Regency Car Wash and Detail

Finally decided to give this place a try after passing by it for years. The gentleman that was taking orders seemed to be rushing even after I told him this was my first time here. He kept showing me the 10.00 exterior wash. I asked him what was one above it he said nothing 10 is the best. I then pointed at the 17.00 dollar wash and he said same wash just better. :)) when I asked what was better or what the difference was he said read it you see then he went on to saying we give you wheel bright and extra soap. At that point it was very clear this guy wanted to go home or just simply take cash and order the Hispanic workers to brush the cars. After paying 10.00 I had two gentlemen brushing off my car with what seemed like CONCRETE cleaning brushes! I rolled down my window and asked the guy can If I can touch the brush. He hesitated a bit but let me feel the bristles. My best advise to anybody DO NOT LET THEM BRUSH your car!!! Or you will end with fine brush scratches all over your hood and the side of your car like me! I immediately stopped both gentlemen after feeling the brushes. Well my nightmare didn’t end there. When your in the tunnel you get no soap while the brushes are going and the spray nozzles that should be spraying them are all clogged and no water comes out of them to make sure the brushes glide and won’t scratch your car. Well scratches on top of scratches!!! I wanted to cry as the machine kept pulling my car knowing I was getting damages. Once my car was out and getting dried I got out to look while it was being dried and noticed all the scratches. I asked to speak to a manager and when he finally came out he said mam you can’t prove those scratches are from us!!! After arguing I finally came to the realization that this place was run by unprofessional careless money hungry idiots. They care nothing about your car. I’ve noticed so many people out of their car pointing out things to be cleaned and not done right. They want your cash and they want you out. Plain and simple! I would however recommend this car wash to my worse enemy!!! :)))

I’ve supported this business for several months now. The older gentleman at the counter is very friendly. Unfortunately, I won’t be returning due to a poor customer service experience today.
At 10am on Tuesday, July 16, 2015 I pulled with intentions of getting my car fully serviced. There were no cars in the area so I pulled up close enough to be able to survey the options offered. The gentleman who was taking orders impatiently signaled for me to move forward (as if it were busy). I tried to signal back that I was reading but he appeared frustrated and walked off upset. When he returned he approached my window very rudely and I asked him if he was in a rush. He replied that he wasn’t but he was trying to take care of the other customers. I informed him that when I pulled up there were no customers and he shouldn’t be so impatient and from there the conversation went downhill. He had a very pompous attitude. We all have bad days, but the experience left a bad taste in my mouth.
I asked to speak to the older gentleman and while I was waiting I saw another gentleman who appeared as if he worked there. I asked him if he worked there and he in return asked me if I worked there? This went on for a few moments until he mentioned that he was the owner. I asked him if I could speak with him and he said «no ones talks to the owner». So I asked him if I could speak to the manager on duty and he responds saying the gentleman I was just dealing with was the manager but he doesn’t listen. At that point I realize this entire establishment was poorly run (minus the friendly older guy who’s normally in the front).
It sucks because I love the way they wash my car, but I can’t support a business with such terrible customer service at the upper level. Now I understand why they have such poor ratings.

Very disappointed, I used to love this place and always recommended people to this car wash but not anymore. It is IMO for a regular $ 17.99 car wash expensive and even after paying the price they do not clean the car completely, there was still dirt in the cup holder and center console, mud in the mats and the windshield was not completely wiped down from the inside.

the location i visited is located on hiway 6 south of ih10 about ½ mile, the workers drying the vehicles arent well trained with the detail products they are given and ir seems the turn-​over ratio is high due to low pay and tough working conditions.

This place is trash!!! They told me that one of their washes had an interior dressing (cleaning) and then it didn’t and they wanted me to pay for another package and pay more for it. I wanted my money back and they said that I couldn’t get my money back and they argued with me. So rude, management has no sense of customer service! Am never coming back here.

Tank top season is upon us and many are watching what they eat. Birds in particular seem to have begun incorporating more fiber in their diets as evidenced by the daily gifts they leave on my car. Roxy was in decent shape otherwise, so I just wanted to give her a quick $ 5 rinse.
On my inaugural visit, I apparently zipped past a couple stations and caused a few incredulous employees to chase me down. I then had to crawl in reverse back to the entrance. While I myself have little sense of shame, I’ve drafted a field manual to save other Unilocalers from potential embarrassment:
1) Pull into the far right lane and stop at the front to specify that you want the $ 5 wash and pay the cashier. He will then tape your ticket to your side of the window.
2) Pull to the end of the lane for a pre-​wash scrub down.
3) Pull up to the conveyor belt. The attendant will read your ticket, program the wash cycle, hand your ticket to you and spray your car.
4) Do not panic when the machinery dislocates your side mirror. Unless your side mirror is not meant to fold in. If this is the case, freak out at your own discretion.
5) Pull out as far as possible for another attendant to wipe down your car. They will ask to see your ticket in case you ordered any additional services.
6) Ride off into the sunset.
I was pleasantly surprised that they wipe down your entire vehicle front to back. Other places might only wipe your hood and windshield (if anything at all). While vacuums are not included, I felt that I had already received my money’s worth.
Another potential drawback is that because the lot is so small, you cannot leave until cars ahead of you are finished. This could definitely be a problem on a busy Saturday afternoon when others are having more extensive work done, but I went at an odd hour and had no issue with congestion.
I’ll definitely be back if I’m in the area when Roxy needs a touch up.

