Sheraton Houston West Hotel

Very bad service in the restaurant. I only stayed due to convenience. Rooms are OK. Overall staff is good.

This is your standard Sheraton hotel, though I’d have to say that the standard room is bigger than usual with a full sized desk. The furniture is the dark very country dark brown with brass accents. It adds to the southern feel of the place. No complaints about the standard room, except maybe that the air conditioner is a bit loud.
My preference is to be close to the elevator and they acknowledged this and put me on the club floor close to he elevator, which isn’t adjacent to the room, which is nice. The club lounge is a little lacking however. The club lounge is the area right in front of the elevator, which is weird. The selection of teas each morning is slim and the breakfast options are premade oatmeal, bacon, sausages, waffles, some kind of egg omelette hash thing, bread options, a few sliced fruits. In the evening today they had nachos and fake guacamole as a snack. Maybe I’m picky but I’ve seen better selection at other Sheratons. If it was free then okay, but for an extra $ 30 per night, it’s not worth it.
The gym is really small, there’s some treadmills, free weights, a bar a multi-​purpose exercise machine. The outdoor pool that is beautifully shown on the website is actually really small and is oddly beside the parking lot.
It’s a solid 3-​star hotel.

I’ve come back to this location a few more times since my last review, and things have definitely gotten better.
Service overall has improved (I think it may be due to a change in staff). But I still think there’s room for improvement when it comes to organization and communication within their team. I was back for another 2 week stint of which I had to extend my reservation a couple of times due to my constantly changing plans. I called the receptionist to make these adjustments to my reservation, but it never made it into the system. This caused some confusion at the front desk… although I clarified several times with various staff that I would be staying for two weeks total.
There was another instance where the cleaning ladies came into my room although the ‘Make a green choice’ sign was on the door. I made sure I was reimbursed for the points I wouldn’t have received for that day.
Aside from these issues, the breakfast each morning in the club lounge was decent, the rooms were clean enough (I found some toothpicks from a prior patron still in the safe and there was some popped pimple juice on the mirror… vommm), and the staff was pretty friendly.

Great basic three star hotels. What distinguished this hotel from the rest is the fact that parking is free and abundant — which is good way to save money when you are traveling on company’s account. In addition, driving to Chinatown or galleria to get delicious food is very easy. Make sure to ask the room away from the highway.

My wife and I are staying for the night. We order a queen bed online. We checked in and went to the room and say there were 2 full size beds. I went back down to the lobby and asked Kandise if we could get a room with one queen. She said they only have 2 bed rooms because they are full. It’s now 10:50pm and there is maybe 30 – 40 cars in the parking lot. With plenty of spaces open. So I guess more than half the hotel is still out on a Thursday night. So either there website lies and tells you can have a room they don’t have or Kandise is telling lies. Which one is it?

Have had lunch here several times. The food is always excellent. The service this time wasn’t. It’s worth it for a nice lunch.

Great location and place to chill after a long 12 day of sales training seminars. Many cool people in from CA on business

I would have rated the hotel higher if the restaurant inside it was a more pleasant experience. The rooms are nice and clean. The staff (with the exception of the kitchen) are nice and accommodating. The restaurant is horrible, so called chef, who does not know what quality food is. We went to the hotel this past weekend and wanted to order a small snack to take up to our room. I ordered the chicken noodle soup and my friend ordered the Frito pie. I also decided to order the cheese plate for later. When we got our food and headed back to the hotel room, I opened the bag and noticed that my soup had macaroni noodles and not egg noodles like the menu said. When I went down to complain, they said that that’s how they always do it and the menu was wrong (they also said that the ad for the restaurant in the elevator displaying short rib Frito pie was wrong as well). I asked for a refund for the Frito pie and the soup, since I wanted to eat with my friend. We ended up getting James Coney Island which was on the same block. Later that night, when I opened up the cheese plate, it consisted of cubed cheddar and parmesan (with rind still on) and 4 slices of what looked like rolled cheap mozzarella and old prosciutto that they bought from a Walmart.

Louis is the man!!! He was working the evening cocktail and food reception and was one of the nicest, friendliest, most helpful guys I’ve ever interacted with. The rest of the hotel seems great, staff are friendly, rooms are nice and spacious – what I would expect from a good quality Sheraton property.

I was impressed how good the hotel rooms are for the price we paid. So good, nice and clean. They served a little snack at dinner time (5 – 7) and it was awesome. Louis was the person who was serving it and he was so nice and cool!!! Nice hotel and nice staff! 5 stars!

