Southland Hardware

This place might look like it’s a dump that just doesn’t seem to fit into the surrounding neighborhood, but it sure is necessary with the overabundance of homes and businesses in the area as well as the lack of Lowe’s/Home Depot within a 15 minute drive. Southland has had everything I’ve needed (so far) and is close to home for a lot of Inner Loopers. The parking lot needs some TLC, and they close a little prematurely at 6pm during the week. If they only extended it 1 – 2 hours more, this place would be solid gold for me.

Really neat store. Would shop there more often except the most of the people that work there are rude. I can handle paying a little more based on convenience. But the miserable old and rude black lady at the register changed my opinion of Southland Hardware. Keep it! I’ll drive a little further to Home Depot

Be aware of dates on their labels. I bought several cans of expensive polish that lost pressure and would not spray. I have been a regular and good customer for a number of years. When I went in to see how they would handle it I was verbally abused by the son of the owner. I have since contacted the manufacturer who are aware of the problem and replacing the product. I was told there is a 3 year warranty on the product. I have never experienced such rudeness and will not shop there anymore. I suggest you ask the date of any product you buy from them and keep the receipt until the product is finished. Or you could shop elsewhere and probably pay less.

I agree with the previous statements, don’t judge the place by the outside. They definitely favor the regulars, but overall the staff was very friendly and knowledgeable. I had a good experience and found almost everything I needed. The only thing I couldn’t find was a steel cap nut. They had a bronze one and it is fine: no one will see it.

I love hardware stores, which sad to report are an endangered species
this is a good one & with Buffalo Hardware’s passing, my go to place
even before I think I favored this one, which is not as pricey as Bering’s & which has a surprisingly vast stock, though not in Buffalo’s league for kitchenware, but better for gardening
folks there are very helpful & true to its Montrose roots, it does not lack for funk
be careful entering the back parking lot which has some series pot holes

I stopped in here this morning to get a couple of screws. The lady (?) sitting on a stool behind the counter, drinking her Big Gulp, said «Over there» and pointed. The lady, again (?), said «Over there» and pointed. A man said that I looked like I needed some help and pulled out a box of screws and told me to pick from inside there. I selected 2 and headed to the counter to pay. Big Gulp asked me «How much are they» to which I replied «Never mind. I’ll go somewhere where they are happy to help me.
I have worked in retail for over 30 years, so I’m not a person who expects to be waited on hand and foot. But I think this place needs some employees who are happy to be there and glad to be of some help. I tried to shop a small local business, but I’ll go to one of the big guys from now on.
It won’t let me give it 0 stars. Maybe there’s a couple of good employees I didn’t encounter. Oh yeah, maybe they were helping someone

Southland hardware is a good old fashion hardware store. As soon as you walk through the doors you feel like you have just stepped out of the Tardis into another world. Very cool. While they have the look and feel of old world charm they will more then likely have what it is you are looking for, as well as the knowledge and experience to help answer all of your hardware related questions. Peace Unilocalers!

Horrible customer service! I attempted to take a $ 15.79 smoke alarm back that did not fit in my house. Did not have the receipt, but it was clearly from the store as it had their sales tag on it. Just wanted to exchange it for an alarm that would fit. First was told by the surely clerk at the counter that even though it had their sales tag on it, perhaps I somehow found this package in the trash, inferring that perhaps I had gone to the trouble of inserting a «phony» $ 15.79 smoke alarm into «their package.» Then, she took it to the back when a conference of three more employees/​managers «huddled» and relayed to me they could not exchange it since the package had been opened and there was nothing wrong with the alarm. I agreed and said yes, there is nothing wrong with the alarm, but it just does not work for my purposes and I’d like to exchange. Was told they just could not do it, and I was again questioned about the receipt. Told them I spend lots of money there every year, and if that was their decision, then I’d take my business elsewhere for good. They basically said «fine and have a nice day». WILL NOT RETURN AND NEITHER SHOULD YOU.

This place is awesome! I came here in a panic after my muffler dropped. I just wanted to rig it until I could get it fixed for real. At 102 degrees, some of the nice young men in the back were laying on their backs on the piping hot concrete trying to help me figure out what to do. Turns out they referred me to a muffler shop in Pasadena, and I sit here now waiting to get it fixed for only $ 40! Thank you to the guys at Southland for going out of their way above and beyond to help me!!!

This place just looks like miles of hard road from the outside, but inside, it’s stuffed to the rafters with «stuff.» I needed a particular length screw. They’ve got loads of screws in different sizes. I needed a Spanish speaker to communicate with my handyman about precisely what he needed Ditto. Now, the help could use a day-​long course in customer services, friendliness, etc. There were no shopping carts that I could see, and a customer had an armful of things She left them sitting on the crowded check-​out counter to get in line. Wow, she was treated like dirt. I do love this store, and always try to patronize the «little guy,» but please, let’s get some civility going here. I upgraded my review because over the past week, I’ve been in here many times trying to fix up an old bungalow. Each time, they’ve been helpful and had parts!

