Rooms To Go

If I could give this place a negative score I would…
They replaced one of my mattresses with another one without even asking or telling me so I was overcharged… had I not paid attention I would have never known. And today they delivered my bed and put one of the side panels on wrong and the guy argued with me and now they won’t fix it!

Worst customer service! Purchased a whole living room set and then because of the rude manager (jenoeve?) decided i didnt need to take this bullshit and cancelled the order the next day. Took two weeks for me to get a check refund only to see it was made to the wrong person. Called corporate but they were even more rude and refused to rewrite the check for me. Im going to call once more and if things arent settled, taking this to my lawyer. Had enough of their stupidity. THEY ARENT CHEAP SO Y WASTE YOUR TIME & MONEY?

Ordered our entertainment center here today after viewing Bassett Furniture and Star Furniture. Rooms to go definitely has cheaper furniture that is affordable and looks like good quality when we checked the floor models. Patrick was the one who approached us first and gave us a measuring tape and let us browse without harassing us. When we were ready he did help us with no pressure. The item is supposed to be delivered to us in a few days– I will update this post if the delivery service is sub par as other posts suggests. So far my experience has been very good with rooms to go!

Paid around $ 1300 for a sectional and it arrived broken. They’ve made no attempts to fix it, in fact, customer service didn’t even respond to my email. They make it almost impossible to get ahold of anyone. This place is a straight up trap. Once they have your money it’s game over. Avoid this place at all cost.

Beware when buying furniture here people! If you forget to read the fine print it says you’ll have 48hrs to cancel from the time you sign. What the Fuck? I haven’t seen the pieces inside my home yet, how the hell am I going to cancel it? But sales people will only tell you that you have 48 hrs to cancel in General. So when I bought the set home and decided to exchange within 48hrs they refused only to end up pay more because you can only get something the same or equal to. I’m sitting in store now writing this review while waiting for the Manager for the last 40 MINUTES! still unable to go home. Personally I would never buy from this business again! Totally ridiculous!

Had two experiences with Rooms to go and I will never shop there again. Once in the store the sales people are nice, but once they get your money there is no one you can talk to and get some answers. Waited one month for my bedroom set to be delivered, only to see it’s missing all four drawers for the bed base and the dresser was damaged. I was told it will be May 17^th for the earliest delivery, called the store manager he or she will not return my calls. I felt like a charity case as though I was given the furnitures and did not pay for it. Never will I venture into another Rooms to go, horrible service.

Just plain sickening… Try calling RTG also. They don’t need a telephone… I drove over 125 miles to be told that I had to schedule a pickup 2 – 3 days later and also it would need assembling… Got on the internet and contacted Mattress Mac and Gallery Furniture and SAVED MONEY and got my Furniture within the next 2hrs… With no assembly necessary…
I sure wished I had found Unilocal before wasting my Sunday with RTG… You can delete my information forever…

People are correct when they talk about this store and their customer service. My fiancé and I bought a couch and a coffee table from a gentlemen named Andrew. He told us multiple times that we were allowed to return anything that we did not like. When we got the coffee table, we decided to return it and get a different one. We called the store and the manager Greg was very rude to me on the phone. I told him many times that we were told that we could return the item and he just said «okay» «okay» «okay» being so unresponsive and not comforting or apologize about his employees and wrong doing.
The sales people are sharks. You can’t even walk 2 inches without getting attacked about trying to purchase something from them just so they can get their commission. They are NOT trying to make you happy, they just want money in their pocket. This place is terrible, do not go here.

So… my Fiancé and I went to this location in January to buy a tall bench (bar height, double wide) to go with our table, which is only sold at Rooms to Go. We were only in town a few days, so we thought we could go to the Katy Freeway location to purchase and then pick up the bench. We were told we could only pick up the bench from the distribution center. We explained we were only in town a few days, but the sales person insisted the bench couldn’t be picked up for three days because the distribution center had to assemble the piece and they absolutely would not let it out of the warehouse without ensuring proper assembly. We explained that we wouldn’t hold them responsible, and that we lived on the other side of downtown; making the drive twice as far if we couldn’t pick it up while we were just down the road from the distribution center. They refused, so we had to put off picking up the piece until this past week (when we returned to Houston).
This past Monday, I went to the distribution center to pick up the bench. I received a very large box with a bench that needed assembly. I was furious because I had to drive almost an hour each way to get to the distribution center to pick up a «box.» Unbelievable. Never again.

