Sears Auto Center

My overall experience was good. I bought a groupon to do oil change. It was easy to make an appointment online, the lady at front was friendly, it took about an hour to get the oil change done. They did charge me extra $ 4 dollar for the shop fees. Overall, not bad…

I have been here 3 different times for a simple tire rotation and have been told 3 hour wait, can’t get it, and can’t get it today. Granted I am here today at 540 the store closes at 6. I looked at the appointment board, last appointment was at 1PM today. My question is what are they servicing. I think it is the rental cars. Disgusted.

Can’t thank the guys at Sears enough for helping my wife change the tire on her SUV in the Memorial City parking lot today!

If I could give zero stars I would.
Steer very clear of this place they’re incompetent and useless. They could not Patch a tire because there policy is that it was too low. It had about a half an inch of tread left on it which would account for about 5000 more miles. Instead it’s a ploy to try to get you to buy new tires from them and not fix the old one.
Many times I have tried to give them a second chance they don’t sell headlight replacements so I bought one and asked him to install it they don’t do that they didn’t have a battery for my jeep they couldn’t do an oil change on one of my other cars just. This place is just completely worthless.
Worst customer service ever. I hope that craftsman tools get sold to a reputable company and Sears goes away as it should have for sometime.

This is my second time coming and yet again I am disappointed. I have no choice but to come here due to having a DriveTime lease. (They pay for my oil changes) I get here early and I STILL have to wait over 2 hours for them to even come GET my car. Since DriveTime is a «corporate» account I’m not allowed to have an appointment. When the associate finally came up to the front, it took forever for her to get my information. (Not totally her fault because of the computer form) my BIGGEST issue is while she it asking me questions and taking my info she kept stopping because she was taking personal calls from her cell phone and texting. Now I’m sorry but when you are dealing with a customer, it’s VERY rude and unprofessional to be using your phone. Then she was interrupted by one of the mechanics because there was no coffee. So she LEFT to go make the coffee (FOR REAL???) I’m sorry but just because I am not personally paying for the oil change doesn’t mean I should get bad and rude service. Sears you really need to get your customer service skill in check!

The people up front have such dreadful customer service skills I just couldn’t bear the thought of leaving my car with them. Rude and ignorant.

Poor service. Rude service manager. Would not accommodate a warranty battery return during normal business hours, required me to returned the next day to get a warranty return. They have lost my business forever.

I purchased a set of tires through
and had them installed here; Sears is one of many recommended installer for that site. This was the first time I used
, so I was unsure on how to schedule the install. I called when my tires were still in transit and was told that they usually call the customer once the tires arrive. However, when I got the delivery confirmation email, I did not get a call from Sears; I had to call them. This is probably not a negative though. They may have been busy. Anyway, when I arrived for my appointment, the tires were put on promptly and I have had no issues. Everyone I spoke with was very friendly and approachable.

Sears Tire and Auto Memorial City…
Alex, Art and the technicians at Sears took really took excellent care of my Lexus.
From the Die-​Hard battery to the free tire check mine was a great experience.
28n year Master tech Art even went to the trouble of clearing a check engine light for me.
They are very professional, the store is spotless and the prices are fair.
You can trust these guys!

I came here because I had a coupon for a $ 14.99 conventional oil change coupon.
I pulled up into the garage and walked inside. The guy helping me then looked up the information and promptly told me that my car REQUIRES synthetic oil for an oil change.
I, of course told him that I’ve owned the car for over 5 years and that I’ve always put Castrol GTX in it. Never synthetic and I was willing to pay extra to get Castrol GTX instead of their conventional oil.
He said that the only thing he could do is to apply my coupon discount and give me a synthetic oil change. Out of curiosity, I asked him how much it would have cost me to do that with the discount. $ 55 + tax. So, he wanted to charge me more than 3x than I was willing to pay for. In addition, he said they only use Valvoline synthetic oil. If i were getting synthetic, I want my money worth and I want my choice of engine oil: Mobil1.
That was a waste of a trip. I will never come back here for anything involving my car.

The place is ok. It’s obviously overpriced, but I didn’t really expect it not to be. The thing I don’t like about this place is that the customer service is godawful slow for the store front. It’s also a little disorganized — there’s two cash registers and my worst experience was this one time while I waited a long time closer to one, the service rep from the other finished with his customer, and then instead of calling me over, called someone who had just entered the store. Yeah, perhaps the person was in earlier and had checked in their car or something, but it was pretty obvious I was just there to buy a battery, and because of that I had to wait an additional 20 minutes for a 2 minute sale. Also sometimes there’s no one there manning the counters and you have to look around. On the plus side, I come here often for the Avis car rental and have never had a problem with it — and they generally get me in and out pretty fast.

