Northwest Collision

Not even worthy of one star these people are crooks and they business need to be shut down with the whole staff face on the news letting everyone in Houston know that these people deserve to be exposed!!!

My car was involved in an accident on a Saturday afternoon in which the police called for a tow truck. I hadn’t setup a repair location with my insurance yet, so I allowed the car to be towed to an impound lot.
On the Monday following the tow, Northwest Collision contacted me saying they had my car. I had no idea who they were and Whitney was already trying to get me to agree to have an adjuster come out to survey the damage. Once I told her that I had arranged with my insurance for it to be repaired elsewhere, I was told I needed to come down there in person to sign the release. And this is after they tried to convince me to get it repaired there by offering a discount on my deductible and assuring me they are good people. After lots of back and forth, including getting my insurance company involved, they finally agreed to email me the release form and have them tow it to the repair shop 1.5 miles away.
The repair shop insurance chose then called and told that they called Northwest and said they’d go get the car and someone at Northwest told them that I had chosen to get my car repaired at Northwest. ARE YOU SERIOUS? Omg what scumbags.
At this point, I realize I’m dealing with shady crooks, so I google them and lo and behold, find out they do the exact same thing to fellow Unilocalers and other unassuming victims. The panic set in after reading some reviews and I realized I needed to do everything in my power to get my car out of there before things could go from bad to worse.
The next morning, Whitney called and said they needed a more ‘formal’ release, which made no sense but I obliged. I was told the tow truck driver was ready to take it right then. Hours later, the repair shop said it had not arrived. I called Northwest again and was told the car was on the way. Again, hours later the repair shop had not received it.
The next morning, I got my insurance involved and they said they would send a tow truck to go get it. When they called Northwest, they were told the car was already on its way to repair shop. Friends kept telling me to go there in person and demand my car, but if they are telling me and others that the car is not on the lot, what am I supposed to do? Every time I called, the manager or Whitney would either not be available or say they needed to call me back.
When I finally got the manager, Robert, on the phone I told him I was going to call the police. He told me that wouldn’t do any good since it was a police impound lot. He tried to tell me they had been waiting on someone from my insurance company to pick up the car, but that is a lie because they sent a ‘receipt’ with the $ 125 transfer tow fee. He then told me he would have the wrecker take it over there immediately and it would be there in 15 minutes. An hour and a half later, the repair shop called me to let me know the car had just been dropped off.
Meanwhile, this whole time they are charging daily storage rates, which thankfully my insurance is paying. This entire business is completely corrupt and a front. If you google them, all you see are horror stories about shoddy repairs and bogus charges. This place needs to be shut down FFS!
So in the end it took 2.5 days and about 20 phone calls to have my car moved 1.5 miles.
Also, the towing company that spoke so highly of this place is Carney Towing, so anyone from there ever comes to tow your car, do NOT let him take it to this place. I didn’t even know where it was going, just the address so if the address of the place it is being towed to (this would be on the wrecker slip) is 8288 VETERANS MEMORIAL, then you need to say OH HELL NAW, THAT ISN’T GOING TO WORK.

Northwest collision center/​Garden oaks collision center he changes the name so people won’t recognize him but it’s on Martin street. Do not go here they say new management but it’s the same crooked guy who takes your money charges your insurance for repairs that didn’t happen at all. Now I have a huge rental bill that Brian swears he will take care of after having my car for 4 months. And even moved our car to a different shop without telling us. I say we get together and try to lock this dude up for insurance fraud. Please email me at
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In addition he pleaded with me to take down this post saying he would pay for the rental and dodging my every call

Thank you Unilocal users. I was SO close to using Northwest Collision. I was on the fence, then read the other «victims’ encounters of Northwest Collision and it appeared my gut feeling was right. I feel so lucky to have avoided this hell hole. Whitney even got on the phone with my insurance co. and told them I had decided on them when I had NOT. Go to Northwest Collision if you want to fool around with a bunch of criminal and liars who will take your money but won’t fix your car.

