Sunnova

I wish I can give SHADY SUNNOVA «0» stars… SHADY COMPANY!!! They say production guaranteed but that’s FALSE! If ANYONE is looking for solar… look pass this SHADY COMPANY… do your research on who started this company… A Ponzi scheme artist… Smdh. They don’t respond to customers and don’t pay employees! YOUVE BEEN WARNED PEOPLES!

I choose to go use this company and it has been nothing but a nightmare, after 7 months they finally put the solar panels on, and then found out the panels attract pigeons, over a hundred pigeons now live on my roof, and they are shitting and the shit is sliding down the panels into my backyard, courtyard and pool to the point that I have to clean my grill every time I need to because of the amount of pigeon shit that on it. My kids will not use the pool because they are worried that the poop will go in their month and make them sick. Cannot have friends or family come by. Every two days I have to sweep up my yard and I have a very big yard. For three months now and over 40 calls and many promises made by supervisors, SUNNOVA has not send any over to put the pigeon barrier that is need to stop the pigeons from ruining my roof and my enjoyment of my patio, courtyard, bbq pit or pool. They even had a critter company made two apt to come and do it and then the pet control company had to call and said that SUNNOVA have not okay the charged. And they are now saying they will not pay for it. And to add insult to injury I have to pay them $ 304 a month since July. I will never recommend this company.

Complete disappointment when switching to Solar. Not pleased with customer service and operating and maintenance plan. Had my system installed about a month and a half ago. System was turned on August 4^th. I checked to see production and on the second day system stopped reporting. I called a week later to see what was going on with the system i figured I would be notified in a couple of days if system had an issue. That is what the maintenance plan fee is for. No not the case ironically they said a case was opened just about an hour before I called. Don’t believe that. Here I am 2 weeks after that and still no update. I have to call daily now to see when a field service tech will come and inspect my system to determine what is wrong whether is be the panels or just the reporting. This is not what I would expect after purchasing Solar. 25 years with this type of service is not worth going Solar it seems to me they got their money and now they will get to YOUR problem when they get to it. There is nothing in contract about reasonable repair time. I would ask any solar company since your electric bill is based on your production. I have seen other reviews regarding the service on other websites and I should have taken that into account. Should have done more homework regarding maintenance and monitoring and expectations. Wouldn’t recommend based on my FIRST MONTH experience.