Prestonwood Animal Clinic

I would like to say Thank You for such a special day when I had to put Bear to sleep, you’ll were so kind and caring .May 13 2016 Thank you so much again.

This was my first time visiting the clinic for my dog that I had adopted one day before my scheduled visit. I was told that there was a free exam within 72 hours of adopting my dog.
I’m sorry, but I had no idea that free exam meant almost a total of my $ 100 that I owed. The doctor examined my dog and said he had a ear infection. She told me his ears were dirty and needed some cleaning, so she took him away and cleaned his ears. She said it so considerately like it was free of no charge. Something that I did not agree to her doing. There goes 30 bucks for something I could have done.
They found out my dog had came home with an ear infection in both ears. The lady then went on about which heartworming medicine Is best for my dog and which ones she preferred for hers. When I came to the desk to talk with the lady about my dog, she had told me, «your total today will be xx.xx.» I was so shocked! Holy crap I did not expect my «free» exam to be almost $ 100?! They decided to charge me more for something she suggested and something that I did not agree to again. I understand that I am capable of taking care of my own dog and that will obviously cost a lot of money, but really?! I had ordered some dog ear infection on Amazon and they worked like a charm. And guess what? It was only $ 15 bucks I had spent on it and his ears are getting better.
Never again will I go here. Throwing in additional fees that I did not throughly get to go over is ridiculous.

This place is awesome! I took my new baby bunny here to see Dr. Taylor and the whole experience was very informative and helpful. I left with a healthy bunny and as a happy customer! Thanks Dr. Taylor!

I would highly recommend Prestonwood Animal Clinic. We took our Mastiff here after a week of stomach issues. Dr. Ramsbacher was very sweet, explained everything in detail, and made us feel comfortable in a scary situation. Our mastiff ended up having to have surgery through all of this the front staff was very helpful and we also had Dawn helping us. She was heartwarming and brought comfort to us. We are happy to say our Mastiff recovered well, and we owe a big thanks to the staff at Prestonwood Animal Clinic for saving our Mastiff.

We have been going to this clinic for many years. The doctors are truly exceptional and caring. It is clean and the staff are very professional. Reasonable prices. I would highly recommend!

We’ve been going to Prestonwood Animal Clinic for over 10 years. I think the doctors there are truly exceptional. Anytime we’re unable to get in to see Dr Taylor on the fly and we see someone else, I’m consistently impressed and pleased. A few years back they were extremely compassionate and helpful when we had to put down our dog. Now they take excellent care of our newest family member!

Really enjoy the service my dog and cat gets when the come here. The facility is always clean. They are able to get me in the same day and the staff is always friendly. My cat really doesn’t like other people but they were able to calm her down and keep her calm throughout her entire wellness exam. The are really good about answering all my questions and helping calms any of my fears of they arise with my animals. They even have a boarding facility onsite and are very nice and friendly. Last summer when I boarded my dog I called everyday to check up on him. The staff was kind and were able to give me a detailed report on how he was doing. Not once getting annoyed with me calling so many times.

I first went to this vet solely on knowing one the vet techs that worked here 5 years ago. I was hooked after the visit. I now travel 15 miles to continue to take my furry kids
I did have one bad visit from one vet that worked here for a brief moment and am glad that she no longer works there. She stated that my female dog was in heat but a month later she had pups. Really? Did you even get your degree? But enough about the rant since she no longer works there.
Now on to the raves about this great vet. The vets are wonderful. They answer any questions that I may have and explain the answers in a way I understand.

Had to wait two and a half hours for a regular check up. The doctor told us two different things, while in the exam room she said our puppy was perfect and healthy, but when checking out it was a whole different story. So not only am I confused about the entire visit (since the doctor didn’t come outside during checkout to explain anything that was going on) my overall experience was confusing and long. I won’t ever waste my time here again. It seems like they just want to sell you stuff to add to your ticket without any explanation as to why your pet needs it.