I wish I could rate them Zero Stars. I feel that I was treated with dishonesty and deceit.
I was in an accident this summer, and my car was towed here. When I called to follow-​up, they said I needed to come sign a release form for my insurance agent to see the car. At this point, they were very polite and attentive. I was bragging on them to people!
We went in, and spoke with an employee. She sat us down, went over things with us, and had us sign a «release form.» We specifically ASKED if it was a release for work, or if it was a release from the yard. This employee assured us that it would allow our insurance agent to see the car, and allow them to remove the bumper for inspection. No other work would be authorized. We also SIGNED an estimate of the charges that included Storage fees, a transfer fee, a towing charge, and notification fee, all for approximately $ 500, well within our insurance limits for these things.
When we informed them that we had decided to go with an insurance-​backed repair shop closer to our home, they got downright ugly: stopped returning calls, began behaving rudely. Our insurance tow truck showed up, and was informed that we owed $ 2000 for «work» they had done. We visited in person, as they kept ignoring our requests for documentation, and we had to pay this ridiculous cost (at least some of which will be reimbursed, thank goodness) to get our car out of their evil clutches. I basically just paid a ransom for my car.
To add insult to injury, when my husband stated he was ready to pay, they told him their credit card machine was down. Even worse, this whole time, they kept trying to convince us to just have our repairs done there. No thank you, Northwest Collision, I don’t want you anywhere near my vehicle. I recommend that if they show up to tow your car, choose someone else!

DO NOT BRING YOUR CAR HERE! this is the worst body shop in Houston! If I could give 0 stars I would. I got into an accident February 5^th 2014 and the wrecker also told me if I took my car anywhere else they’d charge me. The owner Brian said my car wouldn’t take longer than 2 weeks. It is now April 22 ALMOST 3 MONTHS LATER and NOTHING! These people give you the run around and don’t call back. their excuse is that they have other vehicles ahead of mine. So either those cars have been there longer than 3 months or that’s bull. I don’t care you don’t give someone a timeline and keep pushing it back. I finally came today with my fiancé and was lead over to my car and it’s just sitting there still not being worked on. Their new excuse is that it is missing 2 parts and that there are 2 other cars infront of mine in paint… They can’t keep their shit straight. Whitney (the receptionist I’m guessing) promises to call back and never does. David (another mechanic in assuming) would call and give me updates. He was the most helpful out of everyone and always made sure to call back but after a week didn’t hear from him anymore. Lupe (the mechanic in charge of my car apparently) I only met once and never again heard from. Finally the owner Brian made fake promises and seemed to have blamed everyone else besides his business. This place is very unprofessional. If your in a wreck DO NOT TAKE YOUR CAR HERE!
P.s I still don’t have my car back!

DO NOT TAKE YOUR CAR TO THIS BODY SHOP!
The owner and staff will completely give you the run around. They do not return phone calls and they will screw you over.
I got into an accident Nov2013, their tow truck driver told me that I would have to come outta pocket if I had it towed somewhere else (my fault for not checking with my insurance). Well my truck was at the body shop well over the 30days that my insurance pays for. So when I called to see when it would be done I was told one more week.
I called 3 times the following week (no call back). Finally I drove to the location and spoke to the owner. I was told my truck needed a part that was on back order, that it would be ready the next week and that they needed to submit paperwork to my insurance for payment. I was also told by the owner that my rental would be paid for by Northwest Collision for the amount of days I was using it.
I told him he needed to send the info over to the rental company and he assured me it was going to be taken care of that day. I received a call 6days later from rental company saying they haven’t received a verbal agreement from the body shop. Finally after weeks… they agreed.
I think all is well until I receive a call from the rental company stating that if the balance isn’t paid that I would be held financially responsible.
My airbag light is still on which should have been reset already. .I keep getting the run around and on top of that this body shop has been on the news for holding another patrons car for a long period of time and that patron was handicapped (wheelchair bound).
No stars from me!