Been here on Sunday
They have really good and affordable exterior wash for 5 $
But today I had the 25 $ cleaning and I think I rather stick to the 5 $ cause they don’t do a really good job on the 25 $ clean.
Overall service wasn’t as great as other car wash that I’ve been before.

In one word– Gheto!
Hands down the worst car wash place in town. I have lived in Houston for 37 years. I have had my car washed weekly since I could drive. This place has the worst customer service I have ever experienced and ignorant staff to the reality. I tried to explain the flaw in how I wanted to upgrade to the higher wash that cost snore but was dented and told its my fault I did not read the sign. What? He is right there to explain he option but explained nothing. Pretty ridiculous. So I had to stick with the $ 5 wash and could not upgrade just because I handed him the $ 5 already? Huh? You would think they would want me to upgrade. Anyway, the attendant proceeded to tell me it’s my fault and nothing he can do and they have the best system in town. I think he should go check out Mister Car Wash on Kirby. Never had any problems there with attendants with attitudes or a bad wash.

I like the express exterior only wash for $ 5, and if you come early not a long wait and you don’t have to get out of the car! Like when you were a little kid you get to ride thru!

Waited in line for 40min Sunday morning. Were very slow. They do have express exterior washes for $ 5 but don’t think the wait is worth it.

yesterday, i had something stolen from my car. it had my information on it. two other papers was with it but that was the only thing taken. i went to management and he said he couldn’t help me. there is a dishonest employee at this car wash. if anything comes of this to my bank accounts or anything else, the first place i will come is back to this car wash. i did not authorize anyone to throw my things in the trash but they did. i would like to go to anybody in authority beside the manager. i can not find them.

This is one of the best car washes in Houston. My vehicle was covered with leaves, small branches and bird poop when I left my house this afternoon and now it’s squeaky clean. What separates this car wash from others: you get your vehicle manually hand-​brushed twice, at two stations, before you go down the conveyor belt. This process removes all the dirt that the machines typically won’t get off. What’s more, you get all this for $ 5. Can’t beat that!

I payed for the VIP service that included interior conditioning. I asked if they would condition my leather seats and the men said yes! When I went to pick up the car, the seats were not conditioned. The manager said I had to pay ten bucks more if I wanted that done. Really? It says clear in the board interior conditioning! Plus i asked. Apparently it does not include leather but this is stated nowhere. The manager only said that the employee was new and misinformed me. The manager did not honor the conditioning. I feel robed as a costumer. Mr. Clean Carwash is way much more professional.

PLEAS Read, This place sucks!!! As the old saying goes «you get what you pay for». In my case I got that and more. Stopped in for their $ 5.00 car wash, that’s all you get nothing else. They use these mop looking brushes to scrub the front and back of your car, before entering into the washer. In my case they left gashes in my back bumper with the large staples sticking out on the edging of the brushes. The incompetent manager Jose just did not get it. When my car went in their were no gashes when it cam out there was gashes, then he had the nerve to point the blame at myself stating that I damaged my own car which is when I came to the conclusion that I was wasting my time with this unprofessional, ridiculous man, I strongly advice you if you value!!! your vehicle do not allow this carless business to come any where near it …

Very good place, washed my car after attending a rodeo meeting and they did a very good job and the price is good. It does take a long time but that is because they are so busy. Will be back next time I am in the area.

I would rate this place a 3 and half. The car wash and details here are mediocre and the wait is always ridiculous. I’ve been here several times because its so close to home. I waited over 15 min after my car wash was done just to get out of the parking lot because I was blocked in by several cars still being detailed. Needs more organization in the parking/​detail area.

Excellent attention to detail and hardworking employees bring me back to this place. Every detail I’ve had here has been immaculate, and the associates are always friendly.
On a busy day they had to wax one of my cars in the sun because the shaded spots were full. Also, at peak hours it’s hard to find a place to sit. But all in all I have not found better service for the price!

I’m impressed. Stopped in on a Saturday afternoon and they were super busy. However I was in and out in abt 35min. I got the works. Inside/​out detailed leather cleaned etc. they did a hell of a job considering all the cars lined up. Ill def come back

If zero is an option, Im definetely gonna go with zero. Today I drove there for an exterior wash. I heard some exhaust sound and tire spinning while I was paying inside, I recognized that was my car, so I ran out to see whats going on, I saw the wash guy launched my car, and other wash guys evil smiled at my car. Then I went down to talk to the guy launched my car, apparently he thinks Im 3 year old so he said it was because the tire slips on water. Then I talked to his supervisor, his supervisor would just give me bunch of excuses like «That guy is stupid.» All I wanted is just an apologize, I cant believe it is so hard for him to just admit it was his fault. I’ll never go back there again, and I would suggest you dont go there either if you own a sporty car, they gonna treat your car like a rental car.

Express car wash is $ 9.99. Fast service and a good value. I rode along with a co-​worker at lunch. I would return with my vehicle.