I do not advice any one to buy from them they try to cheat Me they some thing and they do deferent when I try to complain to the manger the manger trying to protect the sales people very bad very bad very bad do not buy from them I advice you do not buy

dont even think about it, find another store
Here is the worse experience I have with any purchase, I bought recliner and one multimedia stand with arrounf 3K+ purchase, so everything in store went good after the manager told one of the sales guy to handle us, not before, we just like standing there while the other staf was just chatting to each other. so after we bought it they said that the delivery cannot be done at the same time, because of inventory problem which seems a legit reason, the crazy part come 2 days before the first delivery, the lady that called me said somebody have to stand by between 8 am to 5 pm at the house for the delivery, i was asking any frame of timing? she said no, then I was telling her that I will be on the close by hospital to have my wife checked, then on the first delivery date, customer service called me said the guy is on the house but nobody is there and I have max of 15 mins to arrive, or they will be gone, I arrived in 13 mins, and they gone, i called the customer service, you know what they offer me? another day of delivery with $ 129 charge, so I insist this is not my fault (you have to do this with them) and after all arguments etc they agreed to have it sent the same time as the our second item. Come the date of the delivery of the second time and you can guess there is something wrong already, they came, installed the furniture for only that they brought two left side of recliner instead of one and the installment guy called the office in front of me where I spoke to a lady who not just did not do anything but asked me to call customer service to report this, so I told them this is not my fault, you tell them? and you know what the answer was, this is how the system works, and I understand no point of arguing, So I called the customer service and told them about it and you know what? they said they can deliver it in a month, I said no (high tone) so the guy try to find me a closer date which will be another 10 days
my advise is do not even think on buying something from here, you will be upset angry and dissapointed, there are many furniture stores out there where they are treating customer better
it is not worth the money at all

This place is terrible. Spent almost an hour on a Tuesday night trying to fill a 1bedroom apartment. Had to work with different sales people depending on which department I was shopping in. We had to run down and wait for our sales guy while 4 other sales staff stood around with nothing to do.
After lining up over $ 3,000 in furniture to purchase, I tried getting the delivery set up for Friday morning. I was told that there were 0 of 187 trucks available for a Friday delivery.
I asked if they had any outside delivery companies that could help. NOPE.
I said, ok, I will line up a delivery company to pick up and deliver for me. NOPE, the warehouse does not have any time slots available for pickup on Friday.
Do you have a manager that I could speak to and try to find a solution? NOPE, manager has no authority to do anything about this.
I walked out the door.
I went to Gallery Furniture on Wednesday night. Bought $ 3,000+ in furniture. Not only were they happy to deliver on Friday, but gave me a 2 hour window. They called me 30 minutes before arrival. Set everything up in 30 minutes and asked what else could they do.
Start at Gallery Furniture, you will save yourself a ton of headache and grief. Their customer service is OUTSTANDING.

