Prometric Testing Center

THE STAFF DID NOT SHOW UP TO WORK ON MY EXAM DAY. 2+ Hours LATE!
I took my PMP exam on Sunday January 3^rd 2016. The exam was to start at 8am so I arrived at 7:30am since they open their doors at 7am. This is a professional exam in which I used my Holiday time to prepare for and had to give up a lot of my free time and family’s free time to make this commitment. I have spent nearly $ 1000 in exam fees, study material and pre-​exams, not to mention the career impact and necessity to pass this exam on my first attempt.
It was to my surprise and 20+ other peoples that we were there on time for our exam but the staff DID NOT SHOW UP FOR WORK. This is a testers worst nightmare. We are professionals and these exams are big commitments. There was one lady at the front desk who was on the phone with Prometric management but there advise to her was to keep trying the employees cell phones and hopefully they come to work.
You can imagine the stress this puts on people, when you spend months and more preparing yourself and now you are told you may not be able to take the exam today and will have to wait at least a full day to reschedule. The saving grace for all of us was the lady at the front desk who had to manage through this situation because her bosses incompetence to lead in urgent situations. After a couple hours enough people opted for a reschedule and she was able to reach one employee to come in so those of us who stayed could sit for our exam.
I started 2+ hours late from my original time and for much of that time was uncertain if I could even take it that day. Not to mention the material for the PMP exam was changing later that week so if we couldn’t find open spots that week we would have to go back and learn new material for the content change that is controlled by the national organization.
I urge you to use any other center in Houston but the Harwin facility! I never thought to check Unilocal before I picked my exam center and boy was I regretting that decision. Thankfully, I still passed my PMP on my first attempt but it was not without incredible stress caused my Prometric facility and staff.

DO NOT take a test here if you can avoid it. There is NO soundproofing; they give you crappy headphones and you can still hear everything. I agree with earlier comments about the attitudes by all the staff there being unprofessional. The staffers were conversing and laughing loudly almost the entire time, and when I asked if there were better headphones or if they could keep it down, they said no and told me to turn on the noise machine. Heaven forbid they create a quiet, noise-​free testing atmosphere — their only job. The restrooms and water fountains are far from the testing room which matters when you only get a one minute break between testing sessions and they take 4 additional minutes to check you in and out of your testing room. They seem to go out of their way to make things uncomfortable; while taking a 4 hour test, you need to move around a little and get comfy, every time my leg or anything was «out of place» they came to interrupt me and tell me not to sit that way. Notice that all of the good reviews of this place are from 2013; if you can go anywhere else, please do!!!

I recently gave a test there. It was Ok no issues. There is a little wait time so just be a little ahead of schedule.
I didn’t encounter any sounds or any disturbances during the 4 hours which I have there (3 to around 7:30)
The restrooms are on the other side so if you take a brake it would be at least a 5 min long break,(Which includes walking to and fro and also the (security)checks which prometric does every time you come out of the testing room.
In all experience was OK.

My main complaint is the horrible attempt at providing an optimal testing center. I primarily take multiple choice exams and the CLACK CLACK CLACK of the keyboards from other candidates taking the GRE is extremely distraction. You would think they would separate the users so there’s a quiet room.
Their attempt at providing ear muffs is laughable. They do ABSOLUTELY ZERO is muffling sound, they are literally useless. I pay a lot of money to take several tests and Prometric can’t even provide an optimal testing center? ridiculous.
When i took my concern to the gentlemen running the room he was a complete jerk and nonchalantly brushed me off. Never again.

the receptionist attitude is unprofessional.

I took a few professional exams at this location and I would rate this center as moderate. If you go on the weekend it is absolutely packed and you will have to wait 45+ minutes from your scheduled test time. That is inexcusable for the kind of money it costs to test with Prometric. Most of the staff is neither friendly or rude but there are a few flat out rude people who work in the reception area. They do not look at you when they speak to you. Anyway, I went there to test and not to make friends so whatever floats their boats. The restrooms are pretty far away so if you are taking a timed test and will be using the facilities keep that in mind if the clock is ticking while you take a break. As for the room in which the test is given it is on the cold side and the HVAC blower is very loud. The neighborhood this center is located in is on the ghetto side but I felt safe leaving even at night. I have tested at the center on the north side on Imperial Valley and it is so much better. There is onsite security, super nice Prometric staff, better room temperature, etc. If you can I would point you to test on the north side but do not go north on Imperial Valley because it is a total ghetto war zone where it intersects Greens Rd. If your car has a flat or breaks down there at night you will probably be murdered.

Taking a test is usually never an exciting experience, but this testing center goes out of its way to make sure they give you an extra hard time on test day. Security procedures are tough, I get it, but do you really have to be so rude about it? Everyone I encountered (and I’ve been to this testing location twice) was plain rude. Seemed like they hated their jobs, didn’t care to answer questions, acted like we were pissing them off etc. The staff gave such a hard time to the man in front of me who was not too fluent in English and asked them a few questions. Truly disgruntled employees.
Horrible experience both times, and I will make sure I go to another testing location from now on even if it means having to drive further.

came in for a test. Security procedure took a while. While they were doing the check in and pretest security procedure, we were interrupted 10 times with them checking in and out other people taking the test. I wasted 15 minutes for a checkin procedure that should have taken 2 minutes without the interruptions.

