Quality Home Products

Great team, great products, great experience! Thank you for providing your namesake… Quality Home Products!

We just had a consultation by Mary Ellen Menna. We were informed by Home Depot that we could receive a water test that would last 30 minutes. We have our family in town that we don’t get to see very often, and were a bit hesitant, but decided we wanted to know the quality of our water.
We had plans for the night, and the water test alone took over 30 minutes. Everything was done very leisurely and slowly, and we were trying to move things along so we could get back to our family. Then she started a slide show, after another 30 minutes went by, my husband asked if we could get to the pricing, to finish up. She ignored him and continued through each slide. I asked if the slide show was available online, and she rudely said «No.» And went back to her slides. If my parents weren’t here, I would have told her to leave after that. She also asked if we could fill out a very long sheet with each product we use, and how much it costs us each much. My husband politely said he was very interested in the product, but again we need to speed up this meeting, and would rather not fill out the sheet. She ignored that too, and went through each product and asked us how much we spent. When we tried to explain we couldn’t buy the product today, and we would like to do more research, she ignored that also and kept talking. She ended with snatching a paper I was looking at out of my hands and putting it in her briefcase. As she was leaving, she said to my father, again extremely rudely, «nice to meet you, even though I DIDNT meet you». I was horrified and embarrassed. We were very interested in the product until we experienced this poor customer service and salesmanship.