have a windshield repaired, and to our dismay, they did not have one in stock and a windshield had to be made. Now normally a major reputable auto glass repair company that SPECIALIZES in customer service would have given the patron AN OPTION to wait or reschedule a time to when the windshield would be ready in order for a vehicle’s glass to be fixed so that there would be any unecessary waiting time on the patron’s behalf… BUT NOT THIS PLACE!!! My wife was told that there was a «piece» in the back being brought out…(what they didn’t tell her was that the «piece» was in the back of ANOTHER CONTRACTED BUSINESS LOCATION BEING MADE ON ANOTHER SIDE OF TOWN!!) My wife was there for a total of almost 3 AND A HALF HOURS waiting on a piece of glass that was allegedly being made in the back of the location. WHEN IN FACT, THE GLASS WAS NEVER THERE IN THE FIRST PLACE!!! While other vehicles who came to have their vehicle fixed in record timing came and left… My wife was inconvenienced for almost 4 hours by just a simple LACK OF CUSTOMER SERVICE AND WAITING FOR AN UNECESSARY EXTENDED AMOUNT OF TIME WHEN SHE SHOULD HAVE BEEN GIVEN AN OPTION TO EITHER RESCHEDULE AN APPOINTMENT TO HAVE THE TRUCK FIXED, OR RECEIVE A PHONE CALL AS TO WHEN THE GLASS ARRIVED AT THE SHOP…
After calling the business myself to see when this «piece» would arrive, AS WELL AS CALLING THE CONTRACTED LOCATION WHERE THE GLASS WAS ORIGINALLY COMING FROM… they finally had to consult with my wife (after letting her sit there all that time barely informing her what was going on) that the glass was about to arrive… This was during the third hour of waiting that she was consulted by the staff member, mind you.
I would suggest for the «smart consumer» who’s all about good customer service not to fully rely on «word of mouth», but also to do the «homework and research» on any business that has excellent service AS WELL AS good customer service so that your money, time, and resources would not be wasted on such businesses as this one… I hope this helps out. Peace.

Called and got a quote was the cheapest I’d gotten, went in took maybe 45 mins on a Sunday!

After my window was shattered during a burglary my boyfriend found this place. When I arrived they informed me it would take 1.5 hours, but was ther just over 2 hours. The waiting area is small but they have optimized space to pack in as many chairs as possible. This place is pretty busy, people coming and going often.
The window looks great and goes up and down. The guy working the counter is nice, but don’t expect customer service like a chain facility because you are not regularly updated on your vehicle status. That was a little frustrating for me. However the price was real good and the end result I am satisfies with thus far, so would go back if needed, may drop it off next time though.

A friend from work recommended this place and I was thrilled at the prospect that they could fix a small glass panel on the rear passenger side of my car (2009 Highlander) that was broken in an attempted robbery last night. After three hours, they told me the wrong window was in the correctly labeled box. This is after they told me they were almost done. Twenty people have had their windshields replaced during my tenure here. I’ve been here so long I had to shave; I’ve repurposed some chairs, styrofoam cups, and a few dust bunnies to build an internet router. I’ve started training the rats eating the M&Ms that the kids dropped from the quarter machine to dance to the drivel coming from the tv. Work called. I’ve been fired. My car has now been overgrown by vines and other sundry bayou plant life. The rats are happy; I think they’re almost done.

Super Low Price Auto Glass is hands down the cheapest auto glass place in the east. Throughout high school I had a few break ins. Although it was upsetting, taking my car to this place made me feel a whole lot better. They seriously only take 20 minutes and they do a great job.