Stewart Cadillac

My experience w. the body shop was less than 3 stars, but since the general manager (Curtis) redeemed himself for the sake of the dealership’s reputation, I’ll give it 3 stars. I bought my Cadilac Escalade from Sewell, but since their shop had a 1 month wait (now I know why… service there is outstanding), I took a gamble and took my car here to get fixed after I was rear ended. The body shop manager was this man with a heavy Bronxe accent who’s been there for 20 something years. Needless to say, he was very set in his old ways and customer service was the last thing on his mind. We left our car there for a minor paint job, which took 4 weeks bc we had to reject the poor workmanship twice. I finally had to complain to the GM, Curtis. Curtis was very helpful, and made our bad experience much better by listening to us and fixing our car back to the way a new car should look again. If the dealership wants to compete with the likes of Sewell Cadillac, they need to improve on their customer service skills. If you have any issues with the body shop, talk to Curtis bc he seems to be the only one who cares. Hopefully, they’ve since made improvements bc it shouldnt be Curtis’s job to save the day. But thank you Curtis, you are outstanding at what you do.

First off, my prayers to the family of Mr. Stewart and of his untimely passing. Perhaps, if he were still with us, my experience would have been much different. I have purchased several luxury vehicles but never owned a Cadillac. I decided that I really wanted to «Buy American» this go around and was interested in driving a brand new SRX. I went in to Stewart Cadillac on a whim, ended up writing a check and purchasing the vehicle same. The close of the deal was amazing. Cortez, our salesman, came over across the street, paid for our meal as we were discussing the SRX vs Lincoln. He really made us feel very welcome and special. Once the car deal was closed all of the «your special» was whoosh… gone. We were not given any instruction on any of the features of the vehicle, not a one. We spent 4 hours on a Sunday ready the manual and programing the car (again we have never owned a Cadillac so we were completely unfamiliar with the product). In fact, we never heard from them or him again. I had to call to see if my plates were in. I inquired about a couple of things, Cortez said «I’ll get back with you». No response. I guess since this was a cash deal, and the deal was closed, it was «on to the next deal». I will not be getting my vehicle serviced there and will not go back. My husband has purchased his last 3 vehicles (in 6 years) from the same salesperson and ready to purchase a new high end vehicle again this month. It won’t be with them and it unfortunately won’t happen at Stewart Cadillac ever again. I understand that the dealership is changing names due to a sale. This was no where near the type of amazing experience you have when dealing with a BMW or Mercedes dealership. They understand the experience is an important one. Won’t be back and can’t recommend them based on my one and ONLY experience with this dealership. I do love the vehicle and will purchase a Cadillac product again in the future.