Salinas Edith M DDS

After reviewing the website, I was very impressed with Dr. Salinas’ credentials. I called my dental insurance provider to change my plan to her office. I then called her office a month ahead of the time that I wanted to schedule an appointment for. The woman who answered the phone took down my insurance information and said she would call me back so that I could schedule my appointment. 3 weeks later, no one had called me.
I called the office back and requested a Saturday appointment. I actually needed a root canal, so the sooner the better — however, I could not take off from work because I was already taking a week off for oral surgery on my wisdom teeth. The receptionist told me there were NO Saturday appointments. I explained my situation to her and told her I was willing to come any time on a Saturday in the next 4 – 6 weeks and she still said there were none — PERIOD. She made no offer to compromise and didn’t really seem interested in my business at all.
I asked for the contact information for the office manager or someone to complain — first about them not calling me back to schedule my appointment and next about the lack of Saturday appointments when they advertise on the website that they are open 6 days a week. She told me I could explain to her my issue or fax over my complaint — really?! So that it could go straight into the trash??? This office was extremely unprofessional and their lack of availability made me lose precious time in getting my oral health issues taken care of. I will continue to try to get through to the doctor to let her know that she is losing business due to her inefficient and unprofessional office staff.