I had a great experience taking my MCAT here.
The Staff: The people working at the testing center were all very friendly and helpful. They were detailed and strict in terms of security and making sure you knew what you were supposed to be doing and when you were supposed to do it. The man in charge of checking me in was very friendly and even joked around with the students to try to make them a little more relaxed.
The facilities: The center gives you a locker where you are instructed to put all of the things you can’t take into the exam. The actual testing room was a good temperature, and definitely not too cold. They put you at a computer inside a cubicle and give you headphones. I loved this setup. It allowed for complete focus, and I hardly even knew anyone else was there.
The location: The location is a little bit out of the way if you live in the inner loop. I was worried about being able to find the actual center because it is listed as being a suite inside of a larger building, but the testing center is easily seen from outside the building and very easy to find.
Overall, this is a great place to take a test, and I highly recommend it.

DO NOT TAKE YOUR TEST HERE. I signed up for the MCAT at this location and the «proctors» were never in the room. A man during the middle of the exam starting yelling at his exam and freaking out. Being that I didn’t want to waste or lose time anymore than I already had through this distraction (Mind you with the noise canceling headphones on) I could not say something immediately. Thus, the proctors had no idea and when I called the next day to report the situation and bring it to their attention, the woman on the phone said t” you should have gotten up during your exam in the first place”. Really? Because I am supposed to do your job during the most important test of my life? Pure ignorance. Im sorry what are paid for then? Just to finger print us and treat us like inmates when YOUR PURPOSE IS TO MONITOR THE EXAM. Not too mention they had other exams taking place the moment we began ours. Someone was typing away at their computer very LOUDLY slamming the keyboard and the individual whom was yelling at the beginning of the exam continued to punch his desk in distress throughout the exam. Lets just say, the people at this place did not fulfill their commitment. Good luck I highly suggest a different center. Oh, Also you cannot wear a watch and the computer system clock is not synced with the only clock in the break area in fact the computer as I remember it is about half hour slower. I think (or the other way around). In any case, at least have the decency to match the time with computers.

I’ve been here twice now and both have been good experiences. Since I suffer from misophonia, I am extremely sensitive to sound, and I’m glad I didn’t read S N.‘s review first because that would have freaked me out. I would have gladly driven 30 minutes farther just to avoid what sounded like impossible testing conditions for me. However, that must have been a very unusual occurrence. Seriously, I don’t even hear the other people in the room except for a light sound of typing (not loud, and easily ignorable especially with the sound-​canceling headphones they provide). In addition to the sound canceling headphones, there is a noise sort of like air conditioning or something, which I find helps me in a similar manner to white noise to further ignore extraneous sounds and focus.
The staff here are also very friendly. Seriously, I really like them. It surprised me since normally people staffing such an establishment are bored and tired of repeating the same instructions all day, but instead they make you feel like an individual and aren’t rushed.

I had a great experience at Prometric. All proctors were courteous and respectful. I would suggest they put synchronized clocks everywhere since you can’t wear a watch. Bring a sweater if you get cold easily, although it wasn’t too bad.

I took a 9-​hour exam on 10÷18÷12 at the Prometric testing facility. The testing conditions on that day were disruptive because there were sounds and vibrations that were beyond those coming from the white noise generator. The staff members there agreed that it was not from the white noise fan, except for one of the proctors who insisted that it was the white noise fan. I believe that it was not from the white noise fan because I sat under the white noise fan and these other sounds were not from there.
The first was the deep bass and accompanying vibrations that penetrated the walls. These started later in the morning and persisted intermittently throughout the afternoon. I could hear, and feel, explosions and what sounded like loud action sequences. It would seem that this facility is near an audio store where this would often occur.
The second unsuitable sound came from the heating/​cooling unit. It was a loud, rattling, metallic sound that occurred intermittently throughout the exam. I initially noticed it about 10 minutes into the second part. It lasted around 10 – 15 minutes and seemed to be noticeable about every hour or so. I eventually learned to block it out and attempt to deeply focus on the exam in an active effort to block out the sound; however, it was certainly a distraction and I am certain that it affected my performance that day.
Further, despite utilizing the supplied ear muffs, you could still hear those extraneous sounds. The ear muffs, of course, did not alleviate the vibrations from the deep bass.
I was contacted by the supervisor, JT, after requesting that they contact me. She indicated that they know about the audio store and the bass that comes from there so be forewarned that it something that will likely occur if you go there during their opening hours. Secondly, the rattling sound is supposed to be looked into by the building manager. What happens after that, well, we’ll see. I suppose if enough people complain or some sort of monetary ramification/​fine ensues, then it will probably be fixed. Otherwise, also be forewarned that this could be a problem for you too.