Sephora

Sephora is located INSIDE JC Penny’s.
Poor service usually comes from stores that hire young immature high school students.
I purchased an expensive product from this location and as I walked out, I noticed that it did not have a plastic seal over the cap. The plastic seal is a anti-​tampering cover that lets consumers know if the product has been opened, used, or possibly altered. While most people are more concerned about these seals on food containers such as milk, water bottles, sodas, etc., topical products warrant just as much concern due to the potential risk of skin damage from tampered products or bacteria growth from environmental exposure. There is also a chance that bottle could have been used as a display or sample and put back in the box. I tried to bring the product back to the cashier and she was dumbfounded by why I wanted to exchange the product with a new one. She wasn’t able to just swap out the product without going through the cash register for some reason so I had to get back in the long line again. When I finally made it back to the counter, I handed her the product, along with the plastic Sephora bag to keep. I said «I’m trying to save plastic, can you please recycle this?» and she smirked and said out loud «but you want plastic on the bottle.» and looked around waiting for some laughs. She got one laugh from her coworker next to her but no one behind me really cared and just wanted to check out. I explained to her the reason but I felt I was wasting my time. I ended up doing a full refund and essentially buying another one. I will never return to this store.
Since the store is within another store, they do not carry a variety as big as their main stores. I don’t know much about the female cosmetic products, but I do know they still sell most of the popular men and women colognes here. It’s expensive at this store so I recommend looking elsewhere. Even Walgreen’s online offer popular men’s cologne such as Acqua Di Gio (Giorgio Armani) cheaper with a coupon.
TIPS:
–Most products you find in this store can be found online for half the price! Always check prices online before buying.
–If you buy a gift card here, it will not work at the regular Sephora stores but only the ones inside JCP.