Nice lobby, lounge, and amenities. Clean and comfortable. Staff is friendly and accommodating. Although there was a technical glitch and we were charged twice AGAIN, at least this location apologized and gave us a free upgrade. My credit card will be reimbursed in 3 days.

So far I am very impressed with the entire experience of staying in this hotel!
My first day here in Houston and I’m feeling a bit of the culture shock coming from Canada. I come in and is warmly greeted by the staff members at the reception desk. I had a bit of a fiasco with my booking from my company but it was taken care of by the staff who dealt the situation with a smile. Talk about helpful and friendly!
Calling front desk for any help was great! They took my calls got me any information I needed fast and efficiently.
I left for work and came back to a nice clean room, the hotel staff is very impressive.
I am just starting my 2 week stay and I am enjoying the hotel accommodations immensely.
Being away from home and having to stay in a great hotel really helps calm the nerves.
I recommend staying here because I will definitely be back.

Whoever said, «Everything is bigger in Texas» never saw the rooms in this place. At first, I was wondering why the beds were in the closet, until I realized that I was standing in the room, and there was no closet. I unpacked, changed into my bedclothes, carried my toiletries to the bath alcove (calling it a bathroom is an insult to the «room» part), lined myself of for my evening ablutions, and bruised the motherfucking shit out of three toes on my right foot because, jutting out from the tub, hidden by the curtain, is a small, marble wall, apropos of nothing, designed to make taking a nighttime piss a health hazard. So, after wrapping hand towels around the FootMangler™, I tried again. Still easier said than done, because the door was in the way, but possible.
I lay down to get some sleep. Perhaps I have been spoiled by staying at the Westin, but I’ve grown accustomed to having at least a modicum of pad between body and springs. Not so on this bed! And they are hugely squeaky, too, which is a delight.
After finally succumbing to exhaustion, which allowed me to overcome the sounds of elephants on pogo sticks on the other side of the paper-​thin walls, I got my requisite three hours of sleep, and made my way to the oddly placed shower. First of all, it definitely needs those grip strips. Since your choices are to enter in the middle of the spray (which I don’t like doing, as I prefer not being blinded as I step into a slippery area), or open the curtain on the end of the tub, soaking the toilet, your best bet is to reach for the handicapped bar across the tub and hold onto that while you haul yourself up and into the tub. That way, when you’re blinded and your feet slide out from under you, you won’t die.
The only reason they are getting two stars from me is the front desk staff was awesome.
Rooms suck, though.

Excellent hotel! Very clean and comfortable. I always stay club level for the free Internet, breakfadt, and night apps. It is well worth the additional money per night.

No complimentary breakfast. 15.00 each if you do decide to eat the nasty food they leave out.

been here many times on business. The hotel is clean rooms are huge. They do have a weird smell at times no idea why. Club floor is 5 so stay there if you can. Food well, breakfast is good, I have ordered a few things from the menu and really not that good. The area has plenty of restaurants and I would recommend going out. Parking is plenty no issue there. Clay road well, traffic is traffic lolol.

Not a bad choice for a hotel in Houston. Not sure what type of sorcery you’re supposed to call upon to make it here easily, but once you do, it’s nice. That i10 circumvention is a strange beast…
The hotel rooms are nice. Big and comfy beds, very nice restrooms, and huge desks.
One thing I didn’t enjoy was the smell of this place. Each corridor or common area had the smell of horrificly bland catering. Probably had something to do with the «leadership» summit or whatever was happening at the time.
A-​OK in my book.

The Sheraton should be the standard for all hotels– quality service and ultra chic. Each guest room was decorated in a sophisticated and elegant manner with architectural details that were very appealing to the eyes. And while the purpose of our stay was to sleep hours upon hours on a large comfy bed, the bathroom really caught my attention. The shower was enormous and unlike most hotels, their showers had glass doors instead of the usual cheap curtains. Additionally the dual door entrance to the bathroom made it appear even that much more spacious. And totally random, but they scored major brownie points with their 6 port plug station to charge all of our gadgets!
Overall a great stay!

Nice hotel with a good bar and restaurant. Super clean rooms with excellent staff. Free wi-​fi a nice feature. I’d like more food options within walking distance but, you cannot have everything.

Second time I’ve stayed here on a trip to Houston. Love this hotel. Nice on the outside. Nice on the inside. It’s the Sheraton way. Worth the money.