I was moving from south Texas to northern Virginia when after the first 100 miles I got a flat. :(. Thankfully Sears Automotive was open on Sunday (labor day weekend). I was nervous after seeing the bad reviews but due to the holiday was limited on options. My service was fine and the mechanics did their job good. I carefully watched everything going on in the work area (big windows into work area was nice) because I had a ton of stuff in the bed and cab of my pickup truck.
Based on what I saw the customers were the rude ones. One drove up to the work bays and honked her horn for service as if she’s too important to actually get out of her vehicle. Another customer actually drove into the service bay as if she owned the place. Both incidents were handled professionally by the staff. I even saw them help a different lady with a patch for no charge (appeared to be a regular customer).
My experience was very satisfactory if a bit long (two hours for new tires and an alinement) but the fact that it was Labor Day weekend and a Sunday excuses the wait time in my opinion.

This is my first review on Unilocal and I am writing it to warn anyone without much knowledge on cars. I work across the street from this shop and since my car would not start this morning due to a dead battery I figured I would get a co-​worker to jump me at lunch and I would run over to get a battery. I mean a battery is a battery, figured I would pay about $ 100 and be on my way.
Bring the car in, they want to run a load test to determine if it is dead, that is fine. It is dead. They start ringing me up and say it will be $ 200. At this point I just assume they are giving me whatever top of the line battery they want to sell and I tell him no thanks, just looking for the cheap-​o battery. They tell me that this is the only one that will work for my car and it includes installation. Installation fees for a battery? It literally takes no more than 5 minutes.
I said no thank you, decided to waste more of my lunch hour to go down to Autozone where I had bought the last battery for my car. The battery was $ 100, but since I had purchased my last one from them (mind you, it is out of warranty by now) they pro-​rated it down $ 47, and I ended up paying $ 57 with tax and they put it in for free in the parking lot.
Please do not waste your time at this place. I have worked near it for 2 years and have really wanted to get standard service done here because it is so convenient. I am glad I never did. Saved $ 150 by not going here, I suggest the same for you.
Alex

A «service engine soon» light came on in my car and I was due for an oil change and so against my better judgment brought my car here because I also wanted to get my tires rotated (having purchased tires from another Sears.) They supposedly ran diagnostic testing on my car and said I needed to get the fuel injectors cleaned-​so we did. However, when the light came back on a few days later, we took it to another mechanic and when they ran the diagnostics and said it was the wiring to the sensor (that makes the light come on) that needed to be replaced. It got messy when called Sears back to see how they’d determined that I needed the fuel injectors cleaned in the first place. First, they couldn’t find any info and had to wait until the next day because the person that serviced my car was off that day. The next day came and after the runaround, one person told me that they had to get the manager involved but he was off that day. I was over it and when I tried to take it to another level, the people in the store didn’t even know the name or number of a higher level manager. I would suggest anyone thinking about using them for convenience (because you can go shopping at the mall) to just AVOID this place!

Bottom Line: Not terrible, not great. I asked for an oil change and got one 2 hours later.
When I arrived, there was no one on the sales floor. I asked a lady working in the office and she told me someone would be out shortly. About 7 minutes later, someone came out and checked me in. I was told it would be a 2.5 hour wait and they took just under 2 hours to do the oil change.
The waiting room is ok — no wifi but 10 chairs and a tv. Noticeably warmer than the sales area, so you might not want to wait. I made small talk with 2 other people there, both of whom were regulars, and were happy with the mechanic services here.

battery goes down that i bought form this place a year ago so i go in there to find a bunch of customers wondering around like beat down zombies trying to get someone to assist them. staff is outside smoking /​talking on their phones and nobody is taking any interest in helping the zombie customers so i just blew it off and went to lunch. after that, came back to find several of the same zombies still stuck there but the staff was back albeit, reluctantly/​barely lifting a finger (with lots of attitude to boot) to help any of the customers. i leave the car in their hands with the agreement that they’ll call me and tell me whats up with it. not surprisingly, i hear from nobody and finally call them about 3.5 hours later to discover…“the battery checked out ok… they (this same exact sears location who sold me a a 3 yr warranty battery 1 year ago) sold you an underpowered battery and you should buy a more powerful battery.” i’ll spare you the details but after spending several minutes of my life which i’ll never get back debating with the manager there that i shouldnt have to buy a new battery when according to them, the one that was sold to me was «underpowered»… finally, we negotiated our way to a credit for the old battery and I reluctantly had to pay the difference between the old battery and the new so that i could get my car back from them about 6pm in the evening. moral of the story… these ppl are epitomize all thats gone wrong with Sears as an organization… no wonder that company is where it is. save yourself the trouble and go to a company like NTB or something similar…

classic case of dishonest mechanics taking advantage of trusting and uninformed car owners. my wife went into this sears auto center to get another alignment after she noticed her steering wheel was still jerking back and forth on the freeway (she had already gotten an alignment there less than 1 month ago, and follow-​ups under 6 months are supposedly free). she came home with 4 new tires and all the «performance, tire balancing, road hazard, plus agreement» services imaginable ($ 100+). when I asked her why she got those, she answered she didn’t know what those were, they just threw those in without telling her about it or asking if she wanted it and charged her an arm and a leg for it. i can’t imagine doing something like that where i work – i would be out of business fast like these guys should be. do yourself a favor and find an honest mechanic shop, this one will take advantage of your wife and your checkbook.