Pampered Pet Inn

My friend brought her dog in and they cut her and actually burned and bruised her. They refused to do anything about it and left my friend with a nice vet bill. These people are awful! Do not trust them with your pets!

My poor little 17 year old Maltese, Pika, was literally butchered at Pampered Pet Inn on Bissonnet. They had shaved tbetween her eyes causing burns and bruises. When I called to speak to the owner, Ellen O’Connor, she would not even agree to pay for the vet bills and medication. She was very defensive and would not take ownership of the fact that they hurt my little dog. She even tried to justify their actions. I will never again patronize her establishment. My little Pika seems to be in a lot of pain and I am beyond myself with anger and extreme disappointment with the way everything was handled. Please see the pictures of her poor bruised and burned face. They really do tell the entire story. Very gruesome. After sharing my story on Facebook and other social media outlets, it appears as if there have been a lot of other consumers that have had issues with this particular business.

They took great care of my pet and she really enjoyed it. Sadly my dog wasn’t too nice to the others so she was sadly asked to leave. So the dogs there all seem to be very happy and there grooming there is good as well.

I have boarded my dog with Pampered Pet Inn numerous times over the course of a year or so, but the last time she was there she got very sick. After I brought her home, she was coughing really hard and throwing up. I took her to the vet and was informed that she had contracted kennel cough despite having the Bordetella vaccine.
Now I know the vaccine isn’t a 100% guarantee, and I’m not angry with Pampered Pet Inn for the fact that my dog got sick. It happens. But what I am upset about is how they chose to handle the situation.
I called them after I got home from the vet just to let them know what happened and see what their policy on this sort of thing was. The woman I spoke to on the phone never expressed any concern for my dog, nor did she seem even remotely alarmed that kennel cough was probably spreading throughout their facility. Most boarding places I know would be very concerned about the welfare of the animals. Bordetella is very contagious and can spread rapidly in places like kennels. It was honestly shocking to hear her complete lack of interest in the matter. I’m also horrified that nobody ever informed me that my dog was sick! She had been boarded for 6 days and I have no idea when she first started getting symptoms, but I do know that there was absolutely no way they could have missed her cough. It was loud and nonstop, to the point where it kept me up the whole night after I got her home.
The woman over the phone assured me that Ellen, the owner, would give me a call back at her convenience. It’s been almost two weeks and I’m still waiting on that phone call. I’m disappointed in their less-​than-​lackluster customer service and general indifference.
I considered making this a 2 star review in light of my previous experiences that have been positive, but in the end decided that a 1 star is warranted due to the fact that they really seemed to not care about my dog’s health in the slightest. For me, that should be the top priority for anyone who looks after animals. As owners, we entrust our family members to these boarding/​daycare services and it’s heartbreaking to think that their health and safety is not taken seriously.

I picked my mini golden doodle up on 10/​13/​2015 after he had been at Pampered Pet Inn for 4 days and I didn’t even recognize him. While there he was suppose to have a shampoo and trim no shorter than ½ inch. When I went to pick him up at 7:30 AM he was «not ready», so I had to pay an extra day of boarding. When I went back to pick him up at 5:30 PM he was shaved bald except for the tip of his tail, was itching and scratching and smelled really bad (like a dead fish) so I had to bathe him. When I inquired why they had done this to my dog, they implied it was my fault because his hair hadn’t been brushed. My dog gets a bath, followed by a brush out every week, so this was to say the least, insulting. I will not be going back!

I was not impressed with the grooming services — my dog had an uneven cut and bald spots from being groomed to closely. In addition, they did not call when ready — I had to call them.
On a position note, the place appeared clean and I was able to get a quick appointment.
I will not be going back.

The facilities seem nice and the people working seemed to enjoy being there and being around the pets, but they were not the most helpful. Also, our dog (having taken flea medication monthly since a puppy) came home with flea bites. He also usually wants to stay and play around at places like this, but when we picked him up he was barreling out the door.

Love this place! Amanda is the best. My boy was boarded for a week. I will definitely come back. All of the animals looked well taken care of and happy.

I’ve been taking my dog to get groomed, boarded, and doggy daycare to Pampered Pet Inn for about 6 months now, and I absolutely love them.
Why? Because it’s a mom and pop run business that truly cares about the dogs that they serve. I’ve watched them groom the dogs from behind the door, and they treat them like friends.
The best part of it was when I found an abandoned dog on the street and needed to board it until I could find a foster home, the owner heard that the dog was a rescue and immediately gave me 50% off of the bill… that’s just plain nice.
I would highly recommend them for your puppy’s need!

I’ve dropped my dog here so many times, awesome, pet loving people run the place. They remember you and your dog .
They can send you texts and pictures of your dog .
I’ve tried other pricy places, this one is way better, so far so good.

