North Loop Self Storage

ARE YOU KIDDING??? What a nightmare! I set up rental on a unit from Dallas on Monday 3÷7÷2016. I called on Saturday 3÷12÷2016, to confirm Sunday hours, which they said was until 3p.
Today (Sunday 3÷20÷16), I jump in my car and hustle down here from Dallas. Arrive with plenty of time to spare, until I pull in and see the door is LOCKED! I freak out. I call the number hoping they had to run to the store; anything but closed! I think I have a moving van with movers and stuff coming down behind me by a few hours. My heart is in my throat! It’s 1:37pm. The hours on the voicemail state; till 3. I leave three messages — no call back. I call the number on their website! Nothing. I call corporate, they can’t help me. They finally deliver the bad news; «Ma’am, you will need to go somewhere else, we can’t help you.»
I call public storage because they are now the only ones open at this point (it’s 2:45 after all this calling around). They get me the closest giant ass storage unit. We head over there, walk in and are instantly greeted by the cuuuuutest sweet girl who instantly eased my pain. She was warm and offered me suggestions and gave me a tour. She gave me time to decide which size was going to accommodate all of our stuff. Because by now, I’ve heard that the movers are delayed due to more Uhaul shenanigans (they opened two hours late because the manager decided to go to church instead of working — all fine except he is supposed to be WORKING). Anyway, Alex assures me she will help me get my stuff delivered in time… even if she has to stay a little late helping these peeps off the property. She was so helpful and made me feel like this was doable — the already stressful ordeal of moving.
DON’T GO TO NORTH LOOP STORAGE. I recommend seeing my girl Alex at Public storage. 2100 North Loop West
Houston, TX 77 018‑8004
It will be a few dollars more, and you will get EVERY. Penny. in customer service.

Michelle and Howard are so great. I had a moving truck deliver boxes to my new unit here. They were wonderful in helping me deal with the rude mover and watched over me and the unloading like new best friends. They offered me cold water and had my back thru the whole process. I had rented a uhaul from them for a day before and that went great as well. Class act. Highly, HIGHLY recommend this business.

I have never had as good an experience with a self-​storage team. Michelle and Howard are professional and personable. They are on-​site during the listed hours and make sure everything runs smoothly.
I have been a customer for 2.5 years and this team is the best I’ve encountered. I highly recommend them!

I was coming from New Orleans with a Uhaul trailer and called North Loop to see if they’d honor an ad online for one free month’s rent with a uhaul rental. The guy on the phone said yes and that we’d figure it out when I arrived.
Tracy was there, two days later, when I arrived and was obviously not a male. She did not know what ad I was talking about. Nonetheless, she honored it. No questions asked.
Tracy was personable as she showed me the units and where/​how to unload. She even offered to help me move my things, which I know is not part of her job. I declined, but before she left, she gave me her cell phone knowing that I was not from Houston and was moving everything by myself. Though she was ending her workday, she urged me to call or text if I had any problem moving or with the building/​unit.
The customer service and deal I got was worth five stars to begin with. Tracy went above and beyond what was necessary because she was just good people!
More than pleased with my experience with them. Furthermore, the entire place was very clean and organized. The gated area made me feel safe while I unloaded all of my things.