Spa Nordstrom

I have mixed emotions about my experience. I might have gone with a solid 3 if it wasnt for Cindy’s service.
A friend suggested trying spa Nordstrom for a relaxing pedicure. I set my appointment over the phone with Anne who was very helpful. I came during a time when mall traffic was light. I wasn’t familiar with the parking so I arrived early. The receptionist was checking out another customer when I walked in. I had this expectation that the receptionist would greet me with a hello and let me know she’d be with me in just a moment. That did not happen. My presence/​entrance was not acknowledged; she didn’t even glance my way This was my first time here so my first impression was Luke warm. After she finished with the previous customer, I informed her that I had an appointment. She looked up my name in the system and told me my aesthetician would be with me shortly and I could have a seat. After retrieving paperwork for me to complete she offered me water or hot tea.
Cindy came out on time to take me to get my pedicure started. On the way we passed by a customer that was getting a manicure. I didn’t realized until after I sat in the chair that I would be in the customers line of vision and vise versa. I was hoping that the curtain could be pulled over further so I can drift away but it’s only a partial partician. Once I got settled in and ready to relax I realized how talkative the lady was. I pulled out my headset to attempt to drown her out but to no avail; I couldnt get the WiFi to stream music. She went on and on about nail color and keep asking for validation from her manicurist. With her constant talking, people gawking over her dog (she said it was a service dog but I was somewhat surprised at how open she was to allowing others to call and pet it) and the intermittent store alarm the pedicure started off as anything but relaxing.
Cyndy service was the perfect balance to the hustle and bustle going on. She was very quiet and focused on giving a great pedicure. I appreciated the fact that she attempted to let me relax. Once the lady finished, the area emptied out, and everything was quiet. I could actually hear the meditation music playing above and at that point I was able to find my happy place and let my body relax.
Cyndy did an excellent job. She applied the right pressure to the right places and did a through job of gently cleaning my cuticles. I showed her where I was having issues and she went back and cut my nails down to help alleviate the pain. As she neared the end her and I chatted a bit. I was happy with the final product.
The receptionist seemed a bit more lively when I checked out. I requested a list of services shih she provided as well as informed me of current specials. If there was a way to assure that I could get service alongside a quieter customer I wouldn’t mind returning ever so often but I think if I want a true relaxing experience I may have to go back to the four seasons. This was better than the regular nail spa but not quiet as relaxed as I hoped.

One star only because I like the spray tan technician. Spa Nordstrom’s is mediocre at best case DONT waste your time or money. First of all, dressing rooms are shared with men and women. Weird. The «waiting room» is a useless waste of space.
I’ve been getting spray tans for the last nine months once or twice a month. $ 60 for a spray tan and $ 100!for a scrub and a tan. In summer months I went three times a month. On October 15 I made a simple request to put trash cans in the dressing rooms. That’s right no trash cans. I was putting the disposable panties and shower cap in my purse and disposing elsewhere. WTH? When I made the simple suggestion I was spoken to like a red headed step child. When she made me feel uncomfortable I felt like I had to send an email to the manager. The store and the spa don’t match up. Everyone is super nice and helpful at the store. NOT AT THE SPA. I went back on December 3^rd for another spray tan and still no trash cans still have to put the disposable underwear back into my purse to dispose the elsewhere. The front desk person confronted me regarding my last complaint and I told her she was very rude and she replied with «I was not rude» our dressing rooms are so small we cannot put a trash can. Can you see me roll my eyes? The dressing rooms are plenty big. Whatever. Never. Going. Back. We live in the fourth largest city. I’m sure there’s someone that would take my $ 300 for a spray tan.
So if you like to be spoken to rudely and pay $ 100 for a spray tAn and deal with galleria parking. Then you should go.

A friend and I had deep tissue massages during our trip to Houston.
I have always wanted to check out Nordstrom’s spa services since none of the stores in my area have a spa (just the restaurants). We were able to squeeze in deep tissue a few hours before landing — they seem to take same-​day appointments with ease.
The spa area is kind of dark, but the massage therapists were attentive and we were treated to tea & a foot soak beforehand. It was my first deep tissue massage but my therapist was exceptional. He went back over areas of tension for me (shoulder blades/​neck, feet), and it was a great experience. It was a bit short for the pricing, though. We paid $ 120 for a 60 minute session.
The check in was smooth though the receptionist also doubles as a makeup technician, so there was some confusion settling in. My friend did not have the same experience with her tech at the same massage, so I guess the experience is very dependent on who you get. Overall, I’d give this another go – though maybe I’d think twice about their pricing.

