Snooty Girl Luxury Hair Studio

I try my hardest to support black/​minority owned business every chance I get and this was the goal of my Snooty Girl Luxury Hair Studio visit. But now I question the definition of the word «Luxury.»
I am currently transitioning and was looking for a nice place to get a sew-​in to hold me over. I found Snooty Girl Luxury Hair Studio on-​line and was blown away by their awesome customer service and communication on twitter from Brittany. Now, I am not sure if Brittany is just the receptionist or what her true affiliation with Snooty Girl Hair is but she was a ray of sunshine and I really appreciated her help as this was my first time going through this process.
My thought was that if I can share that I am a little anxious about my visit this will be communicated to Ashley. the extensions stylist that I would be visiting. This didn’t happen.
First off it’s hard as hell to find and map quest doesn’t help at all. So I had to call to get help. that wasn’t a problem at all. someone guided me in. Upon arrival, I guess being a new customer I expected to walk into a place where someone would greet me, introduce themselves, share with me what to expect and get started. None of which occurred.
Ashley just asked that I have a seat and she would be with me. She then called me back to her station and didn’t even ask my name. I bet she still has no idea what my name is/​was. We barely talked during my entire 4 hour appointment and if we did it wasn’t about my previous hair experience, if I wanted the weave cut or straightened, if I was going for a certain look, etc. NOTHING, but she did talk about her love for Drake (all we listened to for 4 HOURS!!) and how she needed to hustle home to see Scandal. GTFOH.
Upon completion. I noticed my hair looked weird and was too long, so I asked her trim it a bit. This lady just started cutting away, no measurements. nothing, just started cutting which has now made the hair uneven. did I mention this hair was super expensive?!
I was so happy to get out of there and will never look back NOR visit a hair place without a referral. I looked fabulous for about 1 week and took it out in 3. Waste of time and money.