Dear Fellow Houstonians
I want to share my experience with you on the service that I had with your company.
January 25, 2016 my boyfriend and I are on the hunt for a sofa, chair and a half, dresser and mirror. We went around to several stores and decided to stop in at the Memorial City show room. At the door we were greeted by 5 — 6 employees standing at the door waiting for their next sale.
Our experience with Lisa was attentive and helpful. She gave us space as we browsed and when we showed interest to any of the pieces she told us what we wanted to hear. We left the store with a $ 2,000 ++ bill and an expected delivery date of February 18^th.
On February 9^th I received a text message confirming my delivery for February 18^th between the hours of 1 — 5. At this point I made arrangements to make sure someone over 18 was home to accept the delivery. At 4pm I contacted customer service to find out the ETA of the driver. They told me there was a delay and there were 3 orders ahead of me.
Time has passed and at this point the time is now 7:01pm. I contact my local store to find out the status of my delivery. The driver must have felt the pressure in the air because he called me while I was on hold with the store. Two guys arrived to my residency with a sofa, chair and a half (pillows don’t match the sofa), dresser and LAMP.
I looked at the lamp and was confused and asked them if that was supposed to be for me. The driver insisted it was because the warehouse labeled the lamp with my name. Let me point out that the mirror I ordered was about 6 ft. tall and the lamp fit into a 24×24 box. As we waited for the elevator, I called Lisa to see what was going on. She apologized and mentioned that the warehouse made a mistake and she will schedule for my mirror to be redelivered. Lisa was going to be off on Friday but said her supervisor whose name is also Lisa will be in contact with me.
As we are in my apartment, customer service called the driver and stated that I said the driver was lying to me. I am not sure what misinformation they received but I did not appreciate the way the dispatcher talked to the driver. I NEVER accused him of lying to me.
On Friday, I did not hear from Lisa (manager) so I contacted customer service. They stressed that my mirror could not be redelivered until Thursday or Friday the following week. At this point I am not happy to hear that I will have to take off of work a SECOND time. Let me ask you something? Can you afford to take off of work 2 days with no notice when the driver will be on its way? With my other expenses, I can barely afford taking the furniture, let alone taking time off of work to have the furniture delivered.
Fast forward, Lisa showed great customer service and worked it out where my mirror would be delivered on Monday. I was grateful for that and she did mention that my delivery fee could be waived.
On Saturday, I finally made the time to start loading my clothes into the dresser. With my luck with Rooms to Go, the dresser drawer is broken. I contact Lisa (manager) and let her know that my dresser is broken. She emailed customer service and let me know that someone would contact me Monday or Tuesday.
Here we are on Monday and I had several conversations with Rooms to Go. They did deliver my mirror and I am very happy with it. They offered to send a repair technician to look at my dresser drawer. I relayed to them that the dresser is cracked in half and I don’t feel like it is repairable. That would mean I would have to take off of work for the THIRD time to wait for a tech to show up and then take off a FOURTH time because he wouldn’t be able to fix the drawer and a new unit would have to be delivered. The customer service rep understood where I was coming from and said she could have a new dresser delivered to me the week of March 21^st. Apparently the dresser is back ordered so I would have to wait 5 weeks for it to become available.
After all this hassle Rooms to Go had the nerve to offer me a $ 25 store credit for the inconvenience. To be fair, $ 25 does not even cover my hourly wage at work. I would consider that a token of insult and I don’t feel it is good enough.
Let me remind you the issues:
1.) Did not bring my mirror
2.) I took off of work a SECOND time to have mirror delivered
3.) My dresser drawer was broken
4.) Delivery guy did not make sure my dresser was ok before he left
5.) Need to take off work a THIRD time to have mirror delivered
6.) Mirror won’t be delivered until 5 weeks after the first deliver.
I can see why your Unilocal reviews for Houston are poor, the customer service sucks. The satisfactory part of my buying process was having the two Lisa’s answering my questions or trying to help me. I can’t say I had a good experience from the point my money went into Rooms to Go bank account.
Not happy with this $ 1.8 billion company

I was new to Texas and built a house in 2007. I was looking for a living room set and bedroom set. Rooms to go looked like a good value, and bought from them. We spend about 5K at the time. Half of the shipment showed up damaged and it was painful to get the pieced replace. My favourite part was the delivery driver telling us how rooms to go f&cked up (they were and still are contracted drivers). I complained to the store about the delivery. In the end I got $ 100 store credit for all the trouble. I swore I would never buy from them again.. .
Fast forward to 2016. We have two kids and have outgrown our kitchen table. Because we have kids, we are looking for an inexpensive table. I found one at Rooms to Go for $ 600. I figured I would give them another shot. Karen was my sales lady. This time I got a call two days before delivery, and then the night before with the delivery window. The driver then calls me to let me know they would be there in 45 minutes. No truck. Another hour goes by and my wife calls Karen. She explains there is nothing she can do or find out because it is an all day delivery window. While I understand originally they gave us an all day window, I don’t accept that they can’t locate the truck and driver as clearly the diver has a cell phone because he called our house. Another hour passes and finally the truck shows up. My wife asks what happens, and it is explained that they called the wrong people. Well as my luck would have it, one leg on the table is damaged, so now we get to wait to get another leg mailed to us which could take 10 days if they have it in stock (they could not tell me if they have it in stock which I also don’t understand in 2016 with the use of computers and inventory control).
In the end, I feel bad for the sales people here because they get screwed by the third party delivery service. Plus they are selling really inexpensive furniture — people say price is a plus, but you get what you pay for. It amazed me that Cindy Crawford and Sofia V would put their name on this sh&t Anyway we ended up replacing all the rooms to go furniture we bought in 2007 with Ethan Allen, Gallery and Star furniture. Custom made solid wood, white glove delivery, no issues. My assessment is the Rooms to Go furniture is overpriced for the quality, the third party delivery service is awful, and if you have any issues you’re on your own. Save your money to buy quality over quantity and don’t buy here.