I don’t know why I haven’t written a review sooner. I have been coming to this spa biweekly for the last year. The best manicures and pedicures. I think Cindy is phenomenal.
I have had other services, lash extension, spray tanning, they were all good. What keeps me coming back is Cindy and the nail services.

I had an appointment for a makeup consultation because I really wanted to try the Jane Iredale line, which is only sold in Spa Nordstrom, not at the makeup counters downstairs. The makeup artist never showed up for the appointment. I think the other girls knew that she wasn’t going to show but they waited for 30 minutes to let me know. They then tried to have one of the manicurists do the consultation, but you have to specially trained in this makeup line and she wasn’t.
The worst part was, when they told me that the makeup artist wasn’t coming in today, they didn’t offer to reschedule the appointment, or give me a voucher to use at a later date. They basically were just like, «sorry, bye.» I had to ask for a voucher, but the girl working at the front desk’s response was «well, the consultation would have been free, you would just have to pay for the products.» Um, hello, the voucher is for the hour I wasted getting to the Galleria, finding a parking spot, and then just sitting in the waiting area, not for the dollar value of the service I never received.

I spent the entire day there. Professional, wonderful staff. Very very quiet. I’ll definitely be going back! Would have gotten 5 stars but it is a little pricey. $ 100 for spa mani/​pedi is a bit much.

Service is outstanding! They’re so congenial, accommodating & professional. I didn’t even know it was there until I happened upon them while shopping one day. If you park on the 2^nd level you walk right into Nords & the spa is just on the right. I brought my mom for that reason-​bc she could use her walker & not have to use stairs or escalators or anything. She’s not able to get on the regular table, but theirs convert to a chair. She LOVED it! I called them ahead if time bc of mobility issues-​they were totally gracious & had it all worked out for her. I am SO thankful & glad we went-it’s probably been 15 years since she’s been pampered like that. Way to go Nords! It meant so much more to mom & daughter than «just a massage». We have been back twice & will continue-​THANK YOU!

Hands down my favorite spa in Houston. I mean as if the location wasn’t enough. It is a completely calming/​stress free environment. Pedro gives the best deep tissue massage I’ve had yet. The staff alone is awesome, extremely polite.

The worst massage I have never had, The therapist rolled a cold stone from half way on my back to my neck for 40 mins and the rest circled on my foot. I asked her to actually massage me however she agreed and didn’t do anything else. She spent 1 min per arm that s it. Facial they were pushing products on me the entire time including shoving stuff in my hand and the pedicure they left us for a good deal of the time stuff and she stuck her nails into my nail beds. When I asked her to stop it was hurting she said it was to stop color getting on my skin and continued. The WORST experience I have had in a spa!!!

Great spa — and it all starts with service. The staff here are all extremely friendly and go above and beyond. My wife uses SN for facials and body massage. She is extremely happy with the services provided. I would recommend this place to anyone.

it was OKAY at best… the esthetician was nice but a bit condescending, and made me think my facial habits were very sub par. I wasn’t looking for excellence, but this spa was just lacking in so much. There weren’t even men & women’s changing rooms! it was all one area with curtains drawn! so disappointing.
If I am spending upwards of about $ 200 on a facial, I would like to be treated like ROYALTY! My problem area didnt really go away… it was just inflamed before a big event and as much as I was helped before the big event I was preparing for, the worse she made it. It was such a waste of money and clearly one of the worst facials ive ever had!

I wish I could live in here! I love the smell! i Love the tea they serve here! I loved my massage, even though i cant remember the therapist’s name…
So you change into a robe and sit in the relaxation room… so relaxing!

It’s a MUST when it comes to the nail salon. I always ask for Ha. She’s warm and friendly and is very detailed when it comes to nail care. The nail products are fabulous. I’ve had my brows waxed there as well. Brandy was great!

Was so excited to be experiancing «SPA Nordstrom!» Everyone said it was something you had to do. I Purchased the Spa Sampler Pkg. (Make sure you read the small print on it being a body scrub/​message.} The package included 1hr message/​1hr facial, The experience was great, but I needed more time for my body message. Jaime was very good and I enjoyed her alot. unfortuntely, it just went down hill after that.
I then went for my facial. First off the therapist vibe didnt vibe with mine off the bat. I asked if she did any message in addition to the facial message. She was like no we Esteticians dont do that in Houston only facial message. I told her that wasnt true, and that I have had 3 facials before where I had additional message on arms, hands etc. – Ijust didnt like her tone. I then told her the exfoliant liquid tingled and she said that was normal. when i told her it started really irritating my skin, she said let me just take it off and in my 10 years of doing this has never happend to me. She just wasnt very welcoming or having it be all about me at all. I coudnt wait for her to be done with me.

