Office Depot

So I waited to write this review so I could give them an opportunity to fix the order/​system problem and or communication on their part. However, they failed or as they put it the system was down so the order didn’t get completed. A month and a half later and I still don’t have the badge I ordered for an event on 10÷17÷15.
Walked in the store about a week or 2 before ¹⁰⁄₁₇ to order a badge to be mailed to my house at the customer service desk. I was then sent to a register to pay for it which I did and I got a receipt. I was told it will be mailed to my home no email confirmation of delivery or anything. Cool so I patiently wait nada. Two weeks later I call to follow up because the money came out my account but the product never arrived. I got the ring around because the manager was new and didn’t know what happen she kept guessing.
1^st I was told I called and cancelled the order.
2^nd an associate cancelled it
After speaking to the store manager I found out that someone missed a step during my purchase which cancelled my order the next day. Great they had my money but I didn’t have the badge. At this point I’m furious because all I wanted was a darn badge how hard is it to get a badge ordered. I ended up filing a claim with my bank because they asked me to come down to the store to slide my card for A refund. I refuse to waste my time and or gas to drive to the other side of town to slide my card. Biggest mistake I made in the first place. Then the manager said because of their error they would reorder the badge and take care of it. This was back in October. It is now November 18, 2015 and I still don’t have a badge. So I call to follow up and what do I get again. Another excuse! Wonderful! This time when they placed the order the system was down so it never went through. You would think since I had an issue with the 1^st order someone would make sure this one is smooth sailing but NO that’s good customer service and clearly this location is lacking in that area BIG TIME. I hope the management reads this and really looks into this. Yes, computer systems go down. I work in technology so I understand that. However, you can’t blame that and make excuses for not following up with customers orders once you are trying to make a bad experience better. I won’t be back again. 2 strikes is enough for me. Along with the fact that no one from their company reads their reviews or bothers to reply. Another sign of terrible customer service.
Update 11÷27÷15 the badge that the store ordered for me arrived to my house. In the end it took a month and a week to get a badge from a company located in the US.

New company credit cards with a chip don’t bother coming here as these folks can’t understand why a company credit card doesn’t have a PIN number. Basket full of stuff and these people don’t know difference between a debit & credit card.

While office depot does a lot of great things they are very slow and their email — in print services are a joke. When I email something in so I can run and get it and make it back to the salon they unfortunately will tell me 1 of 2 things. Either A they waited to print it until I am in store, which defeats the purpose of the emailing in or B they haven’t gotten to my prints yet. When giving them approx 24 hrs to complete the assignment is ridiculous. The whole point is to be time saving which I have not experienced yet. Maybe one day.

Operations manager, Marcelis, said he was the store manager. Then, he lied about checking a piece of glass that was defective. We finally got him to check the piece by refusing to back down. When the two colors were set next to each other he still refused to acknowledge that we had received a faulty part.

We use Office Depot for short-​run printing, laminating, large format posters and some tech equipment. The Copy and Print staff are always helpful, even the new ones listen and then show the printing proof for OK. Office Depot corporate has its issues with keeping up maintenance on their printing equipment, stocking gloss paper on wide format printers, paper stock availability in copying — be able to run decent card stock for fast jobs! — and other things that big companies cannot get right. The design and UI of its website for printing orders is not good because they are a retailer, not really a printer. As far as the comment about the paper cutter not working: there is a manual paper cutter we use for trimming an item when they are very busy. They also honor every OD coupon we bring whether it’s snapped on our phone from online or out of a weekly ad. This saves us a lot of money because we’re in there one a week to print something. Recently they changed how they check you out at printing — they get your printing done and then send you to the front to check out — if front’s not busy — that keeps the print/​copy people focused on getting jobs done right away for business people in a hurry. I know they recently hired someone with print shop experience and it’s showing because he knows what really needs to be fixed on equipment and is getting it done. Yes, I have seen a manager who has not jumped in an opened a register — standing in place «surveying» from 20 feet away — and a manager who annoyed me when a cashier was trying to enter my rewards number and it didn’t take. Instead of watching that for 10 minutes he should have come over when he saw the hiccup in his check-​out line and showed the trainee in a NICE way what we both were overlooking. There ARE managers there who are awesome, roll up sleeves and pitch in. Bottom line: we’ve lived in Houston 2 years. We traveled a lot for business. Only one OD in another city matched the service of this location. They get things done for us and save us money.

Second visit today to get a newspaper article cut and laminated. Their paper slicer did not function at all. When brought to the attention of the copy center rep he offered scissors as an alternative. Unfortunately not an acceptable solution in this situation (boss wants to display article; straight edges are a must).
My last visit was to have some business cards made up. No way to enter your purchase card information online where the cards are delivered next day. In person only a small portion of their cheapest options are available without having to order from their third party printer. Then the option I was interested in was not even available though it was advertised online and in store. I ended up purchasing a better, cheaper product elsewhere.
I would certainly come back to make straightforward purchases like pens and paper, but may start looking elsewhere for «copy center» services.

These people must have no training in customer service. They had only one cashier checking out one person in front of me and were taking FOREVER. The manager was there and didn’t even bother opening up the other register and checking me through. He just smiled and went about his business. At that point I just dropped my stuff on the counter and walked out. Went to Staples and was in and out in less than two minutes!

I come here when I know what I want and need and get after it. The store for the most part is empty and never really too busy. There’s not much staff on hand, but they will help if you ask.
I usually come here when I need manila folders, sheet protectors, you know… the basics. I did buy a chair for my office – of which they do have a good selection.

1. Service — The people here are friendly, but they’re not easy to be found. This location has downsize on employee count since they’ve opened in the 90s. I guess because internet purchases are so convenient nowadays, and it’s not a big need to walk in a store anymore. So one employee may cover multiple sections, and they’re not easy accessible because they are busy filling supplies or helping other customers. It’s not that they’re hiding, but I think there is only one person that was a floater, ready to assist people. Other workers were stationed somewhere and couldn’t leave their counters.
2. Pricing — Price is not bad, pretty reasonable for most things. But as an online purchaser, I’d like to keep my options open and compare prices. Even at the store, I might think twice before I make a purchase. One thing I wasn’t too happy about, was that I found something on their website, but it wasn’t available at the store.
3. Ambiance — The typical office depot. It’s clean, and spotless most of the time. Good A/​C and heating system. lol.
4. Quality — There are a variety of brands and prices to choose from. So quality is very reliable.
5. Setup — The floor setup is not very efficient. The place is huge and the placement of things should be categorized differently. For example, the business briefcases, planners, calendars, should be near the same isle for office supplies like paper, and pens, etc. Computers, laptops, and tablets should not be in the middle that splits these two sections. They are more closely related, but they are on opposite ends of the building.