Nrg evgo

I agree with previous reviewer, J.D., in that the customer service is horrible. I had a billing issue with a credit card payment that I pad for yet they don’t elk now where it is. After months of phone calls and emails and talking with at least 3 people at EVGO, they still keep asking for information that I’ve given them, and expect me to be able to talk to my credit card’s bank, when the credit card dispute rep and the merchant services clearly told them them that I, the customer could not talk to them, in fact, the merchant services wouldn’t continue until I hung up. So the fact that EVGO keeps insisting that I give them «my» bank’s information is stupid. I spent too much time disputing this issue, and since the amount is only around $ 100, I’m only going to complain, as that’s my only recourse. Seriously, their customer service is terrible. Don’t be suckered into their 3-​year charger plans. It’s nothing more than warranty coverage and convenience for a lot more money and potential headache when trying to cancel after 3 years – it won’t cancel automatically. Better to hire an electrician yourself and bit the charger on Amazon.

NOT RECOMMENDED. The stations listed are either non-​existent, in a different location, or don’t work. VERY POOR CUSTOMER SERVICE. After waiting on the phone over half an hour, someone comes on after a garbled intro message, and they either don’t know where to find the station, or how to make it work. Instead, they try to sell you a home charging station. Repeated issues with this company. Needs new management or be disolved, so that nobody else’s time and money is wasted.