Today I called Spa Nordstrom to book a full day at the spa… they only thing i requested was to not have aromatherapy in my massage and I also asked that either the facial be taken our or they do the sensitive skin facial. The first young lady that answered the phone was friendly and told me she was sure it wouldn’t be a problem and she put me on hold. Another young lady got on the phone and asked what she could help me with so I went through the entire spill again. I even explained that if it was a problem I could just pay for everything a la carte… that money was no issue… She put me on hold and a gentleman picked up the phone and asked what i needed help with… I then had to explain everything again. He told me that I would have to pay for everything separately. I told him that would be fine and I told him I wanted and ENTIRE day at the spa. He then asked for my number and told me he would get something together and call me back. He called back and i missed his call. He left a voicemail saying that he booked me for next saturday at 1:00pm…(what part of entire day didn’t he understand)…He didn’t really give me any special information on anything… Everyone there just acted like i was from outerspace… I’ll be taking my business to ZaSpa… I’ve heard good things.

Got my eyebrows waxed by Catherine and she is AMAZING! She really took her time on my WAY overdue brows and shaped them to perfection. She then applied serum to calm the redness down and ran that little buzzing laser thing over them to kill any bacteria left and stop my skin from breaking out. The heated beds are amazing and I can’t wait to go back for a facial. Catherine is also really sweet and very easy to talk to. Try her out, you won’t be dissappointed!

This place is just ok. My friends in Scottsdale swear by their Nordstrom Spa, and I didn’t even realize that we had one in our Nordstrom. It’s easy to miss unless you are looking for it. Located on the second floor on the east side of the store, the spa isn’t huge but it is very pretty. Once you walk inside, you forget you are in the mall. The interior is very pretty and the service I received there the two times I have been was good.
I brought my mother-​in-​law to this Spa to get a massage and body wrap. She has very little experience with Spas (she’s from a small town in England). She really enjoyed it, but I think she would have enjoyed the pampering anywhere.
My experience with the pedicure was just so-​so. There is very limited polish colors. Unlike other spas and salons, the polish was limited to one manufacturer (I assume someone Nordstrom has a deal with). They had nothing in the coral shade I wanted, so I decided to go with something unusual. Blue.
My biggest problem with the pedicure was the place you soak your feet. You sit on a high bench seat, and there isn’t a built in tub to soak your feet. That’s fine, but the copper colored bowl they put in front of me to soak my feet in was far too small. Yes, I have big feet, but I know they must occasionally get guys for pedicures too. How can they fit their feet in this circular bowl? It was uncomfortable. I appreciate that they can totally clean the bowl between clients, but they need something more feet shaped.
I like the convenience, but I don’t think I’ll be back unless I’m trying to kill time in the mall. Otherwise, I’d rather drive to a stand alone spa and salon.

Fantastic experience at Spa Nordstrom! I booked an hour long deep tissue massage with Angie. I was greeted promptly by the receptionist, and immediately offered water or tea. About 10 minutes later (I arrived super early) I was brought to the «quiet room.» I was given a locker, robe, and slippers, and then was given a warm foot bath and neck wrap before. Heaven! The massage itself was no frills, but Angie is an expert! She literally fixed my upper back and neck. I was a mess before I saw her, and now I feel so great!
I definitely recommend this spa, especially Angie. She was a true professional, and I cannot recommend her highly enough.

It’s hard to squeeze a spa into a department store and while I think its good I don’t think its great. I really enjoyed their exfoliation treatment that was followed by a yogurt wrap. I felt like my skin was refreshed and vibrant. But I did not like the massage that I was given at all! The facial was harsh and while it might have gotten the job done it was not enjoyable at all. The vegetarian lunch was good but the room you have to eat in is so small that it’s impossible to be separate from others enjoying their relaxation time. If you are staying in the Galaria then it’s a nice spa to go to if you need to burn a few hours. But if you are looking for a spa in Houston I would rather spend my money at the Houstonian just a few blocks away.

If you enjoy being pampered, you will love the treatment at Spa Nordstrom. I was feeling a bit achy today, so I called for a massage appointment and was I in luck as someone had canceled their appointment. As I was being walked down the hallway, the therapist Stacy looked at me and said «I’ve given you a massage before.» Sure enough, she was the therapist I had the last time I had gone to Spa Nordstrom more than 2 years ago.
You start your treatment off with a relaxing foot bath and a heated neck pillow while you are relaxing in a quiet darkened sitting area. I was having a deep tissue massage as my back was bothering me. Stacy applied just the right amount of pressure in the right places. I felt so relaxed and managed to drift off to sleep. When she was finished, she walked me back to the «lounge» sitting area and offered me an Elixir drink and another heated neck pillow.
I definitely won’t let another 2 years go by before going to visit Stacy again.