I see why this store has 1 ½ stars. Do urself a favor and go the other way if a salesman named Gary approaches u. He’s such a liar. He ordered us a rug we didn’t ordered. And when we were in the store I asked him did they have any bar cabinets, he said no. Walked around some more and saw it and asked him why did u say no. He didn’t have anything to say.

If I could give zero stars I would! Their customer service sucks! I ordered a desk chair for my son and it arrived damaged. I immediately called customer service and gave all my information. They couldn’t even pull my order up, after giving all my information twice. I was getting annoyed at this point, and just wanted to return the chair so I don’t have to deal with them. I asked if I can return it to the store and they said since I ordered it online, I couldn’t do that. Seriously?!! Since when can you not return an item that is damaged! They are giving me another number to call saying maybe they can pull up my order. I just had to send them an email so they can resolve this. So think twice, even thrice, before you deal with this company! It’s not worth your time and money.

Very upset that after ordering a couch from RTG, a cushion rips 3 mo. after buying it! I contacted RTG and they sent someone to ‘stitch’ it up. The couch itself was different than from when I saw it in store and the quality is cheap and the couch is uncomfortable. I won’t be buying poor quality furniture from here anymore. Even though it’s less expensive, quality shouldn’t be compromised.
UPDATE: The stitch has come undone not 2 mo. later after it was stitched up.

Extremely unhappy with the service I have received with Room-​to-​go! Bought 2 beige sofas from them with an extended warranty after being told that they would come out to professionally clean any spots that I could not clean off myself or they would replace those cushions and now I am being told that I have to go have them professionally cleaned myself, even though I bought a $ 400 warranty to NOT have this problem!!! Will not be buying from this company ever again! Extremely disappointing!!!

Worst customer service ever! We purchased a sofa & love seat on August 1^st. We were promised our furniture on September 21^st, and the delivery date was moved to October 21^st for the love seat. The sofa, well, we weren’t going to get that until November 30^th! A 4-​month wait! No one even called us to tell us! We finally ended up going in the store and asking to speak with a manager because no one at the distribution center seemed to know anything; they kept telling us to call the store. When we got to the store, the manager (Houston, I10 Memorial City showroom) tells us that she has no idea why our furniture was so delayed. «They don’t tell us anything,» she said. My husband was furious and wanted a refund right away, I convinced him to ask the manager if the sofa was available with the power recliner (instead of the manual one we ordered), and if so, could we get that one at no additional charge since we’d been waiting since August 1^st. She promptly said «No, I’d have to charge you the additional $ 200.» Funny, because the original salesperson told us there was only a $ 100 difference between the manual and the power recliner. At this point, I asked her to go ahead and process the refund. My husband asked her, «This store doesn’t offer any type of service recovery?» She again said no, then turned to go back into her office (out of sight) to process our refund. It took her over 30 minutes! It didn’t, however, take the original salesperson but 5 minutes to take our money in the initial transaction. I’m so disappointed. We will never shop here again. Every social media site we belong to will be getting a post from us about the horrible service at Rooms To Go.

Worst place lack of customer service from every angle, they lied about the warranty and when you do use it they are completely useless

Oh how I wish I read some of these reviews first. I had a very similar AWFUL experience as Bobby N.
I placed an online order for a couch, placed June 10^th. We were given a July 3^rd delivery date.
July 1 — phone call asking if we would be able to accept the delivery at a given time frame. Fine.
July 2 — phone call saying it’s been backordered. Earliest it’ll be in the warehouse is July 27. Earliest delivery is 29^th. Fine, we say, we’ll wait.
July 27 — phone call checking delivery timeframe. I clear my schedule.
Today — phone call saying it’s been back ordered, AGAIN. Earliest it’ll be in the warehouse is July 31, delivery Aug. 5.
If you’d like to constantly get your hopes and expectations not met, go for it! Had I known I’d have to wait two months for a couch, I would’ve paid much more for a better couch and one that delivers when they say they will!

Do not waste your time here. The only thing they have going for them is the prices. Bought a bedroom set on Memorial Day and was told it wasn’t in stock but would be delivered by mid-​July. Then it was August 1^st. Then it was September 9^th. Waiting until July was a stretch, but for the «deal» we were getting, I was willing to wait. However, this has gotten ridiculous.
If this wasn’t bad enough, I have been trying to reach my salesman or a manager from this store for a month. Each time I’ve called, they have told me someone would call me back, and they NEVER have. I finally reached them today and have since canceled my order since it was made very clear there was nothing they could do to help me. I’ll be receiving a refund check for my down payment, but at this rate I’m sure I’ll get it around Christmas. They also said they couldn’t send me a breakdown of the refund I was receiving via email. I would have to come into the store. This is the 21^st century right?!
Probably one of the worst customer service experiences I’ve had from any industry, not just furniture. Proceed at your own risk!