The price was very reasonable, but the quality was less than what I expected. The owner was extremely pleasant while answering questions I had about the grooming services they offered. And after asking these same questions to many other groomers in the area, I actually was delighted to sign my pup up for a bath and groom that weekend. When arriving to drop off my pup, the staff was clueless and unpleasantly insisted that I didn’t have a reservation. After kindly stating that I made a reservation two days prior, another staff member appeared and somehow found the reservation I had made. It was logged in their system. No big deal though-I’m not very good with computers either. They took my pup and put him in a very tiny cage by the front door (which I thought was strange since it looked like he was for sale or something). But here I am in a new city-​needing to get my dog groomed for the first time so I figured I would roll with it. When the groomer came out of the back to talk to me about what type of cut I wanted for him, she was annoyed and stressed. They said she was the only groomer there today. I gave her simple instructions for a teddy bear cut. No issues there.
When I came to pick up my dog a few hours later, I was shocked. I paid for a full groom, bath, nails trimmed, ears cleaned, and glands done. He smelled so badly of other dogs that I had to bathe him twice when I got home. The first bath was enough to get all the dog hair clippings (from OTHER dogs) off of him and a second time for the awful smell. The cut was decent enough. My dog was so happy to leave that place, he was shaking for an hour after he got home. My dog has never done that and is well socialized with dogs and people alike. His behavior was extremely strange.
The cost was probably proportional to the services, but after seeing other dog hair and his own sticking to him and him smelling terribly, I would not go back. The staff was nothing like the owner who I spoke with on the phone. For this reason, I am writing this review to provide feedback. I understand how difficult it is to own a small business and to have employees that are enthusiastic about good customer service. Fortunately, I feel like if the owners were aware of how less than mediocre this establishment is on the weekends, they can still do well if they take appropriate measures to correct it. I most likely will not be returning to this place, but I wish the owners luck. Hopefully they can turn this place around before it’s too late.

This place is tops. I boarded by dog here for over 10 years. The owner– Ellen is kind and devoted to her business. Boarding is never easy for a dog. The constant barking and foreign environment of a kennel is stressful on any dog. Thinking or expecting that a dog will not be exhausted from the experience is naïve. Having said that, we all need to board our pets from time to time and the Pampered Pet does a fine job.

I’m giving this place 2 stars because atleast my dog was still alive.
First of all, I truly believe she was left outside the entire time.
Second of all, they handed me the wrong dog when I went to get her.
Last, but not least, poor girl was panting the entire way home as if she hadn’t had a drop of water all weekend.
I will be paying the extra money & just go to Rover Oaks next time.

For the past year I have been utilizing this business to board and care for my dog when I needed to go out of town. Over the past year, I have boarded him roughly five times. Two out of these five times (one being today), I picked my dog up earlier than expected, without calling to inform anyone that I would be doing so. Both times my dog was covered in dried urine (white coat stained with yellow) and today had dried feces in clumps around his neck. What this tells me is that this business only takes care of the animals within it’s care, the day the owners are scheduled to pick them up. I swore that I would never take him back the first time, but the business owner pleaded with me to give them another chance, saying that he would «Take care of the situation», assuring me that it would never happen again. Upon arrival home this evening around 5:30pm, my dog drank an entire bowl of water (dehydration) and has been sleeping since (it is now nearly 11pm). I will not be taking my dog there ever again and I recommend that anyone who loves their pet to do the same.

I’ve been getting my dog groomed here for over a year.
Each time he comes back, he looks fresh, is super cleaned up (ears, nails, paw pads, hair around his backside and underside), and he is also HAPPY and isn’t anxious (which is a huge relief). Another plus to this is that the prices are extremely competitive in comparison to other groomers, and I always feel like I’m getting the best deal for all that is done.
This past weekend I boarded my little boy for the holiday (he usually stays with friends). Obviously, I was nervous and concerned, as this was his first time being boarded in Houston. Winston came back calm and collected, clean, and his items were returned all together. They even called me to let me know I had left something of Winston’s there, and they would hold it until I could come back and get it. (Great customer service).
A great point of mention is that the owner, Ellen, is always there and she LOVES dogs. They also have an online appointment scheduler, and they always call you to let you know your pup is ready to pick up.
I feel safe knowing Winston stays with them — he always comes back in a good state and calmer than he is when he’s at home.

God bless Pampered Pet Inn. My Collie and I moved to Houston from Chicago a month ago. I was starting a new job, that required some travel, and needed some help with my dog. My dog has stayed with them about 12 times in the last month, including a weekend stay, and I could not be more happy about the way they took care of my baby.
For me, it is all about trust. The gals get excited about the arrival of dogs, because they truly love taking care of dogs. When my dog pulls me to the front door, that tells me all I need to know.
Developers are buying everything in West University. I hope they stay put. I need them to stay put. Sadie needs them to stay put.

Hit or miss service. Some times I’ll get my corgi back happy and well groomed. Otherwise I’ll get him back badly needing to poop and agitated. It really varies by who is working that week and it is such an issue that PPI becomes the third or fourth choice after my boarder of choice are full.

Man, I’ve been coming here for over 5 years. Can’t believe I haven’t reviewed it yet. I love this place. My dogs get really excited any time I pull out my suitcase and howl all the way to PPI. The owner is wonderful So sweet and most importantly puts up with my crazy beagles on a regular basis :)

My dog has been sleeping and snoring the last couple hours. I just checked him out of the Pampered Pet Inn!
Their front desk setup is funny with elegant framed portraits of dog busts showcased in aristocratic clothes. On the ceiling, there’s a taxidermy cat that looks scared shitless. The only thing I didn’t like was bird cages in the front room. One bird practically ruptured my eardrum with it’s high-​pitched SQUEAK!
Pampered Pet Inn prices are very reasonable. My 35 lb. bulldog cost $ 25/​day. I used a Unilocal check-​in coupon bringing that cost down $ 5 total at checkout.
The services they provide are good too, separating dogs from cats in two separate buildings. They take the dogs out 4 times a day dog park style. They even washed my dog’s bed for us on the last day.
Now, I just gotta wash him. He must of had fun ’cause he stinks like a dog!

I love this place and so does my pooch! It’s a tight knit community but they always welcome new customers! The owners are so sweet and hard-​working and my dog is so happy everytime he leaves! Definitely the place to bring your pet!