First off, let me say that I absolutely LOVE Dr. O’Hanion. He’s very knowledgeable in his field, he truly listens to you, he’s forward thinking in his treatments and keeps up with current options. THEPROBLEM: his staff absolutely sucks. You hardly ever are able to talk to a real person on the phone, they’re very rude and unfriendly, and it’s like pulling teeth just to make an appointment. God help you if you need to get a refill on a prescription. While I would gladly give the good dr. 5 stars, I believe he is the sum of all parts and some parts need to be let go.