Primrose School at the Galleria

My rating actually is ZERO. I totally agree with negative observations that people did. I was there many times without notice and saw very unacceptable treatments. No wonder they don’t put cameras for parents to watch their kids from their smartphone like in many other states around the country. They have a lot to hide from parents let me tell you that. Ohh by the way I removed my kid already.

I’m not sure why the school has a low rating on Unilocal,but I wanted to let people who are interested in this place to take a tour and get to know the school and the staff there on a more personal level. We have our daughter goes to school. The first couple weeks were tough, but the teachers were patient and caring. After couple months, all the staff made comments on how well my daughter have adapted to the school. She really came out of her shell because of the staff there. The school is very clean, good curriculum, and tadpole app to keep track of all the diaper changes, meals, and nap time. They also take pictures throughout the day and send them via the tadpole app. Assessment is made on a quarterly basis. There is also a music app you can download to play the music they have in class. All in all, everyone’s opinion is different and I suggest to give the school a tour and ask around the parents before you make a decision.

Primrose at the Galleria is usually clean.
However, the teachers in the infant and young toddler area seem uncaring. They seem as if they do not like infants. The children can seem to sense it.
Also, we have personally seen many times the ratios inappropriate, such as 1 teacher per 6 plus young toddlers. As a result, the teachers are exhausted.
If this is the only option you have, it is still an option. But I would definitely try to get in a more caring, nurturing, and educational environment that abides by better ratios.

Wonderful school in a very nice and convenient location of Houston! The facility is new and clean and the teachers are extremely caring and competent. The new director projects an energy and cheerfulness that is quite evident as soon as you enter the school.
Very impressed with this Primrose!
The bad review below (Nothingbut T.) may have been from a disgruntled employee who may have been asked to leave.
The second and third Primrose Unilocal page have many 4 and 5 star reviews!

My oldest is still enrolled over 2 years later, and the price has been adjusted up 5 bucks a week.
School has improved and stabilized. After the startup hiccups they have found their footing and become consistent.
Staff is responsive and will answer questions. Weekly emails and monthly calendar is emailed or provided a paper form at the front desk.

I dropped off/​picked up my child during random times, so I think I’ve observed quite a few things perhaps I wouldn’t have had I done so «normal» hours. I am sharing in case this is helpful to prospective parents looking to send their child to this daycare.
So, here’s my list of observances:
1. Teacher turnover is really high.
2. Teacher to child ratio — Management will tell you what the Primrose policy is vs. what the State requirement is and that they follow the Primrose ratio. But that isn’t always the case. And a teacher has actually told me she has been out of ratio many times.
3. My child has had numerous injuries at the school without them being able to explain what happened. Yes, accidents happen, but we were not pleased with how the situations were handled either.
4. Even the school cook has changed several times. So, what do they do? They take one of the teachers from a classroom and have her substitute as the cook! Meanwhile, random teacher (s) are going into the classroom to substitute so the children do not have consistent care.
5. Many times crackers (graham crackers, goldfish and saltine crackers) were offered for morning and afternoon snacks, quite different than what had been listed on the «balanced nutrition» menu. I can’t speak about the lunch since I haven’t observed lunch time, but I do wonder…
6. Cleanliness — I have observed children coming from outdoor playtime then preparing to eat their snack, but the teachers did not have the children wash their hands first. This is clearly written on their daily schedules that they follow hygienic procedures after certain activities. It just made me wonder how consistent they were with this as well as other procedures.
7. Too many kids in class with nasal mucus (green, not clear). And evidently teachers do not feel it is necessary to wipe or help them wipe their noses. I understand a child wouldn’t necessarily be kept at home just b/​c of a runny nose, but at the minimum, is it asking too much to at least wipe their noses?.. for obvious reasons…
While each location is different based on franchise ownership, due to these experiences at this specific one, I would never consider placing my child in any Primrose school.
If the adage ‘you get what you pay for’ is true in this case, I would gladly do so for the safety and quality care of my child, but I personally don’t believe that is the case here.

To be honest it’s too much for them to give them 1 star.
I am actually 17 and i came with my sister to bring her daughter to this nursery,
Okay the place was clean and the classes were clean thats the only advantage i will give them.
My niece is 10 months and it’s her first time to go to a nursery.
On our tour the tour guide told us that any one on their first 1 week they will keep holding her and taking care of her more.
On the first day, when we dropped her, it was my niece’s time to drink her milk (and every child when they see the milk they will take it) we left the teacher to give her and we sat outside to do the payment.
When my sister went back to check on her after 15 mins the teacher was just shaking the baby while she was dying from crying and she told us she wanted to sleep.
My sister took her and gave her the milk and took her to sleep so she feels safe.
After about 1 hour we came back suddenly and my niece was crying on the floor, all other infants were crying, and my niece was sucking another baby’s pacifier! As soon as i so that i ran took it and gave it to the teacher she just stood there doing nothing.
Here comes the (we take care of children in their first week most) ??
Well i didnt see that. When i wanted to go out another baby girl saw me going out as soon as i just held her she came quiet, that means that they just want to feel safe, not just putting the babies at the floor and every baby cry will make the other cry.
Yeah i am only 17, but i atleast understand that at this age if you just sing or dance with the baby they will stop crying.

This is the place for you if you work in or near the Galleria area AND convenience is a HUGE factor for you in choosing a daycare. In my case it is so I basically grin and bear it… The PRO: place is a new build so the facility is very clean and «modern» looking. That’s about it for me. CONS: Teacher turn over is ridiculously high and things seem pretty chaotic and unorganized. Remember this is a franchise business so their priority is going to be doing what it takes to make a PROFIT.

I’m only giving this place 2 stars because it appeared insanely clean, as far as I could tell from my visit and they didn’t have any violations on the DFPS website. However, my daughter was allowed to play in one of the empty rooms while I talked to the director, and came down with a cold the next day. For a school that cleans its toys twice daily, I would not have expected her to get sick without even being around the other children. The location is very hard to get to if you do not work in the Galleria or right around. They also do not have webcams in the rooms, which was explained away as protecting the children’s privacy. When we were standing at one of the windows to the classroom, a younger teacher came and «scooped» up a child that was not participating in the activity properly, and it was sort of in a rough, irritated manner. It was the deciding factor for me, to not allow my daughter to go to this school. The director made a comment, but the teacher wasn’t able to hear it and when the teacher looked up and saw us, she seemed startled. At my daughters new school, the webcams are available, and we only have access to view her room, which is to protect the other children’s privacy. If she doesn’t feel like participating in a activity, she is allowed to play with the toys on her own. I like that she isn’t forced to do anything she’s not ready to do because she is only 10 months old and shouldn’t be forced into activities.
TO «THE B.» — I know my child caught a cold from this place because she hadn’t been sick in 10 months, and whenever we were there in the empty room, she was putting one of the dolls in her mouth. When I asked her to stop chewing on it, the director assured me that everything was cleaned twice daily. The very next day, she came down with a fever and was sick. While it could be a coincidence, a normal person would draw the conclusion that after a child has placed a toy in their mouth, from a place that many other children have done the same, would have probably contracted the cold from this source. It’s common sense!