Ray Blackburn National Auto Service

I have nothing but good things to say about these guys. My dad was my mechanic my whole life, about 5 years ago he moved and I had to find someone to work on my car. I was skeptical that I could find a shop as honest as my dad but so glad I did. Curtis is awesome, he’s super friendly and never annoyed when I ask questions. They work quickly and are reasonably priced. They’ve worked on both my cars and I’ve had no issues.

My family and I have been taking our cars here since the mid 90s. We’ve had zero complaints for all that time. The staff is knowledgeable, fair, and honest. All the work they’ve done for us has been great, and my car has always been ready promptly.
They were great about finding a more affordable, used engine for my dad. Last time I went in was right before Thanksgiving. They made an extra effort to get the parts I needed and get me back on the road in time to visit family.

Have had decent work in the past but won’t return, and here’s why: I had an evap issue fixed by them that then broke again in 20 days. Assuming the repair would be covered by their 12 month/12,000 mile warranty I took it back in. Without my authorization, they proceeded to replace the purge valve and said it was not covered by warranty and that I owed them $ 189 for the new part + labor. When I explained that I never received a call and never authorized the work, the service advisor became aggressive and rude. I asked them to remove the part, upon which they did (breaking the purge valve holding bracket in the process), and told me: «You figure it out then.»
I will never return to this shop for work. It is places like this that give automotive repair shops a bad name and have customers question their integrity.
I strongly advise others in the NW Houston area to find an auto shop that does honest, fair business and knows how to treat it’s customers. Ray Blackburn’s clearly has not learned this.

Outstanding work done here! Curtis and company are honest and don’t nickel and dime you. Trusted auto repair servive that works on my own vehicles and my family’s. I’ve had an array of work done to many vehicles done here and have received estimates elsewhere only to return to get the work done at Blackburn because they don’t try to upsell you with unnecessary work just to get your money.

I have used them for over 20 years– they are fair, back their work and are an awesome family. If you have auto work to be done in NW Houston — this is the place to go!