Platinum Pools

Everything was perfect until we signed the the contract. They did a good offer for a the outdoor kitchen + pool. 1 week after the contract signature we learnt that the contractor for the outdoor kitchen would not be able to do the project without increasing the price in 10k.
After several discussion, we accepted, and signed the contract in August.
We paid USD200 of rush fee for our HOA. We had the project approved in 2 days. We thought we would be good to start the construction. Nonetheless, they said they forgot to submit the City permit approval request. We lost 2 weeks more.
After we got the City permit, they said they had to go thru internal audit process (why take so long to start it???).
We are on November now and they have not even started to digging my backyard. Trying to get the contract cancelled (even though i have already spent money with the HOA) and get my initial deposit back.
Do not recommend this company. Not professional at all. Be careful, i have lost money and time with them.

Let me preface this by saying that I have talked to people who have had positive experiences with Platinum but ours was far from that. From messy contractors to a 2 month delay in finishing our pool (which by the way isn’t completely done), we have gone through the gauntlet with them. This is supposed to be a service company but their «service» is absolutely terrible. I don’t know any other industries where a company would still be in business after treating a client this way. Our pool is now up and running but we discover something missing or wrong almost every day. Just last night we saw that the refill tank was full of mud so every time our water level is low, it is pumping in tons of dirt with the water. We are working with a landscaper right now to fix the absolute mess Platinum created of our yard and it is going to be a good chunk of money so be prepared to set aside an extra 10−15k to make your yard not look like a dried up mud pit after the pool is done. They sure are responsive when working on your pool design and quote but once construction starts, get ready for hell. We had to call almost every day to figure out what was happening next and when someone would be there. We had an empty hole in back yard for 3 – 4 weeks before anything happened. Once the pool was FINALLY done and had water in it, we waited 4 days before someone came out to start the pumps so we had green, stagnant water in our brand new pool to top off this whole painful process.
I’ve always heard that building a new pool is quite the process but I had no idea. I don’t have experience with any other swimming pool contractors so I can’t say they would be better or worse but you have been warned about this one.

We contracted last Summer to build a pool and hardscape and could not be more pleased with the results. The price was exactly as quoted, any questions or problems that arose during the process were dealt with and the project was completed in exactly the time frame outlined. We’ve used it regularly since the day in became swimmable and are thrilled with it. The design and sales process was very professional and the workmen did a very nice job. They did recommend «River of Life» for the landscaping, but when contacted several times the owner never called back and we went with another landscaper with excellent results.(Exterior Worlds and Michael Constantino).

Like others, my partner and I invested quite a bit of time really shopping around for the best pool company we could find. After looking at each major pool company’s, BBB ratings, visiting numerous showrooms and speaking to several sales persons we felt comfortable that Platinum would live up to its name. Boy were we wrong! The entire process of building our rather small 14 by 14 pool was a comedy of errors. We knew we are in trouble when the company began the process by digging the wrong depth of hole in our yard and then had to fill in part of the hole once they realized their error. Throughout the entire process the problems grew to exponential levels. We were constantly told Incorrect times and dates that workers would arrive. I was constantly asked by the ever changing barrage of subcontractors what I wanted as soon as they arrived to work. I think they thought that I knew how to build a pool. If I did, I would not have invested 10s of thousands on Plantinum. One particularly memorable experience was when several workers sent by Platinum were outside working on the pool and although I was inside my house I could clearly here them loudly calling each other gay slurs in Spanish. When I told the company of this outrage they did make the crew call and apologize but the offense had been made and my trust in what they claim to be their «professional» and carefully evaluated and hand chosen subcontractors dissolved. The time it took for the pool to be built was ridiculous, from mid February to early August (6 months). So much for their claim to have pools built quickly. The delay in our case was a matter of drainage on our property. This was not the pool company’s fault, but time and time again they flat out told us incorrect information about our drainage options which we only found out when we called the city and talked to the city’s head inspector. We had additional delays due to misinformation from Platinum regrading the gate needed to fence of the pool. We had to resolve their miscommunication by again calling the city inspector and getting them to tell us the correct information. Now in all fairness, I must say that the pool they built is attractive and so far works, but nothing, to me, is worth the countless headaches that this drawn out process caused. My advice is buyer beware and get everything, and I mean everything, from Platinum in writing.

I am aware that in a service industry, positive feedback can be more rare than complaints. I want to take a moment to let all know that my experience with Platinum Pools has been an overwhelming positive one.
Shaun, David and Belinda all worked their hardest to meet our desires for our pool as well as completing it as quickly as possible. They were overly responsive and kept me informed at all times. Not to say that everything went perfectly, I had several issues with the layout of the pool as well as some issues with the drain lines and overflow lines. However, this is new construction! Issues arise. The issues were handled quickly, efficiently and to my satisfaction.
In addition, Shaun referred me to River of Life for my landscaping needs. Kevin was outstanding!!! Keep referring him to your clients!!!
All I can say is: «GREAT JOB ALL!!!».
Thank you for a beautiful back yard (oasis),

Platinum Pools has one of the most impressive showroom’s I have been through. Their professional design team walked us through every step.
When we first decided to look into digging pool for our backyard we didn’t know any of the details. We just knew that all of our neighbors had beautiful pools and four of them were Platinum customers and were extremely happy.
Now that our pool is in the ground and we are swimming, you can add us to the «happy» list!

Company was hired to demo and remove old pool and build new pool. Construction was OK, although it took longer than represented. However, time and post-​construction rains showed that rather than remove the old pool, many parts were buried in our back yard, obviously with the intent we would not find them. That included a 9′ plastic pipe with the skimmer assembly still attached, including the skimmer basket. They also buried a big chunk of concrete which was too heavy for me to lift. I had to attack it with a sledgehammer to break it into smaller pieces. I now am going to have to pay someone to haul off the stuff I contracted with the company to remove. I would not recommend this company to anyone.

Quality of the pool seems to be good, but it has only been finished for a day or two. Dealing with the company is horrible. I would never use them again or recommend them to anyone. After a few major blunders on their part I started keeping a blog journal, if you would like to know what my day to day experience has been with them feel free to check it out at:

Contacted company for pool quote. We met and discussed options. Company was expensive, had pushy sales guy who focused on selling high end options even though we told him we were more interested in building a pool in the mid-​price range. He didn’t listen and preferred to tell us what we needed, not what we wanted. Left a bad taste with us.