Old Farm Apartments

I’ve visited the community a total of 3 times. First time I came in I spoke with a gentleman named Jesse. Not that he got up to greet us or anything, but I figured it out by reading his name tag. He was very gloomy the entire time that he spoke with us, didn’t offer us rental criteria, a tour, he didn’t even bother pull out a guest card for that matter (Clearly our follow up information was not needed). Once my husband and I got pricing and left, my husband had an additional question and went back into the office. Once he came back out he mentioned that Jesse has just remembered they were offering a Special for this month, «$ 99 application fees to apply for any unit and $ 500 visa gift card at move in time.» … How do you forget this?! That to me was a bit annoying, but the unit that they were offering was one we were very interested in.
After some time, and thinking it over we decided to go back last Saturday to see a unit. I was racing through traffic to get there before close and we made it at about 4:10 PM. Once we arrived to the office I was greeted by a lady (again who didn’t bother to move from the desk or introduce herself). She was asked what we needed and I told her we were very interested in seeing a unit. She then mentioned that they stop showing units an HOUR before close. How this makes any sense at all? I’m still trying to figure that out… Now I understand every Leasing Office needs time to shut down model units but it most certainly does NOT take an hour.
I was offered to make an appointment once I was turned down, but we were not really interested after that.
We gave it one last shot the next day. We finally got all of the details of what is takes to lease an apartment there and some background on amenities etc.
My point is, it shouldn’t take 3 trips to get what I should’ve gotten the first time I walked through the door. Would I lease here? I really am still trying to debate on whether it would be worth it or not.

Awesome but little expensive for amenities!
Been here for 7+ years! Safe, Clean and location is perfect (no traffic). Houses are old but I have heard they have been renovating them when the house is empty! Few times I have asked for maintenance it was good!
Location is what I like the most it’s close to Galleria, Energy Corridor, Richmond Street, Hillcroft Street, Memorial area! Midway between city center and montrose!
Also close to AMC, Walmart, Kroger, target, trader joe, whole foods, specs, Walgreens, Richmond pubs, ton of good restaurants!

This organization is horrible! I read reviews that were not great and thought «Well I’m a responsible tenant, I shouldn’t have any problem.» WRONG! Even before moving in, trying to get anybody to answer the phone or respond to an email was impossible, this should have been a red flag! After I moved in, I made several maintenance requests that took a week or longer to handle. I didn’t have a kitchen light due to wiring for over a month! One of the vents began leaking in the bathroom where I was hand washing some clothing in the sink. The leak was fixed promptly however it caused a huge mess that maintenance did not clean up and ruined my clothes. Prior to moving in, Old Farm agreed to removed their provided washer and dryer to allow me to use my own. Upon fulfilling my lease, they then charged me my full deposit for the cost of the washer and dryer they REMOVED before I even moved in!!! Beware, you will regret moving to Old Farm, even if you’re a «responsible tenant!»

I have to say the management group here are the worst! Stayed for 2 years. Got tricked and offered an deal of «upgraded unit» after the first year and ended up in a non-​upgraded one. Anything involved with the staff was extremely frustrating. Bad bad attitude, impatient, no smile, sometimes rude! It always made me feel that they hate their jobs and their residents. I remember I used to like this place, that’s before this management took it over, resident side office clerks were so nice, friendly and helpful.
My friends and I had seen no change and the problem was getting worse and worse, we all moved out of this horrible apartment.

I am a current resident at Old Farm Apts. I have a the most miserable experience. I’m excited about my lease coming to an end. The entire apartment complex is a façade. I pay extra for updated apartment but everything is poorly done. I have a stack of work orders that had to be done. The maintenance takes forever to come and do repairs. The worse thing about the apartment complex is the office staff! They are so Rude and not accommodating. Well enjoy… you now have my experience.

Carolina (office staff) & David (maintenance) both professional and friendly staff and had done great service. They listen and answer my questions in their best knowledge. This place need more staff like them!

I lived in my current apartment for about a year. Mine was recently updated, I have no problems with my appliances. The people in the front desk are always busy but they make an effort to help you out. Coraline, Damian and Yas are really nice and hard working.

