Scrubs & Beyond

Awful customer service. Ordered some merchandise for our company and had to argue with the customer service until they got my order correct. Our color was clearly orange and after specifically asking for the exact thread color orange I wanted, they kept returning with gold saying that was the standard for orange? Their emails say that they want the customer to be fully satisfied but made it nearly impossible for us to be satisfied. I will be going somewhere local next time for a custom order.

So I visited this place tonight after work and the girls Julie and Shavon were so sweet! I was lucky to be able to find 4 items on the back racks for half off!!! I also was glad to find some thing long sleeved tshirts to wear under my scrubs, since it’s usually pretty cold in the clinic. It was clean and bright. It wasn’t all shoved together like I found at another store. This store was air conditioned and you can stroll around finding anything you need.
If you wear a large or bigger in scrubs you can clean up on their sales rack. They have many items that are solid colored, for working in assigned areas. It was a great value for me and I’m washing up the outfit now.
Oh and if you are pretty tiny, they have the biggest selection of petite and junior fit sides.

Great selection but staff not really helpful. I asked a simple question if they can tell me difference between two color scrubs from the same company and same model but different color. One says bnv and the other says bpp. She says their both navy but the company website tells a different shade of blue. I’m not really picky on scrubs but my unit is looking for a particular shade. Left as the place as that.

Horrible, rude, tacky, service. Reminds me of the service one gets at a post office but slightly worse. The sales associates in this location have no drive or passion, it is very apparent.

Extremely Disappointing!!! I placed an order online requesting a custom logo added. ONLY a week later someone called and said that it will take 2 weeks to setup a logo. That’s not the way to conduct a business now days!

Horrible service. I dropped off 2 scrubs to be monogrammed and they lost the scrubs and any records that I dropped them off. The person on the phone was very rude. They refuse to give me a refund so now I have to buy 2 more scrubs AND find a place to monogram them

This store has a large variety of brands but the service is horrible. I was in the process of making a purchase and notice there was old makeup on a scrub top I wanted. This was the only scrub top in this style, color and size in the store. The employee who was about to ring me up pulled out a «Shout Laundry Wipe» instead of offering me some sort of discount. When I asked the other employee to take a look at the top, she snapped at me and pretty much refused to look at it. This was Monica. She was very rude and so unprofessional that I chose not to purchase my items at this location, instead the store in Sugar Land. When I calmly stated this to her, her exact response was «Good! Go!» I was so shocked. Don’t shop @ this location unless you want to deal with a rude woman named Monica!

Rude customer service on the phone! Interrupted and didn’t offer any other suggestions when I was looking for a brand. Seemed more than happy to get rid of me as soon as possible.

Have you ever found yourself going back to a store time and time again even though each time it is a terrible experience? I found myself in such a situation, until I decided to never, ever go back. Let me explain.
First off, if you’re a male, the selection is terrible. They have one tiny little section reserved for men. Also, GOOD LUCK finding a top and bottom in the size and color you need. You may find the bottoms, but there’s an extremely high probability that you will never find the matching top (or vice versa). My advice to Scrubs and Beyond in this situation would be to order MORE of the MOST common sizes, and LESS XXXL and whatnot.
Second, customer service is inept. I wanted to buy a pair of gray scrubs in a particular style and size. Of course, they didn’t have my size in stock, so they had to order it. They won’t place a special order for you, they just add your order onto the monthly store shipment. In other words, you may not get your scrubs for several weeks. When mine finally arrived, the top was one color and the bottom was another. So, they took back the top and put in another order. Several weeks later, my top arrived, but it was the wrong size. So, they took back the top and put in another order. After 6 weeks without hearing from them, I called the store. They told me that they had no record of an order being placed for me. Mind you, this whole process took months, and in the end I never did get the top. It was about this time that I began to question what the hell I was doing still dealing with these people. So, I took matters into my own hands, found the top online within a matter of minutes, ordered it, and it was on my doorstep in three days.
My advice to you is to save yourself from the head pounding frustration of dealing with Scrubs and Beyond and just order your scrubs online somewhere.

Scrubs and beyond is a well-​know scrub retailer. While mostly known for their catalogs this is an actual store location.
Buying scrubs can be difficult. You’re usually looking for pair for work and want to look your best while at work… with all the different styles and cuts it really help to be able to try a pair on!
You’d think you’d be in luck when you stumble across this store… you’d think they’d have an ample selections of styles/​SIZES so you can place your order online or through the catalog later in-​case they don’t carry your particular color preference/​requirement.
You’d be wrong. Housed inside this pretty large store is a skimpy selection of mismatched styles/​colors/​brands/​sizes.
I stopped by last night to find a new pair of scrubs but couldn’t find a single MATCHING size large scrub set for men… when I asked the gentlemen working here for help finding matching sizes he said ‘we don’t have anything out back… everything we have is out on the floor’…
No selection, bad customer service… that’s just garbage.

HORRIBLE customer service. The cashier was unhelpful and rude. I bought scrubs two days earlier this week and then found out for black Friday they were having buy one scrub get one half off. So, I called ahead of time asking if I could return my scrubs and buy it again to get the discount and she said yes. I drive 30 min to the store for the same woman to say she talked to her manager and that I can not do the return. If I returned it I would have to return everything and then come back another day and buy it. Which makes no sense whatsoever. When I proceeded to ask to talk to her manager all she said he was not there and continued to roll her eyes at me. Last time I’m ever buying scrubs there.