Customer service is poor. Carmen our sales associate did not give me any information /​paperwork on the financing so now today I am having to deal with their poor phone skills attempting to get any information.
1 call away from canceling. Mattress Mack wouldn’t let this happen.

The good thing about this place is that the products are good for the price they are offering. We had good experience with the salesperson, whose name was Gerald. He was really nice and went beyond of making our buying process stress free offering me and my husband a lot of options for our bedroom and living room area. We bought bedroom set and sectional and in both cases THE WORST THING was the DELIVERY SERVICE! First of all, it took forever to get them. We waited for a month to get our bedroom set. Second time, the delivery guys scratched off walls and left horrible marks on them. If we knew that will happen we would hire our own team to deliver the items. Seriously, paying $ 100 for the service and pay more to clean up the mess is ridiculous! I am not sure what is going on in their delivery department but they really need to work on improving it!

Horrible customer service. Ordered chair online.
First they would not give a time frame just a day for delivery. Wife waited. Chair was delivered with back broken and leg dangling. Called customer service immediately. Before she could tell the driver the action they took the chair and bounced.
She called customer service again, got run around. Called back got a new rep, no resolution. Said it wasn’t their issue.
I got a call from customer service on way back from work, added wife to call. They asked how delivery went and we spilled. They said we can’t help you, we’re «customer satisfaction». We can only take notes. Pls call customer service back.
I call customer service again. 30 minute wait. Get a person and they tell me they can’t even reschedule delivery of product. They direct me to Online Customer Support. 10 minute wait. Talk to Broham named Jesse who told me Customer Service can* and should have fixed. Transfers me back. 9 minute wait, get hung up on. Call back, another 9 minute wait. Get Vanessa. Explain situation and say, you have my money, deliver me a chair. Says she can’t confirm getting me chair 2 days from now. Ask for supervisor, quasi resolved. Ask for supervisor to tell them this same story. They inform me that I need to call online support to confirm the phone numbers on my order (same numbers on my email receipt)…more time on hold. Get to voicemail that Online Support is now closed.
Frack everything about this process.
Product is actually good, just never want to deal with the company again.

PLease please please do not buy from this place. I bought a VERY expensive leather sofa and a lamp from them. It took forever for the delivery. A few months later, I tilted the lamp (as it is supposed to do) and it crumbled in my hands. It is plastic painted with a metallic finish. And yes there is a year warranty, but Rooms to Go has to send a representative out to your home to ASSESS the item. Furthermore, you are required to wait and hear the day before the time and day of the appointment. As I could not be there because I HAVE A JOB DURING THE WINDOW OF TIME THEY RANDOMLY chose, I called to rescedule. Guess what? You can see a rep a week later but we can’t give you the time UNTIL THE DAY BEFORE.
I JUST WANT MY MONEY BACK. If I had purchased anywhere else, I wouldn’t have a crumpled lamp in the corner of my bedroom right now.

My previous experience with the delivery people at rooms
to go were horriable to say the least. Today may 16 2015 Felix team was awesome can’t say enough good things about them. To bad everyone couldn’t be that way.

Poor customer service, I got greeted by the two sales people on the bedding side of the store but the other 5 sales people on the furniture side were all sitting down starring into space as you walked by. I passed on lady up twice never said a word to me or even eye contact but when another gentlemen walk by her she asked him he would like some help and did he find everything ok. I was like really! No Thanks, I’ll take my five grand elsewhere. I got better service at a funeral home, what a bunch of lazy sales people.

It’s true what they say about the customer service here. We went in looking for a sectional and it started out great — Patrick introduced himself to us and said he’ll leave us to browse and will be around when we’re ready! Great! We don’t like eager sales people harassing us anyways. The store was bright and there were actually lots of nice pieces to choose from at a decent price! So we found one we liked and out of courtesy, went back to the first salesman that approached us. He was helping close out another customer so we waited, which was no problem.
Then when he got to us, all the wanted was to write down our info even after we specifically told him we wanted to know the final price before all of that stuff, in case it was out of our price range. He made us get up and stand next to him, then proceeded to ask us which side we wanted the chaise and what color we wanted. Umm. Did you not hear we wanted to know the cost of the couch first?! He even grabbed my friends wrist and made her stand next to him. Talk about aggressive! Then when we were asking questions, he kept looking at his watch like we were wasting his time! How rude is that?! That’s not customer service at all — he just wanted the commission for the sale!
We were so put off that we left because there was no way we’d let him get the commission for the purchase. We ended up trying to find the item online and making the purchase there. Even if we had to go to another store location, we wouldn’t have wanted to do business with him.