The only reason I am giving them two stars is because the veterinarians are very capable, caring people.
The boarding staff, on the other hand, is nearly incompetent. I have a very sickly three-​year-​old dog. She requires daily medications, careful handling, and close monitoring of her eating (and occasional force feeding) because of her neurological disorder.
I walked into Prestonwood to drop off my dog. I explained to a very unenthusiastic employee that I was here to drop off my dog for boarding. She buzzed back to boarding, and a man came out to take my dog and all of her items. The extremely cheerful (sarcasm emphasized) front desk girl had moved on to helping everyone else behind me. As I mentioned earlier, my dog has many health issues and there are very specific instructions that I have to leave for her to get the care she requires.
So I waited another 15 minutes behind all the people who came in after me to leave the pertinent information with the boarding staff. I finally get back up to my favorite front desk girl, and tell her there is information she needs about my dog before I leave (shouldn’t she be the one asking me for information about my dog before I leave?). I begin to rattle off her medication requirements, that the medication needs to be refrigerated, what to do if she’s not eating, etc. The girl just stares back at me. I ask her if I should write this down for her. I’m told, «No that’s okay.» She didn’t write anything down, and I walk out feeling very concerned.
I leave for my vacation and am gone for 12 days. Because of an uneasy feeling in my gut, I call every other day to talk to the boarding staff. I am reassured every time that she’s eating wonderfully and that she’s thriving and doing great.
Upon picking her up, I’m horrified:
1) She had lost 1.5 lbs (weighing only 4 lbs, this is nearly half her body weight). Weird, because I was told she was eating all of her food every time I called.
2) Upon paying the bill, I realized I was paying for a vet visit. No one had called me and told me she was sick. No one mentioned it in the 4 – 5 times I called and asked about how she was doing. I ask why there is a vet visit. The front desk girl is like, «Oh ya! I forgot about this.» and grabs some medication that I’m supposed to be giving her. …Glad I asked about the vet visit or I wouldn’t have gotten the medication she needed?
3) The next day I had to take her back to the vet (she had seen the vet 3 days earlier without my knowledge for a stomach issue mentioned in #2) for an ear infection. The ear infection was pretty advanced. I am a law student, NOT a veterinarian and I could tell that it was bad just from picking up her floppy ear. How did no one catch that during her first vet exam? Checking a dog’s ears seems like it should be standard protocol. When people go to the doctor, regardless of what their ailment is, doctors listen to their chest and look in their ears. It seems the same would apply when a dog is seen by a vet, but apparently not.
4) She had a section of hair missing from her right back side that had clearly been cut by someone. Not a small bit, that only someone who is neurotic would notice – but a large chunk. I went back in to get an explanation, but no one at Prestonwood would own up to it. I guess my dog just cut that huge chunk of hair in her free time when she was bored hanging out in the kennel.
In summary:
It seems there are quite a few people who have had positive experiences. Those people also seem to be the ones who have pets that don’t need much attention and are healthy/​happy.
If you have a pet with special needs and you’re looking for somewhere to board your dog – look elsewhere.
**This is not a blanket statement applicable to every Prestonwood employee. In previous times boarding her, I remember a great employee named Meghan (spelling?). I don’t know where Meghan was during this horrific boarding experience, or if she’s even still there, but I won’t be back to find out.

Excellent team of vets and staff that are genuinely caring and compassionate. We have used Dr. Morales, Taylor, and Kennedy for the past 5 years for our cat and dog through MANY pet health issues — feline diabetes (yes, I’m serious), dog skin cancer removal, allergies, and regular checkups. They have always explained issues completely, answered my many questions, and never seem pushy with expensive services. Based on our previous vets, I think their services are very reasonably priced.
Their cat boarding services are also excellent and reasonably priced. I felt confident boarding our cat who required special feeding instructions and medicine twice a day.

Wonderful team of people and vets that really do care for your pets. Haven’t had to board my pets, but the service here is great and I will continue to bring my future animals here!

I must admit, I picked this vet solely based on location/​convenience, but it turned out great. The environment is clean and calming. Every staff person was friendly and clearly loves animals. Dr. Lopez was just wonderful with our dog, Max, who was not thrilled to be there. The prices were reasonable and less than we are used to in California. Very happy with Prestonwood!

From the staff checking in to the technicians and vets, this place is wonderful. The rooms are clean and spacious, the waiting room very open and inviting. I highly recommend this place.

Decent place, but expensive pricing on vet services. They also do boarding for your pets and have reasonable rates.
You don’t have to have an appointment which is nice.

Dr Morales and the staff here are fantastic. I have a high-​energy, slightly neurotic dalmatian so visits to the vet aren’t always pleasant. The staff makes a real effort to get us in a room right away and are all so sweet to my dog. Dr Morales is smart and down-​to-​earth. She really listens to what I have to say and seems to genuinely care about my dog. I will never go to another vet as long as Dr Morales is here and I live in Houston. I’ve moved around a lot in the last two years and this has been my best experience, by far.

Needed a place to take my pet rabbit, called around to some other vets and they either didn’t see rabbits or the vet who sees rabbits was not in. A very helpful receptionist at Blackhorse Animal Hospital recommended Prestonwood. The Vet was great with our little rabbit and got him taken care of, he was even pleased to see our little guy who was «a nice change from cats and dogs». Impressed and thankful for a good animal clinic, will be bringing my Marley back here.

I take my animals here after a REALLY horrible experience at another vet and I am SO glad I did! This place is great: very professional, friendly, take great care of my «kids,» and are incredibly down to earth. I will ony take my animals here from now on!

Prestonwood is the vet we take our animals to. The owners know us, even though I would not consider us «regulars». They genuinely seem to care about the animals.
Their new location (on Schroeder Road — the 249 location is closed) is amazing! They’ve got really nice holding areas for the animals and there’s even a seclusion area for pets that might not handle the kennel environment so well. The best part is their outdoor area. It has been designed specifically for animal rehabilitation including gently sloping hills for the animals to walk on.

We first took our cat, Zorro to Prestonwood Animal Clinic after we moved here. Hurricane Ike kicked up a lot of crap in the air and he got allergies pretty bad.
The doctor was awesome, took us in without an appointment and we’ve come back ever since. They have moved from their old location, off of 249 and the new facility is amazing.
They also do animal boarding so when we go on trips Zorro always stays here. Their prices for animal boarding are on par with what you’d pay at Petco but the service in my opinion is much better.