I moved in here July 2014 and so far it’s been the worst apartment I’ve ever lived in. It’s under new management and supposed to make the services and place better but it’s not. Trust me, DON’T move in here because this place is always so busy so everyone ignores you at the leasing office AND the maintenance doesn’t work on any requests because they’re so busy. There’s only 2 of them. The people in the leasing office do not get anything done and are very unprofessional. BOTH SIDES, The Reserve and The Crossing. When I moved in, the lady was late by an hour while I sat in my car for the office to open at 10 am. Not even one person was there, meaning every employee there was late an hour. There was a line out the door. What a great start… they didn’t have anything set up or prepared for my move in. The only reason it’s busy is because the rent is decent price for having a garage apartment. Save yourself the trouble and misery, the place looks nice inside but it’s built crappy. Things fall apart, the A/​C bill is high. RUN. The bad reviews you read are true.

***RUN***
went and looked at the property but still filled out an application regardless of all the RED FLAGS!
1. leasing agent only showed model, she did not show the property of any of its amenities.
2. got to her desk to discuss prices and availability and i realized she’s sitting and we are standing! her desk does not have chairs for customers!
3. after seeing the property (this, is on a friday) a few hours later called back to ask additional questions but NO ONE ANSWERED THE PHONE! called multiple times!!!
4. called again about 50 times on saturday, no one answered.
5. for some crazy reason against my judgement i decided to apply online before the office opened on a sunday. NO ONE CALLED ABOUT MY PENDING APPLICATION!!! all of sunday went by without anyone calling me to say «ah, yes we got your application and its …»
6. meanwhile i have called and left a message right before the office opened that sunday letting them know i filled out the application online and wanted to make sure i was not charged the deposit as it was supposed to be waived.
7. started reading reviews on this property and they ARE ALL BAD!!!
8. thought i would email the property and cc the corp office thinking that would get a response and for them to cancel my application ALSO left voicemails too!
9. THE CORPORATE OFFICE DIDNT CALL BACK NOR DID THE PROPERTY MANAGER ON MONDAY! i had to call them!!!
10. kept calling on monday finally got a human on the phone around noon on monday who transfered me to the property manager who then tells me they have cancelled the application and i will not be charged! he also asked if i could send an email to the assistant property manager just to be on the safe side. i’m thinking to myself dont you work with her and arent you her boss and can tell her what to do?
11. i send the lady the email anyway
12. GUESS WHO GOT CHARGED OVER $ 800 FOR AN APARTMENT? OH SNAP, ME! WITH ALL THE EMAILS AND VOICEMAILS I STILL GOT CHARGED! WHY WOULD I WANT TO LIVE HERE??? I WOULD HATE IF I MOVED HERE AND HAD AN ISSUE AS I CAN SEE THAT ISSUES HERE ARENT EASILY RESOLVED BECAUSE NONE OF THE EMPLOYESS ANSWER THE PHONE, RETURN CALLS OR EMAILS AND THAT INCLUDES THE CORPORATE OFFICE TOO!

Love this apartment complex. We were here for 2 years. Some things we observed:
— The service is quite good, prompt and effective
— Location is really great, most places (Trader Joes, Walmat, Target, Kroger, Indian Grocers, Walgreens) are within 5 – 10 mins
— Apartment quality is really nice. They are investing more in the apartments. Changed the windows recently and I know there is a planned change of appliances as well.
— We probably saw an odd roach, but very very rarely. I guess being in Houston, its expected.
— There were security issues, but the new management did start courtesy patrolling and they incidents reported did reduce.
If we were to return to Houston, we would probably lease an apartment at Old Farm again!

«Upscale community» my ass. I wish I had read the reviews before moving to The Reserve at Old Farm. This is a horrible apartment complex, and the property is overpriced for what they offer. First, there is insufficient parking, and they tow residents who have to park along the curbs. Second, they have a 24-​hour maintenance «guarantee,» but they do not honor it, nor do they even fix what is broken when you list multiple items. Next, they have a pest INFESTATION: roaches all over the property (inside and out) and mice. They seem to make an effort to have Orkin pest control out, but it doesn’t seem to help. You will have to buy your own insecticide and spray outside around your doors and inside. Also, they don’t seem to care about the trash on the property. I have seen door advertisements stay in the grass for weeks and still not be picked up. I guess they’re waiting for the paper to disintegrate. In addition, the dog breed restrictions are not enforced. There are residents with Pit Bulls that they allow to run loose on the property. Finally, if you have any issues, they will not be resolved by going through Resident Services. You will need to contact the district manager and threaten to report Riverstone (the property management company) to the city and state. DO NOT MOVE TO THIS PROPERTY UNLESS YOU ARE DESPERATE FOR A PLACE TO LIVE!