Santana Funeral Directors

I personally have never had to search for a funeral home. Santana was one of the 4 funeral homes on my list. I’m happy that I decided to go with them. The staff was great and the price was extremely reasonable. Now the down side is that the cafeteria is across the street and I felt weird sending our guest out there especially at night. Also, wish they were up to date on electronics and technology. They also have no elevators. Glad no one in my family needed to use it. Besides that the place was clean.

No stars would be a more appropriate rating. I attended 2 funerals here this year, and both left much to be desired. One was on the second floor which does not accommodate the elderly or disabled. There is no elevator to access the floor. This required a team of 4 individuals to get my 90+ year old grandma upstairs to see her daughter. Very irresponsible. I’m not sure why they haven’t been fined. The second funeral was mired by the rude and disrespectful staff at the desk (father to the funeral director). Several family members asked him for help adjusting the music which was playing full of static noise. He was short and dismissive. He was unprofessional and completely lacked the compassion, empathy, and patience to work with grieving families. If you are looking for a funeral home, I encourage you to look elsewhere, even if you have limited funds. Call around. Many funeral homes will try their best to work with you. Do yourself a favor and don’t add to your grief by using this place.

Remember you get what you pay for. They are the cheapest around for a reason. I was thoroughly disappointed unfortunately, I wanted them to work out but it simply did not. I would not recommend unless you really just can not find the extra $ 500 to go to the next best.
I just want to update a little about my review so that people can understand why I gave only one star.
Let’s start with today is January 26^th, 2015, I decided to finally call them because I hadn’t heard anything on the ashes for my mother (if those are even her ashes). So I call. I get no apology for no one ever contacting me even though my mothers ashes have been there for over 2 weeks. Just an excuse, «.well we tried but you obviously didn’t answer» :I
Wow. Okay.
Let’s go back to the day of the viewing. They were an hour late in getting my mother ready. People that had to go to work that day that came early never got to see my mother one last time and pay their respects.
My mothers birth date was wrong on the sheet posted on the wall going up the stairs. That’s not a big deal, whatever. Except I had to tell them AGAIN the poem I wanted, what picture I wanted on the back of the cards and had to resend my mothers picture for them to use ON THE DAY OF THE VIEWING!
The manager or director, not sure who he was really, one or the other, does it really matter. Was watching football in the lobby, as if he was hanging out in a sports bar and it’s okay to cheer at a viewing. Do I really even need to go more into that?! So fucking inappropriate excuse my language, but I am livid right now, having to relive this because they are STILL screwing up. How hard is it to call and if no one answers you leave a voice mail?!
Please, PLEASEEE do not ever use this place. It is not worth saving $ 500. I don’t have many regrets in life. But damn, they take the cake for that.
NO ONE SHOULD EVER HAVE TO DEAL WITH SUCH INCOMPETENCE WHEN THEY ARE TRYING TO GRIEVE AND MOURN! PERIOD.