Rafail Insurance Group

I was referred to this group when my agent changed careers. Mark’s team has done a very good job with my home and auto policies. Whenever I have changes, they make them quickly and always answer my questions. The only reason I didn’t give them 5 stars is they are not always the best about returning calls or emails. Other than that, I would have no issue recommending them to others.

I’ve just become a recent homeowner and chose Rafail Insurance Group based on the people I met who work there and also their competitive policies. Within a couple of months of moving into the home, there were some miscommunications with the insurance company (and they were threatening to cancel my policy). Elaine was very quick to try and fix the problem and understand why there was a miscommunication. She was very responsive via email and phone.
I have yet to file a claim, but based on what I’ve experienced with the team so far, I’m very pleased with the customer service.

They always respond on time to my queries and willing to adjust payment to my propose schedule

I can’t say enough about these folks. Nancy and Elaine worked with me to lower the cost of my policy by over $ 400 a year and still have great coverage. I use these folks for both my homeowners’ and auto policies and could not be more pleased. Love them.

Rafail treated me very well while I had renters insurance for my apartment in Houston! Would definitely do business with them again.

I love this team! they are always taking care of me. Fast, efficient and always professional! Glad to be with them for over 3 years!

I LOVE this group. They are always readily available with answers and are so helpful. Mark Rafail and his team go out of their way to help with any concerns I have. Sara, Salma and Elaine have assisted me on numerous occasions and when I have contacted them, they got back to me within hours with an answer. So thankful to have them on my side in the event anything goes wrong! You need a good team during those tough times!

I had car and rentals insurance with these guys. Very responsive and reliable team. Enjoyed being their customer. Highly recommend!

Great service. I have always been apprehensive about dealing with insurance agents. I felt like I was being conned into plans I didn’t understand with hidden charges.
Not the case with Mark and his crew.
They are very knowledgeable, honest, and clear. They take their time explaining everything and most importantly, give you time to make a decision. I have since got coverage both business and personal from Mark and do not plan to go anywhere else.

Very easy to work with, set my renters insurance policy up in minutes.

Rafail insurance is the very best out there! They not only help you to find the best insurance but they also educate you on why it is the best for you! I refer all of my clients to them as well as use them for my personal insurance! Give them a shot! You won’t be disappointed!

Excellent company! The staff is fantastic to work with. Great Company and staff. I will gladly recommend them. Elaine is awesome!

Rafail Insurance Agency, makes things as easy as can be. They’re available for questions and is very professional.

I have been with Rafail Insurance since I first moved to Houston 5 years ago. I met him through my job at the time in property management and immediately noticed the team’s level of professionalism and their friendly and helpful manner. I felt confident in requesting that they hold my renter’s insurance policy and have since carried my auto insurance over to them, also.
Not only does Mark always respond in an extremely timely manner any time I have ever reached out to him– even on weekends– but his staff is highly professional and are always willing and able to take care of whatever I need help with and have it wrapped up with a beautiful bow.
I genuinely feel so blessed to know that insurance is never something I have to have a worry about– with Rafail Insurance I have always been 100% taken care of. I HIGHLY recommend this team! Integrity, professionalism and friendliness are top characteristics of everyone in the Rafail office and it makes a difference.

I’ve had my insurance services through Mark Rafail since I’ve lived in Houston (about 4 years now). They have always provides excellent customer service and have been very responsive to all my insurance needs (auto and renters). Big thanks to Elaine for always being considerate and thoughtful to every minute details. All I need to do is send an email and she gets the job done!

Great service. Very nice people. Will do whatever it takes to help you. I have all my services with them and I have not any problems whatsoever.

Just wanted to share my appreciation to Elaine at Rafail Insurance for all the work she did to get a refund processed. It sounds simple but I know it was not, because there was some incorrect info in the policy, so logically the refund would have been sent to the wrong person if processed normally.
Elaine stepped in when I first tried to reach to the only contact name I had (Nancy), and never gave up. She always kept me posted and was instrumental to obtain a positive resolution. And I am not even a client of Rafail Insurance!
Anyway, Elaine has definitely raised the bar on customer service for all other providers.
Thanks Rafail Insurance!

The personal service that my clients receive when working with this company is hands down 5 stars. Attention to detail, prompt & always courteous. Very well known in the community with a great reputation, thank you for your service Rafail Insurance Group!

I have used them since it was the previous owner for at least five years now I want to say. Mina is great he responded quickly to my needs when in a bind not once but twice! These guys are great! Always friendly and they remember me when I call! Business’s need to have a great rapport with their clients in order to provide over the top customer service and Rafail Insurance most definitely has it! Great friendly customer service and a sense of humor! Love it! I would recommend them to anyone and everyone!

I recently moved to the country and Mark and his team took time to explain all situations per policy which provided me the information I required to make the best choice on my insurance. He and his knowledgable staff periodically check in with me to see if there’s anything more they can do.
I don’t just feel like a number with Rafail Insurance — I feel like I matter and that my needs are the most important.
Great service, Great trustworthy group. Fantastic Follow-​up, Fabulous Staff — Highly recommend Rafail Insurance Group!