Smile Image Dentists

This was the first time I visited this office and definitely the LAST TIME. At first I was surprised I got an appointment the very next day but now I know why.
The agent who took my appointment was very courteous on the phone so unsuspectingly took the appointment. When I reached the office I could tell that things were not very organized, It just gets better when the technician was unable to take the x-​rays as my 6 yr old was uncooperative, they yet ended up billing me for it. The doctor proceeded to check and said that there were 4 cavities and surprised that the previous dentist did not detect them. That did not stop her from doing a cleaning (which I did not ask for) so they could bill the insurance company.
I asked the receptionist and doctor for a copy of my child’s medical records electronically as I wanted to get a second opinion and was given an excuse «Our business manager has informed us not to e mail x rays to a patient’s email for the possibility of a virus corrupting our system». I am not sure how emailing someone can infect the senders computer. This is because they don’t want their BS getting checked by someone else.
They then handed a patient treatment plan for 4 cavities for a total of $ 900. Mary even tried to sell me a electric toothbrush for $ 40. What a SCAM and MONEY MAKING RACKET.
PEOPLE BEWARE OF THIS PRACTICE /​COMPANY AS THEY ARE OUT TO MAKE MONEY AND WILL DO EVERYTHING THEY CAN TO PREVENT YOU FROM GETTING ANOTHER OPINION.

They were quick to get me in and diagnose the cause of my pain. Quick as in, xray, diagnosis and directive to see a surgeon and then come back. They did give me a recommendation after I asked. (hence 2 stars) However, the dentist does not deal well with people who are nervous. She also seemed very judgmental as to how I found myself in need of a root canal. (I had a filing in the tooth and an infection formed under the filing. At my check up in March it was undetected by my former dentist of 15 years.) I am wording this carefully as this was THE WORST dental experience I have ever had. The front counter staff would multitask to the point of being rude by answering the phone and assisting other patience while in the middle of talking to me and I stood there, feeling like an idiot. Although, when they did pay attention to me they were helpful. The dentist was lacking in bedside manner and obviously became flustered with my nervousness and inability to be numbed. She then made remarks that I found rude, insensitive and belittling. Maybe she was having a bad day. Either way I choose to take my business elsewhere and am very glad I did.

I scheduled an appointment several months ago because I was experiencing some pain in my back tooth. It had been a long time since I had been to a dentist so I was a bit nervous. I went for an initial visit where I had a scan and teeth cleaning.
I scheduled the next visit for the next week or so. In the mean time my tooth started to really act up so I called again and rescheduled my appointment for a sooner date.
I get to the appointment and had to wait for the dentist to walk in which I didn’t mind.
When I finally get to seat in the chair I was very nervous about the drilling and stuff because it had been so long. The dentist was a bit dry with me while I tried to explain why I was so nervous. I didn’t feel comfortable during the whole procedure and I felt like I was just another hole to drill rather than a human being.
When the filling was done and that I had to now pay for the appointment, I learned that I had to pay $ 30 more than the original price without giving me any satisfying explanation as to why I was charged more.
I remember feeling depressed after my appointment and not wanting to return to this location.
Overall I didn’t like my experience at the Smile Image I will not return.

I’ve been going to Smile Image for about 10 years. The staff is super friendly. Dr. Nguyen is very personable. I get the routine cleanings and x-​rays. The office follows your insurance allowances very well. I’ve never had to pay extra for routine services and they don’t try to upcharge you on services. I had my first root canal at Smile Image and it wasn’t bad. They go over all the costs up front and don’t pressure you. I’ve referred lots of family and friends here.