Sometimes customer service here stinks. Sometimes the employees are awesome. I’m still pleased with everything I buy here, so I’ll continue to return.

Southland Hardware is nice because it’s got that small business feel to it, the floor staff is usually friendly and helpful when it comes to helping you find whatever you came in to buy because this store can somewhat be overwhelming with a million knots and bolts scattered everywhere. The check out staff is often pretty rude, don’t expect a «hello how are you?» or a «did you find everything you were looking for» and expect more of a grunt or sigh when they have to check you out! If you can overlook the rudeness this is definitely a great way to support your small local business and finding whatever you need because they really do have everything!!!

Don’t expect a smile or costumer service from these employees… Everyone was super rude.

Nostalgia factor: infinity
This place is so fun and goofy, I love just browsing the aisles. They have all sorts of trinkets, tools, decorations, supplies… I haven’t been here before and NOT founded what I needed!
The check-​out staff can be a bit gruff, more on that later. The floor staff are generally helpful and knowledgable. On a recent trip, I was looking for a 12×36″ air filter because Home Depot and Lowes didn’t carry any type of filter in that size.
Southland had 3 different price points: what I call the cheap-​o fiberglass filter (for those of you blessed to not have allergies) and two different allergen-​rated 3M filters in my desired size; score one for «shopping local»!
Onto the checkout experience: if you have all your stuff ready and you’re ready to pay, and have no, «dumb» questions, likely no issues here for you. If you’re a bumbling man-​child, they may raise an eyebrow or scoff, but this has only happened once to me :), but I still have to ding one star for them being so gruff here.
By the way, this is a «Do It Best» affiliate, so you can buy something online and have it shipped here, if that’s important to you.
Overall, I love this place, and it reminds me of a different era of hardware stores.

The staff is simply ridiculous when it comes to customer service! I walked in today to have a couple of new house keys made since my old ones were starting to bend. First of all, trying to find what you are looking for is like trying to find the cheese in a rats maze. Second of all, the staff is so ignorant about what and where things are in their OWN STORE! And lastly, to the old man with the thick glasses who rolled his eyes and cursed at me under his breath when I asked for the 2 keys to be different looking from each other (so I could tell each one apart from the other) I applaud you for showing me exactly how NOT to treat another human being. Especially someone who is giving your company business when it clearly needs it! As much as I would like to keep local businesses alive, I will definitely be choosing a conglomerate over this nasty attitude of a place.

I have been to this local hardware store many times and sometimes they have what I am looking for sometimes they don’t. Today I was particularly miffed. I am a 30+ hard working black female engineer. I went into the store dressed in dress work clothing. I use my backpack as a purse. Never have I been asked to leave it at the front counter. As I walk in I’m loudly asked to leave it at the front door. Fine I shall. But as I grab my items to purchase, I notice multiple women in the store with larger purses/​bags than mine who haven’t been asked to leave theirs at the front door. I rarely use race as an excuse due to the fact that half my family is white but I feel like I was completely singled out. It’s unfortunate this hardware store is in my neighbourhood and convenient but I’d rather go somewhere I don’t feel like I’m being judged like I’m going to steal something.

This store took me back to my childhood. Old fashioned store and service. I checked many unexpected things off my list that I had planned to buy at The Container Store or Bed, Bath & Beyond. The prices were comparable or cheaper. This should be your first stop shop.

Mixed feelings.
I like going local… so I’m giving a handicap star for that to make this a 4.
Sometimes the staff is helpful, other times they are wrapped up in themselves.
Hit or miss.
While they do have ample supplies… I often ended up going to HD anyway due to their no having what I need.
Its a cool place to browse though.
There’s items that take me back to being in my Grandfather’s garage.
If you’re a gal in this place alone… the Grandpa’s certainly take notice of you.
Eek!
FYI. LOL

I love, love this place!
Sure, the outside is not as fancy and pretty as your major hardware stores, but this place really has everything! Reasonability priced, excellent location, but the best thing about this store is the amazing people who work there! Eager to help, extremely knowledgeable in everything they have.
Definitely give this place a chance! I am sure you will love it!

The folks at Southland are as friendly as they come. Just walk through the doors, and instantly you have two — maybe even three or four — gentleman ready to lend a helping hand. Need to find something simple for a leaky faucet? Super glue? Skizzors? They’ll help you out.
Southland Hardware is 100% the Ma & Pa shop you grew up going to with your pappy (…or Mom in my case. She was Mrs. Fix it.).