Oh My Dog!

I’m writing this review to share our discouraging experience with Oh My Dog, solely operated by the owner Kelly Crabb. To start, we’ve NEVER boarded our 2 dogs, nor have we ever left them in the care of someone outside our family or close circle of friends. We were going out of town & a family member was scheduled to stay with our dogs, but had to cancel at the last minute. I reached out to other family & friends, but had no luck securing someone. I moved on to Plan B & asked for dog sitter recommendations. I contacted Kelly & we scheduled a meet & greet. She was very bubbly, energetic & friendly, & she seemed great with our dogs.
I gave Kelly a tour of the house & specifically made it clear that I wanted her to stay Saturday & half the day Sunday, including sleep over Saturday evening. Otherwise, I had a friend who could simply check in on them throughout the weekend for free. She agreed to this for $ 75, a steep price compared to other dog sitters I looked into, but worth it if she was as good as I had heard. We were scheduled to leave Saturday morning. Kelly had a commitment that morning, but would go to our house afterwards at 1 then leave in time to get ready & make her dinner plans at 7. She would return to spend the night after dinner, which she said would take just 2 hours. She said she would stay with the boys until noon or 1 on Sunday.
At 12:30 on Saturday Kelly sent a text message that she was heading to our house. I was driving so could not return the text, but since I had asked her to call me with updates, I expected to hear from her soon. By 2 I had not heard from her, so I messaged her. 30 minutes went by & no word, so I messaged her again. Still didn’t hear, so I called & left a voicemail. At 3, I called my next door neighbor to check on the dogs. My neighbor called back to report that she had let the dogs out to potty, but it didn’t seem as if anyone had been by the house. Maybe Kelly had been by… we don’t know.
By 4:45, I had sent Kelly 4 text messages, left 2 voicemails & fired off an email as a last hope of contacting her since I was very worried by this point. Kelly FINALLY texted (NOT CALLED) around 5 pm (4 hours after she was supposed to check in) & stated «Hey there! Sorry! I was taking a nap they are fine!» By now we are extremely upset that we are paying her $ 75 to stay with & care for our dogs yet she is napping all afternoon at HER house & has taken 4 hours to respond to us & then offered a measly update of «They are fine.» I told her to contact me that evening when she got to the house.
A little before 10 that night I finally get a message that Kelly is heading to the house. What happened to the 2 hour dinner? At 10:15 she messages that she is getting into bed with the dogs. At 10:45 my neighbor contacts me to tell us that she had gone into our house around 10:15 & Kelly was NOT there. My neighbor let the dogs out to potty & noticed the check I left for Kelly was missing from the table this time. Right before my neighbor contacted me at 10:45, she had her husband check our house 1 more time & Kelly still wasn’t there. So did Kelly flat out lie to us that she was staying the night? Did she simply go by the house at some point that afternoon/​evening to pick up the check & never return thinking she wouldn’t get caught?
My fiancé called Kelly repetitively after we spoke with our neighbor. She called back 45 minutes later, said she was at our house «on the porch» (even though at 10:15 she said she was in bed) & that she would be leaving the next day around noon or 1. My fiancé told her our neighbor would be stopping by in the morning for something. At this point, Kelly must have known we were on to her. A little after midnight she sent a picture of one of our dogs, without a message, almost as if trying to prove she was at our house. I think she knew we had discovered she wasn’t spending the night, so after her conversation with my fiancé at 11:30, she decided she better go over to our house. My neighbor confirmed a car had finally arrived in our driveway by the next morning.
Sunday morning we received a message from Kelly at 7:30 that she was going to church. What happened to staying with our dogs until noon or 1? We asked what time she would be back. She said around 10 or 11. At 11 we get a message with a picture of one of our dogs & she asks what to do with the house keys. What happened to staying with our boys until noon or 1? We were supposed to spend the entire Sunday out of town but left early to get home to our dogs by 11:30. We got home and she had not left the keys. My fiancé contacted her, she said she forgot & then dropped them by later that day. He said she would not look him in the eye and was acting very uncomfortable/​guilty.
Bottom line, we believe Kelly is untrustworthy, irresponsible & deceitful & we would NEVER trust her with our animals again. We’ll never know how much time she actually «cared» for our dogs that weekend.

Kelly and the people at Oh My Dog are wonderful! She is always able to come out even without much notice. And it’s so nice to have someone that is dependable and I know that my dog is always taken care of. The prices are reasonable and there are easy payment options. Kelly makes it a seamless process! I have used Oh My Dog’s services for over a year now and I don’t know what I would do without them.

I would absolutely NOT recommend using Kelly and Oh My Dog. After months of speculation I finally figured out my dog was not getting the 30 minute walk as advertised, only a brief walk. Additionally its 95 degees outside and she didnt even fill up his water. When you give someone a key to your house and trust them to take care of your dogs you definitely go out on a limb and I would NOT do that again with Oh My Dog.