They have very nice looking furniture for display only because if you try to buy something then thats when the worst buying experience begins.
My wife and I purchased a beautiful dinning set on 1÷1÷2015 and were told delivery would not come until february 10^th, we accepted because we really wanted It… big mistake! we received our dinning set on the day that was scheduled to arrived with the only problem that the table top which is glass was broken and judging by the speed and careless way that the furniture was unloaded from the truck and set up in my living room I would not be surprised if the damage to the glass ocurred during this process… oh well things happen right… We were not very concerned after the delivery guys assured Us these things happen all the time and they get taken cared of within two to three days… this is where the LYING starts.
I called customer service to report this as we were told, they proceeded to tell me that the replacement glass would come in 5 days max by UPS, today 9 days later I called to make sure It is coming then now they say that It can take up to 90 days because that particular table is on back order. After expressing my frustration they offered to exchange my dinning set if I want to… what… you mean to tell me you put pieces of furniture out on display at your stores for customers to fall in love with them, buy them and 2 possibly 3 months later tell them you’re sorry because you can’t get all the pieces for them???
they get 5 stars for the looks of their furniture, customer service gets 0 stars.
Rooms to go will be my last choice after exhausting all other places to buy furniture in the future.

We bought a dining room table from here back in April. We absolutely love it and get compliments on it all the time. Our sales person was super friendly and helpful. He triple checked all our info to make sure we were getting exactly what we wanted. I opened a Rooms to Go credit account and got free financing for 15 months (I think). We have been looking for a bedroom set for about two years now and finally decided on one at Rooms to Go. We walked right in, found someone to help us and within 20 minutes we were out, delivery scheduled and payment made. Very easy and quick. Good customer service both times and very reasonable prices.

My honey and I just bought our first bedroom set together. LONG OVERDUE – we were using all of his ex’s rickety old s**t. (Yes, I know I’m either a very patient woman or a very dumb girl… TBD).
We showed up to this location on a Saturday morning around 10:30 and of course we were instantly greeted by a guy – clearly the guy who wanted the next commission of the day. Thanks for greeting us guy, but would you mind cutting back on the lurking and popping out of no where to check on us?
Fast forward to our second lap around the store and we returned to the one set that originally caught our eye. But now lurk dude is no where to be found. Fine, we didn’t really want to deal with you anyway, but I do have to mention when we actually needed someone, it was a little hard to tear the sales guy away from his conversation with another coworker. Not a huge offense, just not wildly professional.
Our guy did not push us or try to upsell us, which I really appreciated. Not that he had to though really, we were buying an entire bedroom set and probably the most expensive mattress in the joint.
All in all, their selection is pretty decent. Only time will tell how good the quality of the materials are, but in their new condition everything seems very solid and sturdy. On a positive note, once we got the sales process moving we really did enjoy the sales guy we were working with. We wanted our furniture ASAP and he made it happen. For a slightly nicer than average furniture store, Rooms to Go works for me.

They have very affordable nice furniture here but trust me it is not worth it! We bought our entire living room set here and the purchase was a great experience but then the delivery came. They forgot a piece of our sofa set, they gave us the wrong lamp and they «accidentally» took the insurance off of our couch. When I asked them to put it back on, the lady who we bought the couches with, said the manager had to do it. It took 3 weeks to get the insurance issue resolved because of their mistakes and a month to get our entertainment center bc it was on back order.
Also, they texted me when the couches were delivered the first day, then the entertainment center delivery was cancelled by them bc they showed up and I wasn’t home. I asked them why they didn’t text me to let me know what time the delivery was, bc that’s what they did the first time. They said it’s my responsibility to call and ask. She said some drivers will text you, but that’s up to the drivers. Ridiculous. My husband asked if we could get a discount on a kitchen bar table we liked for all our trouble. They said no they don’t do that. Worst customer service ever. Don’t waste your money here, all they care about is money not their customers.